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PicNet
PicNet is an Australian-owned IT services company and managed service provider (MSP), established in 2001
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T14:04:00.047Z. Cached copy · Source on picnet.com.au
# PicNet
> PicNet is an Australian-owned IT services company and managed service provider (MSP), established in 2001
> and based in Crows Nest, Sydney. Its Australian team delivers managed IT, cloud management, custom software,
> systems integration and AI consulting for Australian organisations.
## Company and contact
- PicNet Pty Ltd, ABN 96 096 382 982. Established in 2001.
- Based in Crows Nest, Sydney, serving Australian organisations with a local team.
- [About PicNet](https://picnet.com.au/about/)
- [Contact PicNet](https://picnet.com.au/#contact)
- Email: picnet@picnet.com.au. Phone: +61 2 8437 7900.
## Managed IT services
- [Managed IT service overview](https://picnet.com.au/business-it-support/): scope, governance, onboarding and client case studies.
- [MSP evaluation FAQs](https://picnet.com.au/business-it-support/faq/): customer fit, co-managed support, geographic coverage, pricing approach and response targets.
- Customer fit: small and mid-sized Australian organisations, not-for-profits, professional services firms and local offices of multinationals; full IT management or support alongside an internal team.
- Scope is agreed per client: help desk, Microsoft 365, Azure and AWS management, monitoring, patching, backup and disaster recovery, vendor coordination and virtual CIO advice.
- Delivery: Australian staff, remote support nationally from Sydney. No interstate offices; interstate onsite visits use scheduled travel and regional partners where required.
- Coverage: 24/7 infrastructure monitoring, after-hours on-call response for P1 critical incidents. Routine help desk and P2-P4 work are handled during business hours; final SLAs are agreed per client.
- Commercial model: a scoped quote, usually a monthly retainer with prepaid hours and additional time-and-materials work. Fixed monthly arrangements are also available.
- [Discuss managed IT requirements](https://picnet.com.au/business-it-support/#contact)
## Managed IT client evidence
- [Cruising Yacht Club of Australia](https://picnet.com.au/business-it-support/#0): IT service desk and infrastructure management since 2020, Azure management, remote support, monthly onsite visits and vCIO advice.
- [Indivior](https://picnet.com.au/business-it-support/#1): local onsite IT support alongside the multinational pharmaceutical company's global IT team.
## Software development client evidence
- [NSW Health](https://picnet.com.au/software-engineering/#0): performance reporting and clinician billing systems.
- [Ernst & Young](https://picnet.com.au/software-engineering/#2): benchmarking and survey platform supported since 2019.
- [Guide Dogs NSW/ACT](https://picnet.com.au/software-engineering/#4): software development and ongoing platform support.
## Services
- [AI Services](https://picnet.com.au/ai-services/): Production AI systems: LLM applications, RAG assistants, AI automation and monitoring
- [Software Engineering](https://picnet.com.au/software-engineering/): Custom software d
…
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