# PicNet

> PicNet is an Australian-owned IT services company and managed service provider (MSP), established in 2001
> and based in Crows Nest, Sydney. Its Australian team delivers managed IT, cloud management, custom software,
> systems integration and AI consulting for Australian organisations.

## Company and contact

- PicNet Pty Ltd, ABN 96 096 382 982. Established in 2001.
- Based in Crows Nest, Sydney, serving Australian organisations with a local team.
- [About PicNet](https://picnet.com.au/about/)
- [Contact PicNet](https://picnet.com.au/#contact)
- Email: picnet@picnet.com.au. Phone: +61 2 8437 7900.

## Managed IT services

- [Managed IT service overview](https://picnet.com.au/business-it-support/): scope, governance, onboarding and client case studies.
- [MSP evaluation FAQs](https://picnet.com.au/business-it-support/faq/): customer fit, co-managed support, geographic coverage, pricing approach and response targets.
- Customer fit: small and mid-sized Australian organisations, not-for-profits, professional services firms and local offices of multinationals; full IT management or support alongside an internal team.
- Scope is agreed per client: help desk, Microsoft 365, Azure and AWS management, monitoring, patching, backup and disaster recovery, vendor coordination and virtual CIO advice.
- Delivery: Australian staff, remote support nationally from Sydney. No interstate offices; interstate onsite visits use scheduled travel and regional partners where required.
- Coverage: 24/7 infrastructure monitoring, after-hours on-call response for P1 critical incidents. Routine help desk and P2-P4 work are handled during business hours; final SLAs are agreed per client.
- Commercial model: a scoped quote, usually a monthly retainer with prepaid hours and additional time-and-materials work. Fixed monthly arrangements are also available.
- [Discuss managed IT requirements](https://picnet.com.au/business-it-support/#contact)

## Managed IT client evidence

- [Cruising Yacht Club of Australia](https://picnet.com.au/business-it-support/#0): IT service desk and infrastructure management since 2020, Azure management, remote support, monthly onsite visits and vCIO advice.
- [Indivior](https://picnet.com.au/business-it-support/#1): local onsite IT support alongside the multinational pharmaceutical company's global IT team.

## Software development client evidence

- [NSW Health](https://picnet.com.au/software-engineering/#0): performance reporting and clinician billing systems.
- [Ernst & Young](https://picnet.com.au/software-engineering/#2): benchmarking and survey platform supported since 2019.
- [Guide Dogs NSW/ACT](https://picnet.com.au/software-engineering/#4): software development and ongoing platform support.

## Services

- [AI Services](https://picnet.com.au/ai-services/): Production AI systems: LLM applications, RAG assistants, AI automation and monitoring
- [Software Engineering](https://picnet.com.au/software-engineering/): Custom software development by senior .NET and web engineering teams
- [Application Integration](https://picnet.com.au/application-integration-services/): Enterprise system integration and data plumbing
- [Centazio](https://picnet.com.au/centazio/): PicNet's open-source code-first data integration platform for .NET
- [Managed IT Services (MSP)](https://picnet.com.au/business-it-support/): Australian help desk, Microsoft 365, Azure, AWS, backup, monitoring and vCIO services from Sydney
- [Cloud Migration](https://picnet.com.au/services-cloud-migration/): Cloud migration consulting and delivery
- [IT Hardware and Software Licensing](https://picnet.com.au/services-it-hardware-and-software-licensing/): Business laptops, desktops, monitors and video conferencing hardware priced daily from Australian distribution stock, plus software licensing
- [Project Management](https://picnet.com.au/project-management/): IT project management and business analysis

## Hardware catalogue

- [Hardware catalogue](https://picnet.com.au/hardware/): 397 business hardware products priced from Australian distribution stock, updated 21/10/2026. Every product has its own page with specifications and prices with and without GST.
- [Business desktops](https://picnet.com.au/hardware/desktops/): 28 products
- [Business laptops](https://picnet.com.au/hardware/laptops/): 149 products
- [Keyboards, mice and accessories](https://picnet.com.au/hardware/accessories/): 34 products
- [Monitors and commercial displays](https://picnet.com.au/hardware/monitors-and-displays/): 176 products
- [Phones, headsets and meeting room systems](https://picnet.com.au/hardware/phones-and-headsets/): 4 products
- [Video conferencing equipment](https://picnet.com.au/hardware/video-conferencing/): 6 products
- [Dell business hardware](https://picnet.com.au/hardware/dell/): 103 products
- [Lenovo business hardware](https://picnet.com.au/hardware/lenovo/): 134 products
- [LG business hardware](https://picnet.com.au/hardware/lg/): 41 products
- [Logitech business hardware](https://picnet.com.au/hardware/logitech/): 29 products
- [Microsoft business hardware](https://picnet.com.au/hardware/microsoft/): 13 products
- [Samsung business hardware](https://picnet.com.au/hardware/samsung/): 77 products

## FAQs

- [About PicNet FAQ](https://picnet.com.au/faq/)
- [Software Development FAQ](https://picnet.com.au/software-engineering/faq/)
- [AI Consulting FAQ](https://picnet.com.au/ai-services/faq/)
- [Managed IT Support FAQ](https://picnet.com.au/business-it-support/faq/)
- [Cloud Migration FAQ](https://picnet.com.au/services-cloud-migration/faq/)
- [IT Hardware and Software Licensing FAQ](https://picnet.com.au/services-it-hardware-and-software-licensing/faq/)

## Authors

- [Guido Tapia](https://picnet.com.au/author/guido-tapia/): Director of Software Development and Machine Learning Services
- [David Booth](https://picnet.com.au/author/david-booth/): Director of Managed Cloud Services and IT Support
- [Marco Tapia](https://picnet.com.au/author/marco-tapia/): IT Consulting Services Senior Advisor

## Optional

- [Expanded site reference](https://picnet.com.au/llms-full.txt): all published FAQ answers and current article links, generated from the same content as the website.
- [Blog](https://picnet.com.au/blog/): technical articles from PicNet engineers.

### Recent articles

- [Data governance for the AI era: residency, retention and audit trails](https://picnet.com.au/blog/data-governance-for-the-ai-era-residency-retention-and-audit-trails/): A one-page AI data governance model for Australian mid-sized organisations: classification tiers, residency, retention, no-training clauses and audit trails.
- [Doing more with less: where AI genuinely helps a small NFP team](https://picnet.com.au/blog/doing-more-with-less-where-ai-genuinely-helps-a-small-nfp-team/): Where AI pays off for a small Australian not-for-profit team: drafting, summarising, data cleanup and monitoring, how to cost it, and where to hold back.
- [Practical AI for Not-for-Profits: the series](https://picnet.com.au/blog/practical-ai-for-not-for-profits-the-series/): Hands-on AI use cases for Australian not-for-profits, with honest costs and guidance on protecting donor data and answering to boards and funders.
- [Time capture and billing narratives: AI for the billable hour](https://picnet.com.au/blog/time-capture-and-billing-narratives-ai-for-the-billable-hour/): How law firms can use AI to draft time entries and billing narratives from calendar, email and DMS records, with fee-earner review before anything is billed.
- [Giving AI safe access to your systems: from chatbots to agents](https://picnet.com.au/blog/giving-ai-safe-access-to-your-systems-from-chatbots-to-agents/): Letting AI agents act on business systems safely: scoped APIs, read-only defaults, allow-listed actions, audit logs and human approval for writes.
- [From runbooks to agents: automating ops toil without automating outages](https://picnet.com.au/blog/from-runbooks-to-agents-automating-ops-toil-without-automating-outages/): How we turn ops runbooks into scheduled automated tasks safely: dry-run first, idempotent steps, deterministic edits, anomaly alerts and staged rollouts.
- [Matter intake, conflict checks and entity resolution](https://picnet.com.au/blog/matter-intake-conflict-checks-and-entity-resolution/): Automating legal matter intake and conflict checks: LLM extraction, deterministic entity matching, AI help for hard cases, and a person clearing every hit.
- [Entity resolution at scale: deterministic first, LLM for the tail](https://picnet.com.au/blog/entity-resolution-at-scale-deterministic-first-llm-for-the-tail/): A practical entity resolution pipeline: rules clear the bulk, an LLM proposes matches for the ambiguous tail, and people sign off risky merges.
- [Cloud cost control as code: automated spend reports, stale resources and off-hours shutdowns](https://picnet.com.au/blog/cloud-cost-control-as-code-automated-spend-reports-stale-resources-and-off-hours-shutdowns/): How we automate AWS and Azure cost control with scheduled scripts, and why the LLM in the pipeline only explains spend spikes and never does the maths.
- [A research assistant grounded in your own precedents and knowledge](https://picnet.com.au/blog/a-research-assistant-grounded-in-your-own-precedents-and-knowledge/): A practical design for a law firm research assistant that answers only from your own precedents, with citations and matter-level access control.