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NG CRM
NG CRM is a customer relationship management system by Konis Software Doo (Belgrade, Serbia): leads and pipeline, server-calculated quotes that customers accept on a link, a shared Inbox for e-mail, Viber (through Mailbook) and website chat, marketing campaigns with consent management, support tickets with a customer portal, Word-based document templates, dashboards and reports, a mobile PWA, and the NG Copilot AI assistant that writes nothing without the user's confirmation.
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-27T15:46:18.598Z. Cached copy · Source on ng-crm.app
# NG CRM
> NG CRM is a customer relationship management system by Konis Software Doo (Belgrade, Serbia): leads and pipeline, server-calculated quotes that customers accept on a link, a shared Inbox for e-mail, Viber (through Mailbook) and website chat, marketing campaigns with consent management, support tickets with a customer portal, Word-based document templates, dashboards and reports, a mobile PWA, and the NG Copilot AI assistant that writes nothing without the user's confirmation.
- Status: commercially available and in production use. Demos and offers through the contact page.
- Publisher: Konis Software Doo, Kaplara Momčila Gavrića 7, 11010 Beograd, Serbia. Tax ID 111929303.
- Contact: office@konissoftware.com, +381 66 000 977, https://ng-crm.app/en/contact
- Interface languages: Serbian (Latin and Cyrillic) and English. Site languages: Serbian (primary) and English.
## Features
- [Sales](https://ng-crm.app/en/sales): Scored leads, a pipeline with required fields per stage, server-calculated quotes, quote acceptance by link, NBS exchange rates and working-day forecasts. Serbian: https://ng-crm.app/sr/prodaja
- [Inbox](https://ng-crm.app/en/inbox): Shared and personal mailboxes, Viber through Mailbook and website chat with an AI assistant in one Inbox. Routing rules, reply deadlines and per-account rights. Serbian: https://ng-crm.app/sr/inbox
- [Marketing](https://ng-crm.app/en/marketing): Segments with a live recipient count, e-mail and Viber campaigns, personalisation with fallback values, consent per channel and one-click unsubscribe. Serbian: https://ng-crm.app/sr/marketing
- [Support](https://ng-crm.app/en/support): Tickets numbered per project, kanban boards, internal notes kept apart from customer replies, and a portal where customers report and confirm fixes. Serbian: https://ng-crm.app/sr/podrska
- [Documents](https://ng-crm.app/en/documents): Quotes, pro-forma invoices with IPS QR codes, contracts and reservations from your own Word templates, with fields, repeating rows and per-entity letterhead. Serbian: https://ng-crm.app/sr/dokumenti
- [Analytics](https://ng-crm.app/en/analytics): Eight ready-made dashboards, your own with up to 24 widgets, reports with period comparison, XLSX, CSV and PDF export, subscriptions and threshold alerts. Serbian: https://ng-crm.app/sr/analitika
- [Mobile app](https://ng-crm.app/en/mobile-app): NG CRM Mobile is an app for iOS, iPadOS and Android installed from the browser: your day, activities, deals, customers, approvals and notifications. Serbian: https://ng-crm.app/sr/mobilna-aplikacija
- [NG Copilot](https://ng-crm.app/en/copilot): NG Copilot answers from your data with a source, AI agents take over sales routine, and MCP connects your team's AI tool to the CRM. Writes only on confirmation. Serbian: https://ng-crm.app/sr/copilot
- [Integrations and API](https://ng-crm.app/en/integrations): The same REST API the app uses, with scoped keys, IP allowlists and quotas. Signed webhooks, OpenAPI a
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