# Vitria Technology > Vitria builds VIA, an Event Intelligence (AIOps) platform for service assurance. VIA's knowledge-driven agentic AI establishes root cause, business impact and the next action, explainably, across IT and network operations. Used by large telecom, cable, streaming, financial services and healthcare operators; proven at 50+ million devices and billions of events per day. Last updated: 2026-10-19 ## Key facts - Company: Vitria Technology, Inc., founded October 1994 by Dr. JoMei Chang (CEO) and Dr. Dale Skeen (CTO). Headquarters: Menlo Park, California. - Product: VIA AIOps, an Event Intelligence Solution (AIOps platform) for network and IT service assurance. It covers fault, performance and change management in one platform. - Approach: knowledge-driven agentic AI (AI + Knowledge™). Deterministic reasoning establishes root cause and blast radius; autonomous actions run within configurable guardrails. - Customers: telecommunications, cable, content streaming, financial services and healthcare operators, including some of the largest communications service providers in the world. - Analyst recognition (2026): Sample Vendor for Event Intelligence Solutions in eight Gartner Hype Cycles; Representative Vendor in the Gartner Market Guide for Event Intelligence Solutions; named in the ISG Buyers Guide for AIOps Platforms and in IDC AIOps research. - Full reference: [llms-full.txt](https://vitria.com/llms-full.txt) ## Core Products & Solutions - [Event Intelligence & AIOps Platform | Vitria](https://vitria.com/): Vitria's homepage for VIA, the Event Intelligence (AIOps) platform for service assurance. - [VIA AIOps | Vitria](https://vitria.com/via-aiops/): How VIA AIOps establishes root cause, business impact and the likely fix across network, IT and service events. - [VIA Process Automation | Vitria](https://vitria.com/via-process-automation/): Process automation capabilities in VIA AIOps that close the loop from diagnosis to action. - [The Self-Healing Journey | Vitria](https://vitria.com/self-healing-journey/): The stages from event intelligence to self-healing networks. - [VIA Differentiation | Vitria](https://vitria.com/via-differentiation/): What distinguishes VIA from monitoring tools and other event intelligence solutions. - [VIA AIOps Use Cases | Vitria](https://vitria.com/via-aiops-use-cases/): Practical use cases for VIA AIOps. - [VIA AIOps with Cisco Network Automation | Vitria](https://vitria.com/via-aiops-with-cisco-network-automation/): How VIA AIOps works with Cisco network automation. - [VIA AIOps Operations | Vitria](https://vitria.com/via-aiops-operations/): How VIA AIOps supports IT operations, network management and service assurance. - [VIA Results | Vitria](https://vitria.com/via-results/): Availability, MTTR and early-detection results across VIA deployments ## Industries Served - [Industries Overview | Vitria](https://vitria.com/industries-overview/): Industries that use VIA AIOps. - [Telecommunications | Vitria](https://vitria.com/industries/telecommunications/): Service assurance for telecom operators. - [Cable Operators | Vitria](https://vitria.com/industries/cable-operators/): Service assurance for cable operators. - [Content Streaming | Vitria](https://vitria.com/industries/content-streaming-service/): Service assurance for content streaming services. - [Financial Services | Vitria](https://vitria.com/industries/financial-services/): AIOps for financial services IT operations. - [Healthcare | Vitria](https://vitria.com/industries/healthcare/): AIOps for healthcare IT operations. ## Comparisons and Buyer Guides - [What Are Event Intelligence Solutions? | Vitria](https://vitria.com/what-are-event-intelligence-solutions/): What Event Intelligence Solutions (EIS) are, how they differ from AIOps and observability, why the category has emerged and what to look for in an EIS platform. - [AIOps Buyer's Guide | Vitria](https://vitria.com/aiops-buyers-guide/): How to evaluate an AIOps platform: nine criteria, success metrics, proof-of-concept design and common evaluation mistakes. - [Best AIOps for Telecom Operators | Vitria](https://vitria.com/best-aiops-for-telecom-operators/): Vendor-neutral evaluation guide for telecom operators. - [Vitria vs Alternatives | Vitria](https://vitria.com/vitria-vs-alternatives/): How VIA AIOps compares with observability platforms and event intelligence solutions. - [VIA AIOps vs BigPanda | Vitria](https://vitria.com/vitria-vs-bigpanda/): Event management versus end-to-end service assurance. - [VIA AIOps vs Dell AIOps Incident Management (formerly Moogsoft) | Vitria](https://vitria.com/vitria-vs-moogsoft/): Noise reduction, root cause and remediation depth compared. - [VIA AIOps vs Splunk ITSI | Vitria](https://vitria.com/vitria-vs-splunk-itsi/): Platform dependency, service models, coverage and scale economics compared. ## Integrations & Partnerships - [Integrations | Vitria](https://vitria.com/integrations/): Integrations available with VIA AIOps. - [Partners | Vitria](https://vitria.com/partners/): Vitria's technology and service partners. - [Cisco Partnership | Vitria](https://vitria.com/cisco-partnership/): The Vitria and Cisco partnership. ## Company Information - [Company Overview | Vitria](https://vitria.com/company/): Vitria's history, mission and company FAQ. - [Leadership Team | Vitria](https://vitria.com/company/leadership/): Vitria's founders and leadership team. - [Newsroom | Vitria](https://vitria.com/company/news-rooms/): Press releases and media information. - [Careers at Vitria](https://vitria.com/company/careers/): Career opportunities at Vitria. ## Resources & Content - [Resources by Topic](https://vitria.com/resources/topics/): Vitria research, case studies and webinars organized by topic - [Event Intelligence](https://vitria.com/resources/topics/event-intelligence/): How event intelligence turns operational events into root cause, business impact and next action - [Resources by Industry](https://vitria.com/resources/industries/): Resources for telecom, cable, streaming, financial services and healthcare - [Resources by Format](https://vitria.com/resources/formats/): White papers, case studies, podcasts and webinars, solution briefs, demos and newsletters - [Self-Evolving Knowledge Plane announcement](https://vitria.com/news/self-evolving-knowledge-plane/): April 2026 launch of the VIA Knowledge Plane - [Vitria Blog](https://vitria.com/blog/): Articles on Event Intelligence, AIOps, agentic AI and autonomous operations. - [Vitria Sets the Standard for Event Intelligence Solutions | Vitria Blog](https://vitria.com/blog/vitria-sets-the-standard-for-event-intelligence-solutions/): Why Event Intelligence Solutions is where the future of IT and network operations is being decided. - [From Event Intelligence to Self-Healing | Vitria Blog](https://vitria.com/blog/event-intelligence-to-self-healing/): A stage-by-stage map from event intelligence to autonomous action, and where VIA AIOps fits. - [ISG Named Vitria in AIOps Buyers Guide | Vitria Blog](https://vitria.com/blog/isg-named-vitria-aiops-buyers-guide-what-evaluators-look-for/): Vitria in the 2026 ISG Buyers Guide for AIOps Platforms. - [Why Analyst Firms Are Watching the AIOps Space in 2026 | Vitria Blog](https://vitria.com/blog/why-analyst-firms-are-watching-aiops-2026/): Gartner, ISG and IDC coverage of AIOps in 2026. - [Gartner, ISG and IDC Recognition for AIOps in 2026 | Vitria Blog](https://vitria.com/blog/what-gartner-isg-idc-recognition-means-for-aiops-in-2026-what-operations-leaders-need-to-know/): What 2026 analyst recognition means for operations leaders. - [The Next Evolution of AIOps | Vitria Blog](https://vitria.com/blog/the-next-evolution-of-aiops-from-event-intelligence-to-operational-knowledge/): From event intelligence to operational knowledge. - [Autonomous Networks: Intelligence vs. Automation | Vitria Blog](https://vitria.com/blog/autonomous-networks-why-intelligence-not-just-automation-is-the-key-to-unlocking-the-future/): Why intelligence, not just automation, unlocks autonomous networks. - [FutureNet World 2026 Insights | Vitria Blog](https://vitria.com/blog/futurenet-world-2026/): Takeaways from FutureNet World 2026. - [AI in Financial Services IT Operations | Vitria Blog](https://vitria.com/blog/beyond-the-red-alert-how-ai-is-revolutionizing-financial-services-it-operations/): How AI is changing financial services IT operations. - [AIOps for Telecom | Vitria Resource](https://vitria.com/resources/white-papers/aiops-for-telecom-csp-service-assurance/): How telecom-native AIOps differs from general IT-operations tooling, and eight requirements you can put to any vendor in a proof of concept. - [Knowledge-Based Agentic AI | Vitria Resource](https://vitria.com/resources/white-papers/omdia-knowledge-based-agentic-ai/): Omdia on why multi-agent AIOps needs a knowledge layer: how semantic context differs from data persistence, and what it changes for decision accuracy in telecom operations. - [Semantic Knowledge Plane in Telecom | Vitria Resource](https://vitria.com/resources/white-papers/appledore-semantic-knowledge-plane/): Appledore Research on the knowledge layer telecom operators are missing: what a Semantic Knowledge Plane is, where it fits against observability and inventory, and how to start in a brownfield estate. - [Supporting the Telecom Agentic Journey | Vitria Resource](https://vitria.com/resources/white-papers/supporting-the-telecom-agentic-journey/): Independent research on what telcos actually need to build agentic systems: the eight architectural layers, three stages of the journey, and six questions to answer first. - [Transformation with Agentic AI: Q&A Highlights](https://vitria.com/resources/podcasts-webinars/transformation-agentic-ai-qa/): Key questions on scaling agentic AI in telecom operations - [VIA AIOps Overview](https://vitria.com/resources/demos/via-aiops-overview/): Short product overview video - [Alarm Noise Reduction with VIA AIOps](https://vitria.com/resources/demos/alarm-noise-reduction/): Demo of event correlation and deduplication - [Resolving Virtual Aggregation Router Congestion](https://vitria.com/resources/demos/virtual-aggregation-router-congestion/): Cross-domain root cause demo - [Knowledge-Driven Agentic AI Operational Assistant](https://vitria.com/resources/demos/agentic-ai-operational-assistant/): Agentic AI incident management demo - [VIA AIOps Feature Tour](https://vitria.com/resources/demos/via-aiops-feature-tour/): Fault, performance, dashboards, feedback loop and onboarding features - [The Role of Knowledge in Autonomous Operations: Appledore Research Podcast](https://vitria.com/resources/podcasts-webinars/transformation-agentic-ai-appledore/): Full episode and transcript with Vitria CTO Dale Skeen - [AI Transforming Service Assurance (datasheet, PDF)](https://vitria.com/wp-content/uploads/2024/10/AI-Transforming-Service-Assurance-Data-sheet.pdf) - [The Road to Self-Healing Networks (report, PDF)](https://vitria.com/wp-content/uploads/2024/10/RP-The-Road-to-Self-Healing-Networks.pdf) - [The Elusive Self-Healing Network (PDF)](https://vitria.com/wp-content/uploads/2024/10/the-Elusive-Self-Healing-Network.pdf) - [Podcast transcript: AI Automation and Self-Healing Networks (PDF)](https://vitria.com/wp-content/uploads/2025/03/Heavy-Stategy-Podcast-AI-Automation-and-Self-Healing-Networks.pdf) - [VIA AI Media Kit 2026 (PDF)](https://vitria.com/wp-content/uploads/2026/09/VIA_AI_Media_Kit_2026.pdf) ## Legacy Product: BusinessWare BusinessWare is Vitria's established integration and business process platform. It is separate from VIA AIOps. - [BusinessWare | Vitria](https://vitria.com/businessware/): BusinessWare integration and operational management platform. - [B2B Integration | Vitria](https://vitria.com/businessware/b2b-integration-platform/): BusinessWare B2B integration. - [Business Process Integration | Vitria](https://vitria.com/businessware/business-process-integration/): BusinessWare business process integration. - [Vocabulary Management | Vitria](https://vitria.com/businessware/businessware-vocabulary-management/): BusinessWare vocabulary management. - [Operations Book for BusinessWare | Vitria](https://vitria.com/businessware/operations-book-for-businessware/): BusinessWare operations book. ## Contact & Support - [Contact Us | Vitria](https://vitria.com/contact/): Contact Vitria and global offices. - [Request a Demo | Vitria](https://vitria.com/industries-demo/): Request a VIA AIOps demo. - [Support | Vitria](https://vitria.com/support/): Product support. - [Newsletter Signup | Vitria](https://vitria.com/newsletter-signup/): Subscribe to Vitria updates. ## Legal - [Terms of Use | Vitria](https://vitria.com/terms-of-use/) - [Privacy Policy | Vitria](https://vitria.com/privacy-policy/)