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Vitria Technology

Vitria builds VIA, an Event Intelligence (AIOps) platform for service assurance. VIA's knowledge-driven agentic AI establishes root cause, business impact and the next action, explainably, across IT and network operations. Used by large telecom, cable, streaming, financial services and healthcare operators; proven at 50+ million devices and billions of events per day.

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llms.txt
https://vitria.com/llms.txt
llms-full.txt
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AI and machine learning
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Documentation: developer or product docs worth reading, nothing to call
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2026-10-25T18:01:26.840Z
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Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-26T03:01:03.023Z. Cached copy · Source on vitria.com

# Vitria Technology

> Vitria builds VIA, an Event Intelligence (AIOps) platform for service assurance. VIA's knowledge-driven agentic AI establishes root cause, business impact and the next action, explainably, across IT and network operations. Used by large telecom, cable, streaming, financial services and healthcare operators; proven at 50+ million devices and billions of events per day.

Last updated: 2026-10-19

## Key facts

- Company: Vitria Technology, Inc., founded October 1994 by Dr. JoMei Chang (CEO) and Dr. Dale Skeen (CTO). Headquarters: Menlo Park, California.

- Product: VIA AIOps, an Event Intelligence Solution (AIOps platform) for network and IT service assurance. It covers fault, performance and change management in one platform.

- Approach: knowledge-driven agentic AI (AI + Knowledge™). Deterministic reasoning establishes root cause and blast radius; autonomous actions run within configurable guardrails.

- Customers: telecommunications, cable, content streaming, financial services and healthcare operators, including some of the largest communications service providers in the world.

- Analyst recognition (2026): Sample Vendor for Event Intelligence Solutions in eight Gartner Hype Cycles; Representative Vendor in the Gartner Market Guide for Event Intelligence Solutions; named in the ISG Buyers Guide for AIOps Platforms and in IDC AIOps research.

- Full reference: [llms-full.txt](https://vitria.com/llms-full.txt)


## Core Products & Solutions

- [Event Intelligence & AIOps Platform | Vitria](https://vitria.com/): Vitria's homepage for VIA, the Event Intelligence (AIOps) platform for service assurance.

- [VIA AIOps | Vitria](https://vitria.com/via-aiops/): How VIA AIOps establishes root cause, business impact and the likely fix across network, IT and service events.

- [VIA Process Automation | Vitria](https://vitria.com/via-process-automation/): Process automation capabilities in VIA AIOps that close the loop from diagnosis to action.

- [The Self-Healing Journey | Vitria](https://vitria.com/self-healing-journey/): The stages from event intelligence to self-healing networks.

- [VIA Differentiation | Vitria](https://vitria.com/via-differentiation/): What distinguishes VIA from monitoring tools and other event intelligence solutions.

- [VIA AIOps Use Cases | Vitria](https://vitria.com/via-aiops-use-cases/): Practical use cases for VIA AIOps.

- [VIA AIOps with Cisco Network Automation | Vitria](https://vitria.com/via-aiops-with-cisco-network-automation/): How VIA AIOps works with Cisco network automation.

- [VIA AIOps Operations | Vitria](https://vitria.com/via-aiops-operations/): How VIA AIOps supports IT operations, network management and service assurance.

- [VIA Results | Vitria](https://vitria.com/via-results/): Availability, MTTR and early-detection results across VIA deployments


## Industries Served

- [Industries Overview | Vitria](https://vitria.com/industries-overview/): Industries that use VIA AIOps.

- [Tele
…

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