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GovWorx

GovWorx is a public safety technology company that delivers AI-powered software for 9-1-1 emergency communication centers, law enforcement, and fire/EMS agencies. The flagship product, CommsCoach by GovWorx, is an end-to-end AI platform covering the full telecommunicator lifecycle: pre-hire assessment, training and simulations, automated quality assurance, and real-time call guidance.

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https://www.govworx.ai/llms.txt
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2024-05-22
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The beginning of the file, from our validated copy saved 2026-10-24T09:35:30.239Z. Cached copy · Source on govworx.ai

# GovWorx

> GovWorx is a public safety technology company that delivers AI-powered software for 9-1-1 emergency communication centers, law enforcement, and fire/EMS agencies. The flagship product, CommsCoach by GovWorx, is an end-to-end AI platform covering the full telecommunicator lifecycle: pre-hire assessment, training and simulations, automated quality assurance, and real-time call guidance.

GovWorx was founded in 2023 by Scott MacDonald (CEO) and Alex Montgomery (CTO), both former first responders. The company is headquartered in Denver, Colorado, and serves 350+ emergency communication centers across the United States. GovWorx is SOC 2, CJIS, and HIPAA compliant. Built by first responders, for first responders.

CommsCoach is the only platform built exclusively for emergency communications that covers the entire telecommunicator lifecycle in one connected system: HIRE results feed into TRAIN, which connects to QA, which informs ASSIST. The platform processes over 1 million evaluations per month, runs 10,000+ training simulations monthly, and transcribes over 8 million audio files per month. GovWorx serves centers ranging from 1 to 275+ telecommunicators.

Last updated: April 2026

## Products

- [CommsCoach Platform](https://www.govworx.ai/solutions/ecc-pre-hire-training-and-qa): Unified AI platform for 9-1-1 ECCs covering the full telecommunicator lifecycle — HIRE, TRAIN, QA, and ASSIST — in one connected system built exclusively for emergency communications. Tagline: Smarter Hiring. Faster Training. Stronger Teams.
- [CommsCoach QA](https://www.govworx.ai/solutions/ecc-call-evaluations-qa): AI-driven quality assurance that evaluates 100% of eligible 9-1-1 calls and radio transmissions, replacing the industry norm of less than 5% random manual sampling. Automated scoring within hours, with CAD integration, customizable criteria, wellness flagging, and trend identification.
- [CommsCoach HIRE](https://www.govworx.ai/solutions/ecc-candidate-assessment): Pre-hire assessment developed with air traffic control testing consultants, measuring foundational skills, aptitude, role-specific abilities, and behavioral resilience under pressure. AI-powered scoring reduces bias, and results feed directly into TRAIN for customized learning paths.
- [CommsCoach TRAIN](https://www.govworx.ai/solutions/ecc-call-radio-simulations-training): AI-powered training with realistic call and radio dispatch simulations built from real events, with AI-generated noise, disruptions, and branching paths. Phased training from academy to floor, microlearning library, and automated observation reports that save supervisors hours of documentation.
- [CommsCoach ASSIST](https://www.govworx.ai/solutions/ecc-real-time-call-guidance-and-translation): Real-time call guidance that transforms static policy documents into an interactive co-trainer. Auto-detects call type, presents agency-specific questions, captures answers from spoken audio, and dynamically evolves the call card.
…

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