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Dimension Labs

Dimension Labs is an analytics agent for customer language. Upload calls, support tickets, chats, reviews or surveys, join them to business data such as CRM, orders and renewals, and ask why a metric moved. The agent tags every conversation with typed fields (Dimensions), tests which issues actually move the metric, and returns findings with effect sizes, confidence intervals and links to the source conversations. Self-serve plans start at $299 a month with no demo or sales call.

For agents: AI analytics agent that tags calls, tickets, chats, reviews and surveys and tests which customer issues move business metrics. Self-serve from $299/month.

customer conversation analyticsvoice of customercall analyticssupport ticket analysischurn driverssurvey analysis

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-21T02:26:35.949Z. Cached copy · Source on dimensionlabs.io

# Dimension Labs

> Dimension Labs is an analytics agent for customer language. Upload calls, support tickets, chats, reviews or surveys, join them to business data such as CRM, orders and renewals, and ask why a metric moved. The agent tags every conversation with typed fields (Dimensions), tests which issues actually move the metric, and returns findings with effect sizes, confidence intervals and links to the source conversations. Self-serve plans start at $299 a month with no demo or sales call.

The full text of every page listed here is in one file: https://www.dimensionlabs.io/llms-full.txt

## Product
- [Customer Conversation Analytics Platform](https://www.dimensionlabs.io/platform): One AI agent that ingests calls, chats, tickets, reviews and surveys, enriches every record with dozens of Dimensions and tests what moves your metrics.
- [Pricing: Plans From $299 a Month](https://www.dimensionlabs.io/pricing): Transparent pricing for the Dimension Labs analytics agent. Plans from $299 a month, no demo or contract on monthly plans, and a Week 4 finding guarantee.
- [What Are Dimensions? Structured Labels for Text Data](https://www.dimensionlabs.io/dimensions): Dimensions turn unstructured text into typed, comparable fields: intent, effort, churn risk, root cause and hundreds more, written onto every conversation.
- [Integrations: Zendesk, Intercom, Salesforce](https://www.dimensionlabs.io/integrations): Connect Zendesk, Intercom, Salesforce, Qualtrics, Medallia, Snowflake and 30+ more, or start with a single CSV. Every source lands in one schema.
- [Security: SOC 2 Type II and ISO 27001](https://www.dimensionlabs.io/security): How Dimension Labs protects customer data: SOC 2 Type II, ISO 27001 and GDPR alignment, segregated workspaces, encryption and enterprise deployment options.
- [What Is Causal Intelligence?](https://www.dimensionlabs.io/causal-intelligence): Causal intelligence explained: how to move from correlation to cause in customer data, why dashboards miss it, and how to prove which issue moves a metric.

## Use cases
- [Customer Experience Analytics](https://www.dimensionlabs.io/solutions/customer-intelligence): Find which experience issue actually moves your CSAT, NPS or star rating. Dimension Labs reads every review, survey and ticket and ranks issues by effect.
- [Product Feedback Analytics and Prioritization](https://www.dimensionlabs.io/solutions/product-intelligence): Rank feature requests and product problems by the revenue and churn behind them, not by volume. Every ticket, review and request, structured and joined.
- [Churn and Retention Analytics](https://www.dimensionlabs.io/solutions/revenue-retention-intelligence): Find what customers said before they left. Dimension Labs joins conversations to ARR and renewals to prove which signals predict churn and revenue loss.
- [Customer Insight Analysis for Agencies](https://www.dimensionlabs.io/solutions/agency-solutions): Code 40,000 client verbatims in an afternoon. Segre
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