# IrisAgent | AI Customer Support Automation Platform > IrisAgent provides AI customer support software that answers customer questions, assists agents, and automates ticket triage across chat, email, and voice. IrisAgent offers ticket tagging, routing, sentiment analysis, and AI-powered workflows for customer support teams. For the complete list of public pages, see the [sitemap](https://irisagent.com/sitemap.xml). ## Overview - [IrisAgent Overview](https://irisagent.com): Discover how IrisAgent automates over 50% of chats, emails, and calls, boosting productivity and customer satisfaction through intelligent AI support. ## Core Features - AI-driven automation of customer support tasks, including triaging, tagging, and routing tickets. - Real-time sentiment insights to predict and prevent escalations. - Integration with existing backend systems and tools for seamless operations. - No-code setup enabling quick deployment within 24 hours. - Supports multiple languages and is customizable to specific domain needs. ## How IrisAgent Works IrisAgent uses generative AI to reduce customer support resolution times, automatically respond to tickets, and improve internal communication. It connects with CRM and ticketing systems to: - Discover and apply domain-specific tags automatically. - Route tickets to appropriate agents based on expertise. - Analyze customer sentiment and churn risk in real-time. - Provide AI-powered answers sourced from knowledge bases, historical tickets, and product data. ## Additional Resources - IrisAgent product details: https://irisagent.com - Blog on AI Agent Management Framework: https://irisagent.com/blog/introducing-the-ai-agent-management-framework/ - Comparison with Zendesk AI: https://irisagent.com/irisagent-vs-zendesk-ai/ - Comparison with Gorgias: https://irisagent.com/irisagent-vs-gorgias/ - [AI Customer Support Statistics 2026](https://irisagent.com/customer-support-statistics-2026/): A citeable list of AI customer experience and support statistics for 2026. Every figure carries its source and date; metric formulas live on the customer support metrics guide. ## AI Customer Support Solutions - [AI for Customer Support (pillar guide)](https://irisagent.com/ai-for-customer-support/): The complete guide to AI customer support software that resolves 60%+ of tickets without hallucinating, covering AI chatbots, agent assist, and automation end to end. - [Customer Service AI Chatbot](https://irisagent.com/ai-chatbot-customer-support/): An AI chatbot for customer support that deflects 60%+ of tickets with grounded, non-hallucinating answers. Compares chatbot types versus live chat versus AI agents, with deployment, metrics, and examples. - [AI Support Agent](https://irisagent.com/ai-support-agent/): An autonomous AI support agent that resolves 60%+ of tickets end to end, grounded in your knowledge base, deployed on your existing helpdesk in about 24 hours. - [Enterprise AI Chatbot](https://irisagent.com/enterprise-ai-chatbot/): What makes a chatbot enterprise-grade rather than SMB: SSO and role-based access, data residency and retention, per-answer audit logging, SOC 2 Type II and HIPAA, multi-brand and multi-language operation from one deployment, and helpdesk-agnostic rollout. Includes a 7-criteria evaluation framework and comparison tables for enterprise vs SMB and legacy vs AI-native chatbots. - [AI CX Platform](https://irisagent.com/ai-customer-experience/): What an AI CX platform is and how it differs from legacy CXM software, which measures experience after the fact rather than resolving it in the moment. Covers how to evaluate one, and how grounded AI resolves 60%+ of interactions while layering onto an existing helpdesk in about 24 hours. - [Most Accurate AI Customer Support](https://irisagent.com/most-accurate-ai-customer-support/): How to choose the most accurate AI customer support in 2026. Covers the 5 accuracy criteria, why grounded answers eliminate hallucinations rather than merely reducing them, and the questions to ask every vendor before buying. - [On-Premise vs Self-Hosted vs Private Cloud AI](https://irisagent.com/on-premise-vs-self-hosted-vs-private-cloud-ai/): On-premise, self-hosted, and private cloud AI for customer conversations compared across data sovereignty, egress, model hosting, and audit readiness. Written for regulated buyers in banking, insurance, healthcare, and government. - [Best AI Customer Support Software for Enterprise](https://irisagent.com/blog/best-ai-customer-support-software-enterprise/): Eight enterprise AI support platforms (IrisAgent, Zendesk, Salesforce Service Cloud, Decagon, Sierra AI, Intercom Fin, Sprinklr, Gladly) compared on SOC 2 Type II, HIPAA, ISO 27001, and data residency, sourced from each vendor's own public security page, plus the six questions an enterprise security review actually asks. - [Best Sierra AI Alternatives](https://irisagent.com/blog/best-sierra-alternatives/): The six best Sierra AI alternatives and competitors compared on real first-year cost, deploy time, and grounded accuracy, covering Sierra (quote-only, no published price), Decagon, Intercom Fin, Ada, Zendesk AI, and Freshworks Freddy. ## AI Agents - [IrisGPT Chat](https://irisagent.com/irisgpt-chat/): Resolve customer questions in chat before a ticket exists, grounded in your knowledge base and historical tickets. - [Agent Assist](https://irisagent.com/support-agent-assist/): Provide AI-generated suggested replies sourced from your knowledge base and historical tickets to support agents in the helpdesk. - [Ticket Triage & Tagging](https://irisagent.com/support-operations/): Automatically classify, tag, and route tickets to the right agents for faster resolution. - [AI Helpdesk Software](https://irisagent.com/helpdesk/): A helpdesk where AI resolves the repetitive volume and hands the rest to your team with full context: unified inbox, statuses, routing, internal notes, and analytics. Runs standalone or on top of Zendesk, Salesforce, and Intercom. - [AI IT Agent](https://irisagent.com/ai-it-helpdesk/): An AI agent for internal IT helpdesks. Resolves 60%+ of employee IT tickets in Slack and Microsoft Teams and inside ServiceNow, Jira, and Freshservice, with auto-tagging and an IT agent copilot. Live in 24 hours. - [AI Ticket Automation (pillar guide)](https://irisagent.com/ai-ticket-automation/): The complete guide to AI ticket assignment, tagging, routing, prioritization, escalation, and workflow enhancement. Reach 85% to 95% auto-triage accuracy versus the 40% to 50% ceiling of rules-based assignment. - [Automated Ticket Routing](https://irisagent.com/routing/): Intelligently direct support tickets to the most qualified agent based on intent, sentiment, and priority, cutting response times and manual triage. - [Sentiment Analysis & Churn Prediction](https://irisagent.com/ai-sentiment-analysis/): Monitor customer sentiment in real-time to anticipate and prevent escalations. - [AI-Powered Workflows](https://irisagent.com/smart-operating-procedures/): Automate repetitive tasks and workflows using advanced AI models. ## Integration and Operations - [Integrations](https://irisagent.com/integrations): Seamlessly connect IrisAgent with your CRM, ticketing system, and other tools for unified operations. - [Automate Support Operations](https://irisagent.com/support-operations/): Learn about managing AI agents and optimizing automated customer support workflows. - [AI for Zendesk](https://irisagent.com/zendesk/): AI on top of Zendesk without rip-and-replace: agent assist, grounded answers, and ticket automation. Live in about 24 hours, pay per resolved ticket. - [AI for Intercom](https://irisagent.com/intercom/): Intercom AI chatbot and agent assist with IrisGPT. Deflect chats, auto-tag and route, and give agents real-time AI suggestions from the Intercom Marketplace. - [AI for Salesforce Service Cloud](https://irisagent.com/salesforce/): Salesforce Service Cloud AI agent assist and chatbot. Auto-resolve 60%+ of cases, automate routing, and connect Jira bugs to Salesforce cases. On AppExchange. - [AI for Freshdesk](https://irisagent.com/freshworks/): Freshdesk AI agent assist and chatbot. Auto-resolve 60%+ of tickets, automate tagging and routing, and generate AI sentiment analysis. On Freshworks Marketplace. ## Platform - [Iris Control: LLM Control Plane](https://irisagent.com/llm-control-plane/): Platform control plane for CTOs and platform or AI engineering teams (procurement name: AI Gateway). Route, govern, evaluate, and guard every LLM call: model routing and failover, PII and secret redaction, data-segment governance, tool-use policy, evals on your data, output guards, and Prompt Shield. - [AutoEval: LLM Evaluation on Your Own Data](https://irisagent.com/llm-evaluation/): The evaluation module of Iris Control. Grades every LLM output for correctness against its own system prompt and user prompt, and against custom rules the customer writes in plain English (for example "always include a link"). Replays the same prompts on any model, including in-house and fine-tuned models, to compare correctness, rule pass rates, cost, and latency. Works on a copy of LLM call logs, with no added latency. Start with 10 to 20 example calls for a sample eval report. - [AutoQA: AI Quality Assurance](https://irisagent.com/auto-qa/): Automated quality assurance that scores 100% of support conversations, AI and human, against custom scorecards written in plain language, with real-time alerts. - [Support Model Arena](https://irisagent.com/support-model-arena/): Living leaderboard of LLMs scored on real customer support work: answer accuracy, hallucination resistance, cited sources, intent routing and ticket tagging, with latency and cost. ## Security and Compliance - [Security Practices](https://irisagent.com/security/): Commitment to data privacy, security, and compliance to protect your customer information. - [Prompt Shield: Prompt Injection Protection](https://irisagent.com/prompt-injection-protection/): API and SDK that brings IrisAgent's prompt injection defenses to your own LLM apps: input inspection and sanitization, escaped delimiters, output and tool-call guards. Model-agnostic, in early access. - [Privacy Policy](https://irisagent.com/privacy-policy/): Details on handling data securely and respecting user privacy. ## Customer Resources - [Documentation](https://docs.irisagent.com/): Guides and resources to optimize your use of IrisAgent's AI solutions, including data-source setup for Zendesk, Salesforce, Jira, and Confluence. - [Blog](https://irisagent.com/blog/): Insights, updates, and best practices for AI-driven customer support. ## Customer Engagement - [Customer Stories](https://irisagent.com/customers/): Real-world examples of how IrisAgent improved support efficiency for diverse businesses. - [Resources](https://irisagent.com/resources/): Educational resources and sessions on AI automation in customer experience. ## Application by Role - [Customer Support Teams](https://irisagent.com/support-agent-assist/): AI tools for faster ticket resolution and better service quality. - [Operations](https://irisagent.com/support-operations/): Streamline workflows and reduce support costs with intelligent automation. - [Content Managers](https://irisagent.com/automatic-knowledge-generation/): Enhance knowledge bases and automate content-driven support responses. ## Industry Solutions - [Conversational AI for Ecommerce & Retail](https://irisagent.com/ecommerce-support-ai/): Conversational AI that resolves ecommerce and retail support end to end rather than deflecting: order status and WISMO, returns and exchanges, sizing and fit, delivery exceptions, cancellations, refunds, and loyalty questions. Covers what changes for retail specifically (in-store versus online context, store-associate handoff, seasonal spikes, multi-brand operations), a resolve-versus-deflect comparison table, and a 6-criteria evaluation framework. A top-50 ecommerce brand auto-resolves 65%+ of queries and absorbed a 25x holiday spike with no added staffing. - [Technology & SaaS](https://irisagent.com/saas-support-ai/): Deliver scalable, personalized support for SaaS companies using AI agents. - [Healthcare](https://irisagent.com/healthcare-support-ai/): HIPAA-compliant AI patient support with BAA-backed PHI handling, SOC 2 Type II, encryption, and audit logging. - [Finance & Banking](https://irisagent.com/fintech-support-ai/): Enhance customer interactions in the financial sector through AI-driven support. - [Gaming](https://irisagent.com/gaming-support-ai/): Provide exceptional player support with AI automation for the gaming industry. - [Aviation Software](https://irisagent.com/aviation-support-ai/): Grounded AI support for aviation maintenance, MRO, and flight operations software teams. CAMP Systems gets a grounded answer on 84% of support cases. ## Communication Channels - [Chat Automation](https://irisagent.com/irisgpt-chat/): Deliver instant AI-powered chat responses. - [Email Automation](https://irisagent.com/support-agent-assist/): Automate email triage and replies with AI. - [Voice AI](https://irisagent.com/voice-ai/): Resolve routine phone calls end to end with grounded voice AI on your existing telephony. Outcome-based pricing at $2 per resolved call. - [WhatsApp AI Agent](https://irisagent.com/whatsapp-ai-agent/): Deploy an AI customer service agent on WhatsApp through your existing Zendesk or Salesforce channel. Multilingual, template-aware, live in days. - [AI Agents for Text](https://irisagent.com/ai-agents-for-text/): AI agents for text on the helpdesk overlay you already have. Proactive outbound campaigns and inbound conversations, grounded on your knowledge, with procedures. Connect your Twilio number or an IrisAgent-managed US number. ## Additional Information - [Pricing](https://irisagent.com/pricing/): Flexible plans tailored to your support needs. - [Managed Resolution (outcome-based pricing)](https://irisagent.com/managed-resolution/): Pay per resolved ticket instead of per seat. IrisAgent owns the outcome on a defined set of intents, so cost tracks resolutions delivered. - [Request a Demo](https://irisagent.com/get-a-demo/): Schedule a personalized demo to see IrisAgent in action. - [Best LLM for Chatbot](https://irisagent.com/blog/so-which-llms-are-the-best-for-building-a-customer-support-chatbot/): Explore the top large language models for customer support chatbots. ## Company Information - [About Us](https://irisagent.com/about/): Meet the team transforming customer support with AI. - [Contact](https://irisagent.com/contact/): Get in touch for inquiries or assistance. ## Legal and Compliance - [Terms of Use](https://irisagent.com/terms-of-use/): Legal terms for using IrisAgent. - [Cookie Policy](https://irisagent.com/cookie-policy/): How we use cookies.