# Neo Agent > Neo Agent is the AI tool for managed service providers (MSPs): AI-powered workflow automation and AI ticket management that automates triage, routing and Level 1 resolution using the PSA and RMM tools an MSP already runs. ## Product - [Home](https://www.neoagent.io/): Neo Agent is the AI tool for managed service providers, offering AI-powered workflow automation and AI ticket management for MSPs. - [Features](https://www.neoagent.io/features): The AI-powered workflow automation platform for MSPs, including ticket triage and resolution suggestions. - [Pricing](https://www.neoagent.io/pricing): Simple month-to-month pricing. 14-day free trial, cancel anytime. - [Schedule a demo](https://www.neoagent.io/demo): 30 minutes. See Neo triage and dispatch a real ticket from your PSA. - [Free Automation Insights Report](https://www.neoagent.io/free-report): Connect your PSA with a read-only key and get a report that shows, in dollars and hours, what your MSP can automate. No account needed. - [Frequently asked questions](https://www.neoagent.io/faqs): Integration, security, implementation and support. - [Support](https://www.neoagent.io/support): Contact support, read the documentation, request a feature, or report AI-generated content. ## Features - [Comprehensive Customer Experience Analysis](https://www.neoagent.io/features/analyze-customer-experience): Neo Agent's Customer Experience Analysis uses AI to identify support trends, highlight excellence areas, pinpoint improvement opportunities, and deliver actionable insights grouped by company or individual tickets. - [Executing RMM Scripts](https://www.neoagent.io/features/executing-rmm-scripts): Streamline IT management by empowering Neo to intelligently identify and execute appropriate RMM scripts. - [Phone Agent](https://www.neoagent.io/features/neo-phone-agent): Neo answers your clients' calls. It can identify callers and open or update PSA tickets. After hours, it can transfer only emergencies to on-call and ticket everything else. - [AI Teammate in Microsoft Teams](https://www.neoagent.io/features/technician-teams-agent): A technician-facing AI agent inside Microsoft Teams for MSPs. Ask Neo to work the queue, run RMM scripts, onboard and offboard users, reply to customers, log time, and build reports across your PSA, RMM, and documentation. Every sensitive action is gated on a technician's approval, and it is included in your plan. - [End-User Support Bot for Microsoft Teams](https://www.neoagent.io/features/end-user-support-bot): A white-label end-user IT support bot inside your clients' Microsoft Teams. It answers from your knowledge base, opens tickets, shares live ticket updates, and is priced per client company from $9/month. A modern alternative to per-seat end-user chat tools for MSPs. - [Onboarding and Offboarding Users](https://www.neoagent.io/features/onboarding-and-offboarding): Automate user onboarding and offboarding in Microsoft 365 with Neo's intelligent workflow automation. - [Ticket Dispatch](https://www.neoagent.io/features/ticket-dispatch): Optimize your service delivery by leveraging Neo's AI to intelligently match tickets with the most qualified technicians based on expertise, workload, and availability. - [Automated Ticket Merge](https://www.neoagent.io/features/ticket-merge): Neo Agent's Automated Ticket Merge identifies duplicate tickets, merges related issues, and maintains complete ticket history, reducing ticket clutter and improving resolution time. - [Automated Ticket QA](https://www.neoagent.io/features/ticket-qa): Neo Agent's Automated Ticket QA evaluates ticket handling quality using customizable scoring criteria, providing objective feedback and storing scores in your PSA for continuous service improvement. - [Automated Ticket Resolution Using AI](https://www.neoagent.io/features/ticket-resolution): Automated ticket resolution using AI for MSPs. Suggests fixes from your knowledge base and history, automates remediation with approvals, and reduces MTTR. - [Automated Ticket Triage](https://www.neoagent.io/features/ticket-triage): Streamline your MSP workflow with Neo Agent's AI-powered ticket triage system. Automatically categorize, prioritize, and route support tickets with high accuracy. - [Build Message](https://www.neoagent.io/features/build-message): Neo's Build Message action leverages AI to craft intelligent, context-aware messages based on your specific instructions and PSA entity data, ensuring every message is relevant and personalized. - [AI Service Desk Automation](https://www.neoagent.io/features/ai-service-desk-automation): AI service desk automation for IT teams and MSPs. Automate ticket intake, triage, routing, and resolution while working alongside your existing service desk tools. ## Solutions - [MSP Automation Software](https://www.neoagent.io/solutions/msp-software): Works alongside your PSA, RMM, and documentation stack to automate repetitive Level 1 tasks end-to-end. - [Automated Ticket Routing](https://www.neoagent.io/solutions/automated-ticket-routing): Route, prioritize, and assign tickets to the right technician using AI and your existing PSA and RMM tools. - [Automated Ticketing System with AI](https://www.neoagent.io/solutions/automated-ticketing-system-with-ai): AI-powered ticket triage, routing, and resolution inside your existing MSP stack. - [Automated Ticketing System for IT](https://www.neoagent.io/solutions/automated-ticketing-system-for-it): Automate IT ticket triage, routing, and Level 1 resolution using your existing PSA and RMM tools. - [Helpdesk Automation](https://www.neoagent.io/solutions/helpdesk-automation): Automates ticket triage, routing, and repetitive Level 1 support tasks. - [Service Desk Automation](https://www.neoagent.io/solutions/service-desk-automation): Automates triage, routing, and Level 1 resolution across your service desk. - [IT Support Automation](https://www.neoagent.io/solutions/it-support-automation): Automate L1 IT support end-to-end across your whole stack, alongside your team, with full auditability. - [RMM Software for MSPs](https://www.neoagent.io/solutions/rmm-software-for-msps): Automate Level 1 tasks across your RMM, PSA, and documentation tools. - [Unified IT Management Software](https://www.neoagent.io/solutions/unified-it-management-software): Connect your PSA, RMM, and documentation under one automation layer, without a rip-and-replace. ## Integrations - [ConnectWise Manage](https://www.neoagent.io/integrations/connectwise): Neo Agent automates ConnectWise Manage ticket triage, dispatch, and L1 resolution. Live in two hours, across your whole stack. - [Autotask PSA](https://www.neoagent.io/integrations/autotask): Neo Agent automates Autotask PSA ticket triage, dispatch, and L1 resolution. AI-powered MSP automation, live in two hours. - [HaloPSA](https://www.neoagent.io/integrations/halo-psa): Neo Agent automates HaloPSA ticket triage, dispatch, and resolution. AI-powered MSP automation that respects your existing workflows. - [ServiceNow](https://www.neoagent.io/integrations/servicenow): Neo Agent automates ServiceNow ticket triage, dispatch, and resolution via the Table API. OAuth 2.0, under 10 minutes to connect, no manual Business Rule setup. - [Syncro](https://www.neoagent.io/integrations/syncro): Neo Agent automates Syncro ticket triage, dispatch, L1 resolution, and time entries. One API key, live in an hour. - [NinjaOne](https://www.neoagent.io/integrations/ninjaone): Neo Agent automates NinjaOne alert triage and remediation. Executes scripts, closes loops, and updates your PSA automatically. - [Datto RMM](https://www.neoagent.io/integrations/datto-rmm): Neo Agent automates Datto RMM endpoint management, alert triage, and L1 remediation for MSPs. - [N-able](https://www.neoagent.io/integrations/n-able): Neo Agent automates N-able (N-central and N-sight) alert triage, scripting, and ticket resolution for MSPs. - [ConnectWise Asio](https://www.neoagent.io/integrations/connectwise-asio): Neo Agent automates ConnectWise Asio alert triage and remediation, with native ConnectWise PSA integration. - [ConnectWise Automate](https://www.neoagent.io/integrations/connectwise-automate): Neo Agent automates ConnectWise Automate scripting, remediation, and PSA updates for MSPs. - [Kaseya VSA X](https://www.neoagent.io/integrations/kaseya-vsa-x): Neo Agent automates Kaseya VSA X remediation. Picks the right agent procedure, runs it on the endpoint, and closes the ticket in your PSA. - [ConnectWise ScreenConnect](https://www.neoagent.io/integrations/screenconnect): Neo Agent automates remote remediation through ConnectWise ScreenConnect: background commands, endpoint fixes, and PSA updates. - [Addigy](https://www.neoagent.io/integrations/addigy): Neo Agent connects to Addigy to look up Apple devices, work alerts, run scripts and send MDM commands, with technician approval on the actions you choose. - [IT Glue](https://www.neoagent.io/integrations/it-glue): Neo Agent uses IT Glue as its source of truth: client policies, runbooks, and configurations, all secure and auditable. - [Hudu](https://www.neoagent.io/integrations/hudu): Neo Agent reads Hudu docs, passwords, and runbooks to drive consistent, auditable ticket resolution. - [Atlassian Confluence](https://www.neoagent.io/integrations/confluence): Neo Agent reads Confluence spaces, runbooks, and client docs to drive consistent, auditable ticket resolution for MSPs. - [Microsoft SharePoint](https://www.neoagent.io/integrations/sharepoint): Neo Agent syncs SharePoint document libraries, scopes folders to clients, and reads your runbooks before resolving a ticket. Read-only by default. - [Lexful](https://www.neoagent.io/integrations/lexful): Neo Agent syncs Lexful documents, configurations, contacts, and custom asset types for consistent, auditable ticket resolution. Passwords stay in Lexful. - [Slack](https://www.neoagent.io/integrations/slack): Neo Agent integrates with Slack so your team approves actions, monitors automations, and triages in real time. - [Microsoft Teams](https://www.neoagent.io/integrations/microsoft-teams): Neo Agent integrates with Microsoft Teams so your team approves automations, tracks actions, and triages without leaving Teams. - [TimeZest](https://www.neoagent.io/integrations/timezest): Neo Agent automates TimeZest scheduling: right tech, right moment, right ticket. Less back-and-forth, faster resolution. - [ScalePad](https://www.neoagent.io/integrations/scalepad): Neo Agent pulls ScalePad data to drive QBR prep, hardware refresh workflows, and proactive client outreach. - [Pax8](https://www.neoagent.io/integrations/pax8): Neo Agent automates Pax8 license provisioning, user onboarding, and vendor management for MSPs. - [D&H](https://www.neoagent.io/integrations/dh): Neo Agent automates D&H cloud provisioning, license management, and PSA reconciliation for MSPs. - [Sherweb](https://www.neoagent.io/integrations/sherweb): Neo Agent automates Sherweb provisioning, user licensing, and PSA reconciliation for MSPs. - [Ingram Micro](https://www.neoagent.io/integrations/ingram-micro): Neo Agent automates Ingram Micro Cloud provisioning, licensing, and PSA reconciliation for MSPs. - [TD SYNNEX StreamOne](https://www.neoagent.io/integrations/td-synnex): Neo Agent connects to TD SYNNEX StreamOne ION and Stellr to read subscriptions and prices, place orders, and add or remove license seats for MSPs. - [Microsoft Entra ID](https://www.neoagent.io/integrations/microsoft-entra-id): Neo Agent automates Microsoft Entra ID user provisioning, group management, and MFA for MSPs. - [Microsoft Active Directory](https://www.neoagent.io/integrations/microsoft-ad): Neo Agent automates on-prem Microsoft Active Directory user provisioning, group management, and password resets for MSPs. - [Microsoft Exchange](https://www.neoagent.io/integrations/microsoft-exchange): Neo Agent automates on-prem Microsoft Exchange mailbox management, permissions, and distribution lists for MSPs. - [CIPP (CyberDrain Improved Partner Portal)](https://www.neoagent.io/integrations/cipp): Neo Agent works Microsoft 365 tickets through your CIPP instance: users, mailboxes, quarantine, devices and sign-ins, with per-agent permissions. - [Huntress](https://www.neoagent.io/integrations/huntress): Neo Agent reads Huntress incidents into the ticket, approves remediation, isolates hosts with approvals you set, and files travel exceptions. - [SentinelOne Singularity](https://www.neoagent.io/integrations/sentinelone): Neo Agent triages SentinelOne threats, checks the endpoint, sets the verdict and writes the PSA ticket number on the threat, with approvals you set. - [ThreatLocker](https://www.neoagent.io/integrations/threatlocker): Neo Agent finds pending ThreatLocker approval requests, reads computers, applications and policies, and asks a technician where you require it. - [CyberFOX AutoElevate](https://www.neoagent.io/integrations/autoelevate): Neo Agent finds AutoElevate elevation requests, reads the file, publisher and user behind them, and approves or denies them, with technician sign-off when you want it. - [BeyondTrust Endpoint Privilege Management](https://www.neoagent.io/integrations/beyondtrust-epm): Neo Agent finds the BeyondTrust EPM request behind an elevation email, reads its computer and group, and moves the ticket to the right client. - [Kaseya SaaS Alerts](https://www.neoagent.io/integrations/saas-alerts): Neo Agent investigates Kaseya SaaS Alerts tickets: event lookup, user activity and account checks, plus suppressions and Respond actions you control. - [Proofpoint Essentials](https://www.neoagent.io/integrations/proofpoint-essentials): Neo Agent manages Proofpoint Essentials safe and block lists, users and domains for MSPs, with per-agent permissions and technician approval. - [Hornetsecurity 365 Total Protection](https://www.neoagent.io/integrations/hornetsecurity): Neo Agent searches Hornetsecurity 365 Total Protection email logs, releases held email and manages allow and deny lists, with approvals you set. - [Wizer](https://www.neoagent.io/integrations/wizer): Neo Agent manages Wizer security awareness training for MSPs: add and disable users, start courses, and read training progress per client. - [Ubiquiti UniFi](https://www.neoagent.io/integrations/unifi): Neo Agent reads UniFi sites, devices and clients for MSP network tickets, and restarts and changes them under your approval settings. - [Domotz](https://www.neoagent.io/integrations/domotz): Neo Agent reads Domotz collectors, devices and alerts, power cycles devices through PoE or PDU, and resolves alerts for MSP network tickets. - [Auvik](https://www.neoagent.io/integrations/auvik): Neo Agent reads Auvik devices, uplinks, alerts and billing for MSP network tickets, and matches Auvik devices to ConnectWise configurations. - [Datto BCDR](https://www.neoagent.io/integrations/datto-bcdr): Neo Agent checks Datto BCDR alerts against the last backup and screenshot verification, and manages SaaS Protection seats for MSPs. - [Uniview Backup](https://www.neoagent.io/integrations/uniview): Neo Agent reads Uniview backup status for Unitrends, Kaseya endpoint and Spanning backup, and closes recovered backup-failure tickets. Read only. - [Microsoft Partner Center](https://www.neoagent.io/integrations/microsoft-partner-center): Neo Agent works with Microsoft Partner Center. Neo reads your customers' Microsoft subscriptions and adds or removes seats. - [TD SYNNEX Stellr](https://www.neoagent.io/integrations/td-synnex-stellr): Neo Agent works with TD SYNNEX Stellr. Neo reads StreamOne Stellr subscriptions and invoices, and orders new subscriptions. - [OpenText Secure Cloud](https://www.neoagent.io/integrations/opentext): Neo Agent works with OpenText Secure Cloud. Neo reads users, licences and charges, sets up users and changes seat counts as you allow. - [Cisco Meraki](https://www.neoagent.io/integrations/meraki): Neo Agent works with Cisco Meraki. Neo reads the customer's Meraki devices, uplinks and events and writes what it finds on the ticket. - [Mimecast](https://www.neoagent.io/integrations/mimecast): Neo Agent works with Mimecast. Neo finds the email in Mimecast, judges it from the evidence, and releases or blocks it. - [Field Effect MDR](https://www.neoagent.io/integrations/field-effect): Neo Agent works with Field Effect MDR. Neo reads AROs, endpoints and organizations, comments on AROs and resolves them in Field Effect. - [INKY](https://www.neoagent.io/integrations/inky): Neo Agent works with INKY. Neo reads INKY's analysis of a reported email, closes the report, and manages allow and block lists. - [Dark Web ID](https://www.neoagent.io/integrations/dark-web-id): Neo Agent works with Dark Web ID. Neo runs live dark web searches, works each compromise to resolved, and onboards customers into monitoring. - [KnowBe4](https://www.neoagent.io/integrations/knowbe4): Neo Agent works with KnowBe4. Neo adds and archives KnowBe4 users, reads training and phishing results, and triages PhishER reports. - [ConnectWise CPQ](https://www.neoagent.io/integrations/connectwise-cpq): Neo Agent works with ConnectWise CPQ. Neo drafts quotes from a template, adds their lines and keeps dates and approvals moving. - [Kaseya Quote Manager](https://www.neoagent.io/integrations/kaseya-quote-manager): Neo Agent works with Kaseya Quote Manager. Neo reads quotes, orders and the catalogue, linked to Autotask. It changes nothing in KQM. - [myITprocess](https://www.neoagent.io/integrations/myitprocess): Neo Agent works with myITprocess. Neo reads reviews, findings, recommendations and meetings. It changes nothing in myITprocess. - [QuoteWerks](https://www.neoagent.io/integrations/quotewerks): Neo Agent works with QuoteWerks. Neo finds open quotes, reads their lines and creates new quotes from a customer's request. - [Datto EDR](https://www.neoagent.io/integrations/datto-edr): Neo Agent works with Datto EDR. Neo reads the alert, quarantined file and device behind a ticket, then restores or responds as you allow. - [WatchGuard](https://www.neoagent.io/integrations/watchguard): Neo Agent works with WatchGuard. Neo checks Fireboxes and access points, manages exceptions and acts on endpoints and incidents. - [RoboShadow](https://www.neoagent.io/integrations/roboshadow): Neo Agent works with RoboShadow. Neo reads CVEs and device security, patches through a supported RMM and confirms from the next scan. - [Sophos](https://www.neoagent.io/integrations/sophos): Neo Agent works with Sophos. Neo reads Sophos endpoints, alerts, firewalls and email, and isolates, scans or releases. - [Duo](https://www.neoagent.io/integrations/duo): Neo Agent works with Duo. Neo finds the user in Duo, verifies a caller with a push and makes the MFA change the ticket asks for. - [CyberQP](https://www.neoagent.io/integrations/cyberqp): Neo Agent works with CyberQP. Neo verifies end users, manages just-in-time admin accounts and reads CyberQP customers. - [CentralReach](https://www.neoagent.io/integrations/centralreach): Neo Agent works with CentralReach. Neo creates and deactivates staff accounts in your customers' CentralReach practices. - [TP-Link Omada](https://www.neoagent.io/integrations/omada): Neo Agent works with TP-Link Omada. Neo reads Omada sites, devices and clients on a Cloud-Based or self-hosted controller, and acts as you allow. - [Zabbix](https://www.neoagent.io/integrations/zabbix): Neo Agent works with Zabbix. Neo reads hosts, problems and latest data, acknowledges problems and sets maintenance. - [QuickBooks Online](https://www.neoagent.io/integrations/quickbooks-online): Neo Agent works with QuickBooks Online. Neo finds invoices, payments and balances, and creates or updates records as you allow. - [MSP Process](https://www.neoagent.io/integrations/msp-process): Neo Agent works with MSP Process. Neo verifies end users through MSP Process, shares secure links and reads who is on call. - [Notion](https://www.neoagent.io/integrations/notion): Neo Agent works with Notion. Neo syncs the Notion pages you share, up to 5,000, and suggests the right SOP on each ticket. - [Avanan](https://www.neoagent.io/integrations/avanan): Neo Agent works with Avanan. Neo adds senders and domains to a customer's Avanan allow or block list, and finds the email. - [Samsara](https://www.neoagent.io/integrations/samsara): Neo Agent works with Samsara. Neo reads where your technicians' vehicles are and were, and who drove them, from Samsara. - [Redstor](https://www.neoagent.io/integrations/redstor): Neo Agent works with Redstor. Neo reads Redstor backup results and closes a failure ticket once every failed account backed up. - [Moovila](https://www.neoagent.io/integrations/moovila): Neo Agent works with Moovila. Neo reads projects, tasks, budgets and time from Moovila. It changes nothing in Moovila. - [VMware vSphere](https://www.neoagent.io/integrations/vsphere): Neo Agent works with VMware vSphere. Neo creates and manages virtual machines in vCenter and reads hosts, storage and alarms. - [Smartsheet](https://www.neoagent.io/integrations/smartsheet): Neo Agent works with Smartsheet. Neo reads and updates your Smartsheet project plans and keeps Autotask projects in step with them. - [FortiMail](https://www.neoagent.io/integrations/fortimail): Neo Agent works with FortiMail. Neo reads FortiMail's configuration, quarantine and logs, and changes them when allowed. - [HubSpot](https://www.neoagent.io/integrations/hubspot): Neo Agent works with HubSpot. Neo reads and updates HubSpot contacts, companies and deals, and keeps them in line with your PSA. - [HighLevel](https://www.neoagent.io/integrations/highlevel): Neo Agent works with HighLevel. Neo reads and updates HighLevel contacts, businesses and opportunities, and sends marked leads to your PSA. - [OpenWeather](https://www.neoagent.io/integrations/openweather): Neo Agent works with OpenWeather. Neo reads weather alerts, current and past weather and forecasts for a client's site from OpenWeather. - [Pia](https://www.neoagent.io/integrations/pia): Neo Agent works with Pia. Neo finds the Pia automation for a ticket, runs it, and reads how the run went. - [Cisco Umbrella](https://www.neoagent.io/integrations/cisco-umbrella): Neo Agent works with Cisco Umbrella. Neo reads why Umbrella blocked a site and adds or removes destinations on allow and block lists. - [VirusTotal](https://www.neoagent.io/integrations/virustotal): Neo Agent works with VirusTotal. Neo checks hashes, URLs, domains and IPs against VirusTotal's vendors, and submits what it has not seen. - [Zoho Desk](https://www.neoagent.io/integrations/zoho-desk): Neo Agent works with Zoho Desk. Neo reads and works Zoho Desk tickets, and reports ticket trends and response times. - [AbuseIPDB](https://www.neoagent.io/integrations/abuseipdb): Neo Agent works with AbuseIPDB. Neo checks the IP addresses in your security alerts against AbuseIPDB's abuse reports. - [DNSFilter](https://www.neoagent.io/integrations/dnsfilter): Neo Agent works with DNSFilter. Neo reports the threats DNSFilter blocked per customer and allows or blocks a domain on a policy. - [iboss](https://www.neoagent.io/integrations/iboss): Neo Agent works with iboss. Neo reads iboss logs and reports per customer, and changes allow lists and policies when allowed. - [Jotform](https://www.neoagent.io/integrations/jotform): Neo Agent works with Jotform. Neo reads your Jotform submissions and acts on each request they carry. - [Petra Security](https://www.neoagent.io/integrations/petra): Neo Agent works with Petra Security. Neo reads Petra's incidents, failed attacks, posture reports and billable users for each client. - [Acronis](https://www.neoagent.io/integrations/acronis): Neo Agent works with Acronis. Neo triages Acronis EDR incidents and backup alerts for each customer and acts on them when you allow it. - [Acronis Email Security](https://www.neoagent.io/integrations/acronis-email-security): Neo Agent works with Acronis Email Security. Neo finds a user's email, reads its verdict, releases it from quarantine, and reports or blocks phishing. - [Nextiva](https://www.neoagent.io/integrations/nextiva): Neo Agent works with Nextiva. Neo reads queues, agents and call logs in Nextiva, and signs out agents who left. - [Axcient](https://www.neoagent.io/integrations/axcient): Neo Agent works with Axcient. Neo reads each Axcient backup job, its run history and AutoVerify tests, and reports what failed and why. - [SonicWall](https://www.neoagent.io/integrations/sonicwall): Neo Agent works with SonicWall. Neo reports on every customer's SonicWall firewalls, schedules firmware and restarts, and reads rules. - [Adobe Admin Console](https://www.neoagent.io/integrations/adobe): Neo Agent works with Adobe Admin Console. Neo creates and removes Adobe users, assigns and reclaims licences, and reports seats per customer. - [Dayforce](https://www.neoagent.io/integrations/dayforce): Neo Agent works with Dayforce. Neo reads each customer's Dayforce to start onboarding from the HR record. - [Password Link](https://www.neoagent.io/integrations/password-link): Neo Agent works with Password Link. Neo shares each new or reset password as a Password Link secret link. - [Okta](https://www.neoagent.io/integrations/okta): Neo Agent works with Okta. Neo creates and offboards Okta users, resets passwords and MFA, and assigns apps per customer. - [Call Harbor](https://www.neoagent.io/integrations/call-harbor): Neo Agent works with Call Harbor. Neo reads call history, queue and agent statistics in Call Harbor, and manages users and devices. - [GeoCerts](https://www.neoagent.io/integrations/geocerts): Neo Agent works with GeoCerts. Neo reads your GeoCerts certificate orders: names, SANs, status, CA and expiry dates. - [3CX](https://www.neoagent.io/integrations/threecx): Neo Agent works with 3CX. Neo adds and removes users on each customer's 3CX as part of onboarding and offboarding. - [SIGNL4](https://www.neoagent.io/integrations/signl4): Neo Agent works with SIGNL4. Neo raises SIGNL4 alerts for urgent tickets and reads when each was delivered and acknowledged. ## Comparisons - [All comparisons](https://www.neoagent.io/compare) - [Neo vs Rewst](https://www.neoagent.io/compare/neo-vs-rewst): Neo vs Rewst for MSPs. Rewst runs the workflows your automation engineer builds. Neo's AI agents read the ticket and the client's SOP, then do the work. - [Neo vs Pia](https://www.neoagent.io/compare/neo-vs-pia): Neo vs Pia for MSPs. Pia is a catalog of automations a technician starts from the PSA. Neo's AI agents start when the ticket arrives and finish the work. - [Neo vs Thread](https://www.neoagent.io/compare/neo-vs-thread): Neo vs Thread for MSPs. Thread is end-user chat, an inbox and AI triage. Neo is the help desk and the technician behind it, and resolves the ticket. - [Neo vs MSPBots](https://www.neoagent.io/compare/neo-vs-mspbots): Neo vs MSPBots for MSPs. MSPBots is dashboards and a point-scored ticket queue. Neo triages, dispatches by reasoning, and resolves the ticket. - [Neo vs Zofiq](https://www.neoagent.io/compare/neo-vs-zofiq): Neo vs Zofiq for ConnectWise MSPs. Both triage tickets in ConnectWise PSA. Neo also onboards and offboards users in Microsoft 365, resets passwords and closes the ticket. ## Case studies - [All case studies](https://www.neoagent.io/case-studies) - [Digacore Eliminates Manual Triaging and Saves Hundreds of Hours Monthly](https://www.neoagent.io/case-studies/digacore-eliminates-manual-triaging-saves-hundreds-hours) - [ITNS Streamlines Operations and Reduces Invoicing Errors by 70%](https://www.neoagent.io/case-studies/itns-streamlines-operations-reduces-invoicing-errors) - [Excellent Networks Eliminates Manual Triage and Saves $40k Annually](https://www.neoagent.io/case-studies/excellent-networks-eliminates-triage-saves-40k) - [CIO Solutions Eliminates Manual Dispatch and Reclaims Full‑Time Role](https://www.neoagent.io/case-studies/cio-automated-dispatch-saves-headcount) ## Builders Lounge - [Builders Lounge](https://www.neoagent.io/builders-lounge): A free, live monthly session for MSPs. Product updates, live builds, and builder spotlights. - [Builders Lounge Library](https://www.neoagent.io/bl-library): Every past session: live Neo demos, product roadmap, and MSPs talking through what Neo resolves in their queues. ## Documentation - [Neo Agent documentation](https://docs.neoagent.io/llms.txt): Product guides, agent recipes and the API reference, in llms.txt form. ## Blog - [All posts](https://www.neoagent.io/blogs) - [Neo Agent Brings Its AI Service Desk Workforce to the Pax8 Marketplace](https://www.neoagent.io/blog/neo-agent-pax8-marketplace) - [How Plus 1 Technology Gave Its Technicians Back Two Full-Time Roles' Worth of Time with Neo](https://www.neoagent.io/blog/plus1-technology-customer-story) - [What's new: savings, after-hours calls, 17 integrations](https://www.neoagent.io/blog/whats-new-savings-after-hours-17-integrations) - [Your phone agent now knows when you're closed](https://www.neoagent.io/blog/phone-agent-after-hours-instructions) - [Neo Agent Appoints Dana Liedholm as Chief Marketing Officer to Lead MSP Channel Growth](https://www.neoagent.io/blog/neo-hires-dana-liedholm) - [Release Note | September 2026](https://www.neoagent.io/blog/release-note-september-2026) - [Neo Agent is Now SOC 2 Type 2 Compliant](https://www.neoagent.io/blog/neo-agent-soc-2-type-2-compliant) - [Release Note | June 2026](https://www.neoagent.io/blog/release-note-june-2026) - [Release Note | May 2026](https://www.neoagent.io/blog/release-note-may-2026) - [What High Performing MSPs Do Differently](https://www.neoagent.io/blog/what-high-performing-msps-do-differently) - [What Is Unified IT Management? Definition & Benefits](https://www.neoagent.io/blog/what-is-unified-it-management) - [PSA vs RMM: What’s the Difference?](https://www.neoagent.io/blog/psa-vs-rmm) - [What Is RMM Patch Management?](https://www.neoagent.io/blog/what-is-rmm-patch-management) - [AI for MSPs: Why Most Solutions Fail and What Actually Works](https://www.neoagent.io/blog/ai-for-msps-executional-ai) - [RMM Agent for IT Management - How It Works and Why MSPs Use It](https://www.neoagent.io/blog/what-is-an-rmm-agent) - [Why Do IT Support Teams Get Bad Reviews?](https://www.neoagent.io/blog/why-do-it-support-teams-get-bad-reviews) - [MSP Software for Project Management - Complete Guide](https://www.neoagent.io/blog/msp-software-for-project-management) - [AI for Kaseya: Neo as the Ultimate Orchestration Layer](https://www.neoagent.io/blog/ai-for-kaseya) - [Autotask AI Integration: Smarter MSP Workflows with Neo Agent](https://www.neoagent.io/blog/ai-for-autotask) - [Automated Ticket Triage for MSPs](https://www.neoagent.io/blog/ai-powered-ticket-triage) - [How can AI increase revenue for MSPs? A Proven Strategy That Generates Real Results](https://www.neoagent.io/blog/ai-increase-revenue-msps) - [AI for Pax8: Revolutionizing Microsoft 365 License Management for MSPs](https://www.neoagent.io/blog/ai-for-pax8) - [AI for ConnectWise: 10 Essential Workflows That Revolutionize MSP Operations](https://www.neoagent.io/blog/ai-workflows-for-connectwise) - [IT Automation Tools | Revolutionising MSP Operations](https://www.neoagent.io/blog/it-automation-tools-for-msps-neo-agent) ## Optional - [Privacy Policy](https://www.neoagent.io/privacy-policy) - [Terms of Service](https://www.neoagent.io/terms-of-service) - [Anti-Spam Policy](https://www.neoagent.io/anti-spam-policy)