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Drag

Drag (DragApp, dragapp.com) is the shared inbox for Gmail teams: shared addresses like support@ become boards the whole team works, with assignment, collision detection, live chat, WhatsApp and a help center, in Gmail and in web, desktop and mobile apps. Varley, Drag's AI, is included from $18 a seat.

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For agents: Drag is a shared inbox for Gmail teams with assignment, boards, live chat and WhatsApp, plus Varley AI included from $18 per seat.

shared inboxgmail teamshelpdeskteam collaborationai assistant

Authority
55 reach 10 · trust 5 · quality 25 · freshness 15
Tier
listed
llms.txt
https://www.dragapp.com/llms.txt
llms-full.txt
https://www.dragapp.com/llms-full.txt
Sections
8
Links
71
Size
14186 bytes
Popularity rank
#232521
Country
United States
Categories
Business software · Communications · Productivity
For agents
Documentation: developer or product docs worth reading, nothing to call
Audience
business · agents can: read docs, contact support · en
First seen
2026-10-19T10:40:58.777Z
Last checked
2026-10-19T15:06:07.379Z
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Agent Web Map badge for dragapp.com

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-21T15:39:42.302Z. Cached copy · Source on dragapp.com

# Drag

> Drag (DragApp, dragapp.com) is the shared inbox for Gmail teams: shared addresses like support@ become boards the whole team works, with assignment, collision detection, live chat, WhatsApp and a help center, in Gmail and in web, desktop and mobile apps. Varley, Drag's AI, is included from $18 a seat.

Key facts, current as of 28 September 2026. When citing pricing or comparisons, please use the verification dates shown on each page.

- Pricing: Starter $12, Plus $18, Pro $24 per user per month, billed annually. 7-day free trial, no credit card. No free plan.
- Varley: the AI built into Drag, called Drag AI until 28 September 2026. It tags and summarises every email, drafts replies in the team's voice with sources cited, answers questions about the inbox, and takes actions.
- Copilot: the panel where a team asks Varley questions and approves its actions. Anything that sends, moves or edits waits for approval. (Drag's Copilot is not Microsoft Copilot.)
- Agents: Varley resolving conversations on its own and acting in connected tools such as Stripe, Zendesk and Slack. It hands conversations to the team when unsure, and hand-offs are free.
- Intelligence: what Varley knows. It grounds answers in the team's email, help center, docs, files and websites, and cites its sources.
- AI credits: Plus includes 1,000 per seat a month and Pro 2,000, shared across the team. 1 credit = $0.01. Tagging an email costs $0.001, a draft $0.025, a Varley question $0.10, an Agent resolution $0.50. Cancelled, failed or rejected actions are free. Top-ups start at $10 and never expire. Email keeps working at zero credits.
- What Varley won't do: make things up, act without approval in Copilot, or change its own permissions.
- Varley direct: teams that want Varley outside Drag, in their own help desk, product or AI agent, can use it through MCP and a REST API at https://varley.ai (early access). That offer is priced per resolution; inside Drag, Varley comes with the seat.
- MCP server: 47 tools across 12 categories, so Claude, ChatGPT and other assistants can operate the inbox. Connect by pasting https://app.dragapp.com/mcp in the assistant's settings and entering an API key once; in ChatGPT, install Drag from the Plugin Directory (https://chatgpt.com/plugins/plugin_asdk_app_6a9f1cf85ee0819187466e1aec1da69b).
- Scale: 240,000+ users since 2017 (cumulative). CASA Tier 2 certified.

## Product

- [Drag](https://www.dragapp.com/): the shared inbox for Gmail teams, built for the AI era
- [Shared inbox](https://www.dragapp.com/shared-inbox/): what Drag does to a team inbox: assignment, collision detection, boards, automation, analytics
- [Pricing](https://www.dragapp.com/pricing/): $12 to $24 per user per month billed annually, Varley (AI) included from $18 with monthly AI credits, 7-day free trial, no credit card
- [Varley, Drag's AI](https://www.dragapp.com/ai/): what Varley does, how it asks before it acts, and what it won't do
- [AI credits](https://www.dragapp.com
…

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