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Neo Agent
Neo Agent is the AI tool for managed service providers (MSPs): AI-powered workflow automation and AI ticket management that automates triage, routing and Level 1 resolution using the PSA and RMM tools an MSP already runs.
- Authority
- 46 reach 5 · trust 5 · quality 21 · freshness 15
- Tier
- listed
- llms.txt
- https://www.neoagent.io/llms.txt
- Sections
- 10
- Links
- 173
- Size
- 31578 bytes
- Popularity rank
- #921144
- Country
- United States
- Categories
- AI and machine learning · Productivity
- For agents
- Documentation: developer or product docs worth reading, nothing to call
- First seen
- 2026-10-19T10:45:21.216Z
- Last checked
- 2026-10-21T20:56:43.418Z
- Badge
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T20:56:35.361Z. Cached copy · Source on neoagent.io
# Neo Agent
> Neo Agent is the AI tool for managed service providers (MSPs): AI-powered workflow automation and AI ticket management that automates triage, routing and Level 1 resolution using the PSA and RMM tools an MSP already runs.
## Product
- [Home](https://www.neoagent.io/): Neo Agent is the AI tool for managed service providers, offering AI-powered workflow automation and AI ticket management for MSPs.
- [Features](https://www.neoagent.io/features): The AI-powered workflow automation platform for MSPs, including ticket triage and resolution suggestions.
- [Pricing](https://www.neoagent.io/pricing): Simple month-to-month pricing. 14-day free trial, cancel anytime.
- [Schedule a demo](https://www.neoagent.io/demo): 30 minutes. See Neo triage and dispatch a real ticket from your PSA.
- [Free Automation Insights Report](https://www.neoagent.io/free-report): Connect your PSA with a read-only key and get a report that shows, in dollars and hours, what your MSP can automate. No account needed.
- [Frequently asked questions](https://www.neoagent.io/faqs): Integration, security, implementation and support.
- [Support](https://www.neoagent.io/support): Contact support, read the documentation, request a feature, or report AI-generated content.
## Features
- [Comprehensive Customer Experience Analysis](https://www.neoagent.io/features/analyze-customer-experience): Neo Agent's Customer Experience Analysis uses AI to identify support trends, highlight excellence areas, pinpoint improvement opportunities, and deliver actionable insights grouped by company or individual tickets.
- [Executing RMM Scripts](https://www.neoagent.io/features/executing-rmm-scripts): Streamline IT management by empowering Neo to intelligently identify and execute appropriate RMM scripts.
- [Phone Agent](https://www.neoagent.io/features/neo-phone-agent): Neo answers your clients' calls. It can identify callers and open or update PSA tickets. After hours, it can transfer only emergencies to on-call and ticket everything else.
- [AI Teammate in Microsoft Teams](https://www.neoagent.io/features/technician-teams-agent): A technician-facing AI agent inside Microsoft Teams for MSPs. Ask Neo to work the queue, run RMM scripts, onboard and offboard users, reply to customers, log time, and build reports across your PSA, RMM, and documentation. Every sensitive action is gated on a technician's approval, and it is included in your plan.
- [End-User Support Bot for Microsoft Teams](https://www.neoagent.io/features/end-user-support-bot): A white-label end-user IT support bot inside your clients' Microsoft Teams. It answers from your knowledge base, opens tickets, shares live ticket updates, and is priced per client company from $9/month. A modern alternative to per-seat end-user chat tools for MSPs.
- [Onboarding and Offboarding Users](https://www.neoagent.io/features/onboarding-and-offboarding): Automate user onboarding and offboarding in Microsoft 365 with Neo's intelligent workflow a
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