supportbench.com valid
Supportbench
Supportbench is customer support software built for B2B complexity: account-aware ticketing, dynamic SLAs, escalation management, health scoring and a built-in AI Copilot in one all-inclusive platform from $32 per agent per month. Migration, onboarding and training are included at no cost. Rated 4.9/5 on G2. Headquartered in Vancouver, Canada; customers include Cisco, Attentive, Wolseley and ePass.
For agents: Customer support software for B2B teams: account-aware ticketing, dynamic SLAs, escalation, health scoring and AI Copilot. Plans from $32 per agent per month.
customer-support-softwareticketingsla-managementhealth-scoringescalation-management
- Authority
- 47 reach 6 · trust 5 · quality 21 · freshness 15
- Tier
- listed
- llms.txt
- https://supportbench.com/llms.txt
- Sections
- 7
- Links
- 65
- Size
- 10732 bytes
- Popularity rank
- #726241
- Country
- United States
- Categories
- Marketing · Business software
- For agents
- Documentation: developer or product docs worth reading, nothing to call
- Audience
- business · agents can: read docs, contact support · en
- First seen
- 2026-10-19T10:44:38.441Z
- Last checked
- 2026-10-21T13:38:33.390Z
- Badge
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T13:38:21.904Z. Cached copy · Source on supportbench.com
# Supportbench
> Supportbench is customer support software built for B2B complexity: account-aware ticketing, dynamic SLAs, escalation management, health scoring and a built-in AI Copilot in one all-inclusive platform from $32 per agent per month. Migration, onboarding and training are included at no cost. Rated 4.9/5 on G2. Headquartered in Vancouver, Canada; customers include Cisco, Attentive, Wolseley and ePass.
Supportbench serves B2B support teams (SaaS, hardware, manufacturing, MSPs, enterprise) that manage named accounts, contracts, SLAs and renewals rather than anonymous consumer tickets. Everything other help desks sell as add-ons (AI, SLAs, health scoring, analytics, integrations) is included in one price.
## Product
- [Customer support platform overview](https://www.supportbench.com/customer-support-platform/): What the platform does end to end for B2B support teams.
- [Ticket management](https://www.supportbench.com/customer-support-platform/ticket-management/): Account-aware ticketing with dynamic prioritisation.
- [Customer management](https://www.supportbench.com/customer-support-platform/customer-management/): Accounts, contacts, contracts and entitlements in one record.
- [Health scoring](https://www.supportbench.com/customer-support-platform/health-scoring/): Account health from support signals (sentiment, reopens, response times).
- [SLA management](https://www.supportbench.com/support-solutions/sla-management/): Dynamic SLAs that tighten by account value, severity and sentiment.
- [Escalation management](https://www.supportbench.com/support-solutions/escalation-management/): Rules-based escalations to engineering, account owners and executives.
- [Support level management](https://www.supportbench.com/support-solutions/support-level-management/): Tiered support entitlements per contract.
- [Workflow automation](https://www.supportbench.com/customer-support-platform/workflow-automation/): Event-driven automations and round-robin assignment.
- [Knowledge base](https://www.supportbench.com/customer-support-platform/knowledge-base/): Internal and customer-facing knowledge with AI search.
- [Analytics and insights](https://www.supportbench.com/customer-support-platform/analytics-and-insights/): Pivot tables, scheduled reports, agent scorecards.
- [AI customer support](https://www.supportbench.com/ai-customer-support/): AI Copilot, case and conversation summaries, suggested replies, AI translation, AI-prepared escalation handoffs and knowledge-powered portal answers, all included in the price.
- [Integrations](https://www.supportbench.com/customer-support-platform/native-integrations/): Salesforce, HubSpot, Zoom and more, plus MCP connections so AI assistants can work with Supportbench data.
- [Security-first design](https://www.supportbench.com/security-first-design/): SOC 2 security, privacy and compliance posture, with a choice of data region.
## Pricing and demo
- [Pricing](https://www.supportbench.
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