# Supportbench > Supportbench is customer support software built for B2B complexity: account-aware ticketing, dynamic SLAs, escalation management, health scoring and a built-in AI Copilot in one all-inclusive platform from $32 per agent per month. Migration, onboarding and training are included at no cost. Rated 4.9/5 on G2. Headquartered in Vancouver, Canada; customers include Cisco, Attentive, Wolseley and ePass. Supportbench serves B2B support teams (SaaS, hardware, manufacturing, MSPs, enterprise) that manage named accounts, contracts, SLAs and renewals rather than anonymous consumer tickets. Everything other help desks sell as add-ons (AI, SLAs, health scoring, analytics, integrations) is included in one price. ## Product - [Customer support platform overview](https://www.supportbench.com/customer-support-platform/): What the platform does end to end for B2B support teams. - [Ticket management](https://www.supportbench.com/customer-support-platform/ticket-management/): Account-aware ticketing with dynamic prioritisation. - [Customer management](https://www.supportbench.com/customer-support-platform/customer-management/): Accounts, contacts, contracts and entitlements in one record. - [Health scoring](https://www.supportbench.com/customer-support-platform/health-scoring/): Account health from support signals (sentiment, reopens, response times). - [SLA management](https://www.supportbench.com/support-solutions/sla-management/): Dynamic SLAs that tighten by account value, severity and sentiment. - [Escalation management](https://www.supportbench.com/support-solutions/escalation-management/): Rules-based escalations to engineering, account owners and executives. - [Support level management](https://www.supportbench.com/support-solutions/support-level-management/): Tiered support entitlements per contract. - [Workflow automation](https://www.supportbench.com/customer-support-platform/workflow-automation/): Event-driven automations and round-robin assignment. - [Knowledge base](https://www.supportbench.com/customer-support-platform/knowledge-base/): Internal and customer-facing knowledge with AI search. - [Analytics and insights](https://www.supportbench.com/customer-support-platform/analytics-and-insights/): Pivot tables, scheduled reports, agent scorecards. - [AI customer support](https://www.supportbench.com/ai-customer-support/): AI Copilot, case and conversation summaries, suggested replies, AI translation, AI-prepared escalation handoffs and knowledge-powered portal answers, all included in the price. - [Integrations](https://www.supportbench.com/customer-support-platform/native-integrations/): Salesforce, HubSpot, Zoom and more, plus MCP connections so AI assistants can work with Supportbench data. - [Security-first design](https://www.supportbench.com/security-first-design/): SOC 2 security, privacy and compliance posture, with a choice of data region. ## Pricing and demo - [Pricing](https://www.supportbench.com/all-inclusive-pricing/): All-inclusive plans from $32 per agent per month; no add-on fees for AI, SLAs or analytics. - [Book a demo](https://www.supportbench.com/get-started/): 20-minute demo on your own workflows; 14-day free trial, no card required. - [Video demos](https://www.supportbench.com/video-demos/): Short recorded walkthroughs of the platform. - [Startups program](https://www.supportbench.com/startups/): Program for early-stage companies. - [How Zendesk pricing works](https://www.supportbench.com/how-zendesk-pricing-works/): Zendesk plans, add-ons and what a fully equipped agent really costs, compared with Supportbench. - [How Salesforce Service Cloud pricing works](https://www.supportbench.com/how-salesforce-service-cloud-pricing-works/): Service Cloud editions, add-ons and worked team-cost examples, compared with Supportbench. ## Compare Supportbench with other help desks - [Zendesk vs Supportbench](https://www.supportbench.com/zendesk-vs-supportbench/): Side-by-side comparison, pricing, and $0 migration from Zendesk. - [Freshdesk vs Supportbench](https://www.supportbench.com/freshdesk-vs-supportbench/): Comparison for teams outgrowing Freshdesk. - [Help Scout vs Supportbench](https://www.supportbench.com/help-scout-vs-supportbench/): Comparison for B2B teams that need SLAs and account context. - [Jira Service Management vs Supportbench](https://www.supportbench.com/jira-vs-supportbench/): Customer support versus IT service desk. - [Salesforce Service Cloud vs Supportbench](https://www.supportbench.com/salesforce-service-cloud-vs-supportbench/): Comparison for post-sale teams on Salesforce. - [Pylon vs Supportbench](https://www.supportbench.com/pylon-vs-supportbench/): Slack-first support versus a full B2B help desk. - [Zendesk alternatives](https://www.supportbench.com/zendesk-alternatives/): 8 Zendesk competitors compared for B2B teams, with pricing and who each one suits. - [TeamSupport vs Supportbench](https://www.supportbench.com/teamsupport-vs-supportbench/): Comparison for B2B support teams. - [Help desk alternatives for B2B support teams](https://www.supportbench.com/help-desk-alternatives/): How to evaluate alternatives to Zendesk, Freshdesk, Help Scout, Jira and Salesforce. - [Help desk migration guide](https://www.supportbench.com/help-desk-migration-guide/): What moves, how long it takes and how migration is done at no cost. ## Solutions by team - [Enterprise customer support](https://www.supportbench.com/support-solutions/enterprise-customer-support/): For large, multi-tier support organisations. - [SMB customer support](https://www.supportbench.com/support-solutions/smb-customer-support/): For small and mid-sized B2B teams. - [Startup customer support](https://www.supportbench.com/support-solutions/startup-customer-support/): For fast-growing companies. - [B2B SaaS customer service software](https://www.supportbench.com/support-solutions/customer-service-software-for-b2b-saas/): For SaaS support and success teams. - [Customer service for MSPs](https://www.supportbench.com/support-solutions/customer-service-for-msps/): For managed service providers. - [Manufacturing customer support](https://www.supportbench.com/support-solutions/manufacturing-customer-support/): For manufacturers and hardware companies. - [Cloud and software users](https://www.supportbench.com/support-solutions/service-solutions-for-cloud-software-users/): For software vendors supporting business users. ## Guides and playbooks - [The B2B support operations playbook](https://www.supportbench.com/support-operations-playbook/): Hub of practical guides for running B2B support. - [Practical AI for B2B support operations](https://www.supportbench.com/ai-for-b2b-support-operations/): Where AI helps (and where it does not) in B2B support. - [The first 90 days as Head of Support](https://www.supportbench.com/head-of-support-90-day-plan/): A 90-day plan for new support leaders. - [Internal SLAs made simple](https://www.supportbench.com/internal-slas-made-simple/): Templates and examples for internal SLAs. - [Severity levels customers understand](https://www.supportbench.com/severity-levels-customers-understand-stop-sev-1/): A scoring matrix that stops everything being Sev 1. - [Tier 1 / tier 2 / tier 3 support workflows](https://www.supportbench.com/set-up-tier-1-tier-2-tier-3-support-workflows-help-desk/): How to set up tiered support in a help desk. - [Managing customer support escalations](https://www.supportbench.com/what-is-ticket-escalation-in-customer-support/): Escalation definitions, routing and ownership. - [Building a QA scorecard for support](https://www.supportbench.com/build-qa-scorecard-support-examples-scoring-templates/): Examples and scoring templates. - [Deflection rates: realistic expectations for AI chatbots in B2B](https://www.supportbench.com/deflection-rates-realistic-expectations-ai-chatbots-b2b/): What AI deflection actually achieves in B2B. - [Customer service KPIs](https://www.supportbench.com/customer-service-kpi-metrics/): The metrics that matter for support teams. - [Customer service phrases and scripts](https://www.supportbench.com/customer-service-phrases-helpful-scripts-common-situations/): 50 scripts for common situations. - [Best help desk ticketing systems](https://www.supportbench.com/best-help-desk-ticketing-systems/): Tools compared for B2B teams. - [Best B2B customer support software](https://www.supportbench.com/best-b2b-customer-support-software/): How to choose, 8 tools compared for account-based B2B teams. - [SLA management software for customer support](https://www.supportbench.com/sla-management-software/): What it must do for B2B teams, 8 help desks compared. - [Customer self-service portal](https://www.supportbench.com/what-is-a-customer-self-service-portal/): What a B2B self-service portal needs, how to build one customers use, and what to measure. - [ServiceNow alternatives for B2B support](https://www.supportbench.com/servicenow-alternatives/): When an ITSM tool is the wrong fit for customer support. - [Choosing a help desk platform for MSPs](https://www.supportbench.com/helpdesk-solutions-for-msps/): What managed service providers need from a ticketing platform. ## Company - [Supportbench facts](https://www.supportbench.com/supportbench-facts/): Plain-language reference — pricing and how it scales, what every plan includes, SOC 2 security and data regions, integrations, migration, company details. - [Our story](https://www.supportbench.com/our-story/): Why Supportbench was built for B2B complexity. - [Customer stories](https://www.supportbench.com/customer-stories/): Results from B2B support teams using Supportbench. - [Partner program](https://www.supportbench.com/partner-program/): Referral and implementation partners. - [Contact](https://www.supportbench.com/contact-us/): Sales and support contact details. - [System status](https://www.supportbench.com/status/): Platform status page. - [Privacy policy](https://www.supportbench.com/privacy-policy/): How customer data is handled. ## Optional - [Resource library](https://www.supportbench.com/blog/): All guides and articles. - [Salesforce integration guide](https://www.supportbench.com/supportbench-salesforce-integration-guide/): Setting up the Salesforce integration. - [HubSpot integration guide](https://www.supportbench.com/supportbench-hubspot-integration-guide/): Setting up the HubSpot integration. - [Zoom integration guide](https://www.supportbench.com/supportbench-zoom-integration-guide/): Setting up the Zoom integration. - [Sitemap](https://www.supportbench.com/sitemap_index.xml): XML sitemap of indexable pages.