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IrisAgent | AI Customer Support Automation Platform
IrisAgent provides AI customer support software that answers customer questions, assists agents, and automates ticket triage across chat, email, and voice.
For agents: AI customer support automation platform answering chats, emails and calls, with ticket triage and assist for agents; OpenAPI specs and documentation available.
ai customer supportticket triagesupport automationchatbotopenapi
- Authority
- 51 reach 6 · trust 5 · quality 25 · freshness 15
- Tier
- listed
- llms.txt
- https://irisagent.com/llms.txt
- llms-full.txt
- https://irisagent.com/llms-full.txt
- Sections
- 17
- Links
- 60
- Size
- 14902 bytes
- Popularity rank
- #704570
- Country
- United States
- Categories
- Marketing · Business software · AI and machine learning
- For agents
- Interface: a documented API or declared MCP endpoint an agent can call
- Audience
- business · agents can: read docs, call api · en
- First seen
- 2026-10-19T10:44:36.287Z
- Last checked
- 2026-10-21T12:53:11.742Z
- Badge
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T12:53:08.394Z. Cached copy · Source on irisagent.com
# IrisAgent | AI Customer Support Automation Platform
> IrisAgent provides AI customer support software that answers customer questions, assists agents, and automates ticket triage across chat, email, and voice.
IrisAgent offers ticket tagging, routing, sentiment analysis, and AI-powered workflows for customer support teams.
For the complete list of public pages, see the [sitemap](https://irisagent.com/sitemap.xml).
## Overview
- [IrisAgent Overview](https://irisagent.com): Discover how IrisAgent automates over 50% of chats, emails, and calls, boosting productivity and customer satisfaction through intelligent AI support.
## Core Features
- AI-driven automation of customer support tasks, including triaging, tagging, and routing tickets.
- Real-time sentiment insights to predict and prevent escalations.
- Integration with existing backend systems and tools for seamless operations.
- No-code setup enabling quick deployment within 24 hours.
- Supports multiple languages and is customizable to specific domain needs.
## How IrisAgent Works
IrisAgent uses generative AI to reduce customer support resolution times, automatically respond to tickets, and improve internal communication. It connects with CRM and ticketing systems to:
- Discover and apply domain-specific tags automatically.
- Route tickets to appropriate agents based on expertise.
- Analyze customer sentiment and churn risk in real-time.
- Provide AI-powered answers sourced from knowledge bases, historical tickets, and product data.
## Additional Resources
- IrisAgent product details: https://irisagent.com
- Blog on AI Agent Management Framework: https://irisagent.com/blog/introducing-the-ai-agent-management-framework/
- Comparison with Zendesk AI: https://irisagent.com/irisagent-vs-zendesk-ai/
- Comparison with Gorgias: https://irisagent.com/irisagent-vs-gorgias/
- [AI Customer Support Statistics 2026](https://irisagent.com/customer-support-statistics-2026/): A citeable list of AI customer experience and support statistics for 2026. Every figure carries its source and date; metric formulas live on the customer support metrics guide.
## AI Customer Support Solutions
- [AI for Customer Support (pillar guide)](https://irisagent.com/ai-for-customer-support/): The complete guide to AI customer support software that resolves 60%+ of tickets without hallucinating, covering AI chatbots, agent assist, and automation end to end.
- [Customer Service AI Chatbot](https://irisagent.com/ai-chatbot-customer-support/): An AI chatbot for customer support that deflects 60%+ of tickets with grounded, non-hallucinating answers. Compares chatbot types versus live chat versus AI agents, with deployment, metrics, and examples.
- [AI Support Agent](https://irisagent.com/ai-support-agent/): An autonomous AI support agent that resolves 60%+ of tickets end to end, grounded in your knowledge base, deployed on your existing helpdesk in about 24 hours.
- [Enterprise AI Chatbot](https://irisagent.com/enterprise-
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