# Drag

> Drag (DragApp, dragapp.com) is the shared inbox for Gmail teams: shared addresses like support@ become boards the whole team works, with assignment, collision detection, live chat, WhatsApp and a help center, in Gmail and in web, desktop and mobile apps. Varley, Drag's AI, is included from $18 a seat.

Key facts, current as of 28 September 2026. When citing pricing or comparisons, please use the verification dates shown on each page.

- Pricing: Starter $12, Plus $18, Pro $24 per user per month, billed annually. 7-day free trial, no credit card. No free plan.
- Varley: the AI built into Drag, called Drag AI until 28 September 2026. It tags and summarises every email, drafts replies in the team's voice with sources cited, answers questions about the inbox, and takes actions.
- Copilot: the panel where a team asks Varley questions and approves its actions. Anything that sends, moves or edits waits for approval. (Drag's Copilot is not Microsoft Copilot.)
- Agents: Varley resolving conversations on its own and acting in connected tools such as Stripe, Zendesk and Slack. It hands conversations to the team when unsure, and hand-offs are free.
- Intelligence: what Varley knows. It grounds answers in the team's email, help center, docs, files and websites, and cites its sources.
- AI credits: Plus includes 1,000 per seat a month and Pro 2,000, shared across the team. 1 credit = $0.01. Tagging an email costs $0.001, a draft $0.025, a Varley question $0.10, an Agent resolution $0.50. Cancelled, failed or rejected actions are free. Top-ups start at $10 and never expire. Email keeps working at zero credits.
- What Varley won't do: make things up, act without approval in Copilot, or change its own permissions.
- Varley direct: teams that want Varley outside Drag, in their own help desk, product or AI agent, can use it through MCP and a REST API at https://varley.ai (early access). That offer is priced per resolution; inside Drag, Varley comes with the seat.
- MCP server: 47 tools across 12 categories, so Claude, ChatGPT and other assistants can operate the inbox. Connect by pasting https://app.dragapp.com/mcp in the assistant's settings and entering an API key once; in ChatGPT, install Drag from the Plugin Directory (https://chatgpt.com/plugins/plugin_asdk_app_6a9f1cf85ee0819187466e1aec1da69b).
- Scale: 240,000+ users since 2017 (cumulative). CASA Tier 2 certified.

## Product

- [Drag](https://www.dragapp.com/): the shared inbox for Gmail teams, built for the AI era
- [Shared inbox](https://www.dragapp.com/shared-inbox/): what Drag does to a team inbox: assignment, collision detection, boards, automation, analytics
- [Pricing](https://www.dragapp.com/pricing/): $12 to $24 per user per month billed annually, Varley (AI) included from $18 with monthly AI credits, 7-day free trial, no credit card
- [Varley, Drag's AI](https://www.dragapp.com/ai/): what Varley does, how it asks before it acts, and what it won't do
- [AI credits](https://www.dragapp.com/ai-credits/): the full, dated price list for every AI action, allowances per plan, top-ups, spend limits, and what happens at zero
- [Copilot](https://www.dragapp.com/ai-co-pilot/): where teams ask Varley about their inbox and approve its actions
- [Agents](https://www.dragapp.com/agents/): Varley resolving conversations on its own and acting in connected tools, included in Pro
- [Intelligence](https://www.dragapp.com/intelligence/): what Varley knows (email, help center, docs, files, websites) and the tools it acts in (Stripe, Zendesk, Slack, HubSpot and more)
- [Assists](https://www.dragapp.com/assists/): Varley in every email: tagging, summaries, drafts and sentiment before anyone asks
- [MCP documentation](https://www.dragapp.com/docs/mcp/): Drag's MCP server reference: the hosted connector URL and secure connect flow, installing from ChatGPT's Plugin Directory, the local config-file route, and all 47 tools across 12 categories
- [Help center](https://www.dragapp.com/help-center/): branded knowledge base on your own domain with AI search, imported from Zendesk, Hiver, Front, Help Scout or Freshdesk; the same articles ground the AI drafts the team sends from Gmail

## Start here (core guides)

- [What is a shared inbox?](https://www.dragapp.com/blog/what-is-a-shared-inbox/): the definitional guide: what a shared inbox is and how it differs from group inboxes, delegation, and forwarding
- [Best shared inbox software (2026)](https://www.dragapp.com/blog/shared-inbox-guide/): the head-to-head comparison of 11 shared inbox tools, pricing verified
- [Gmail shared inbox: 5 ways to set one up](https://www.dragapp.com/blog/gmail-shared-inbox/): every setup method including Google's new 2026 native shared inbox
- [Google Groups Collaborative Inbox: where it breaks](https://www.dragapp.com/blog/google-groups-collaborative-inbox/): what the free Google Groups feature does, the five ways it breaks, and what to use instead
- [Google Groups alternatives](https://www.dragapp.com/google-groups-alternative/): tools that replace a Google Groups inbox for team email, compared
- [Google Workspace shared mailbox](https://www.dragapp.com/blog/google-workspace-shared-mailbox/): the four ways to run a shared mailbox in Workspace, ranked, including the native 2026 option
- [Team shared inbox: how teams run one](https://www.dragapp.com/blog/team-shared-inbox/): the operating manual: ownership models, the five workflows of a healthy team inbox, team-size fit, and the AI-era shift
- [Best help desk software (2026)](https://www.dragapp.com/blog/best-help-desk-software/): 8 help desk tools compared at their computed real cost
- [Email management best practices](https://www.dragapp.com/blog/email-management-best-practices/): 25 practices in four levels, from personal habits to an AI-operated inbox

## Pricing, with receipts

- [Five years of support tool pricing history](https://www.dragapp.com/blog/support-tool-pricing-history/): archived pricing for the major support tools, year by year, with source links: how seat prices moved and where the real bill hides
- [Shared inbox statistics (2026)](https://www.dragapp.com/blog/shared-inbox-statistics/): the category statistics page: median entry price up 55% in five years, which tools raised prices, and the per-seat vs per-resolution AI split, every figure receipted
- [What a shared inbox really costs](https://www.dragapp.com/blog/shared-inbox-pricing/): the four pricing models and worked cost scenarios across 17 tools
- [Intercom pricing breakdown](https://www.dragapp.com/blog/intercom-pricing/): the three-layer bill computed with receipts
- [Zendesk pricing breakdown](https://www.dragapp.com/blog/zendesk-pricing/): plans, the AI-rate hedge, and the computed real cost
- [Missive pricing breakdown](https://www.dragapp.com/blog/missive-pricing/): plans and five-year history, including the de-listed free plan
- [Gmelius pricing breakdown](https://www.dragapp.com/blog/gmelius-pricing/): plans and five-year churn history
- [Hiver pricing breakdown](https://www.dragapp.com/blog/hiver-pricing/): Growth, Pro, and Elite tiers verified, with where AI lands in each
- [Front pricing breakdown](https://www.dragapp.com/blog/front-pricing/): verified tiers and the pricing-history receipts table

## Tools

- [Shared inbox cost calculator](https://www.dragapp.com/shared-inbox-cost-calculator/): interactive comparison of 21 support tools by real computed price at your team size and AI volume; every pricing function verified against vendor pages with dates shown

## AI and MCP for customer support

- [AI shared inbox](https://www.dragapp.com/blog/ai-shared-inbox/): the category decision page: the three types of tool, what the AI actually does, and sourced pricing across seat, tier, and metered models
- [Why every support tool will need an MCP server](https://www.dragapp.com/blog/why-support-tools-need-mcp-servers/): the thesis piece, with a verified 12-vendor MCP map
- [The MCP-native support stack](https://www.dragapp.com/blog/mcp-native-support-stack/): the five-layer architecture for building customer support around AI, with a costed worked example
- [MCP for customer support](https://www.dragapp.com/blog/mcp-for-customer-support/): what the Model Context Protocol changes for support teams
- [MCP vs API](https://www.dragapp.com/blog/mcp-vs-api/): how AI agents connect to a helpdesk, and when each interface wins
- [Connect Gmail to Claude](https://www.dragapp.com/blog/connect-gmail-to-claude/): the safe setup for Claude's built-in Gmail connection: what it can and cannot do, the two settings to check first, and the first prompts to try
- [Connect multiple Gmail accounts to Claude](https://www.dragapp.com/blog/connect-multiple-gmail-accounts-to-claude/): the honest routes for a personal-plus-work setup, and what teams should do instead
- [Connect Gmail to Cursor](https://www.dragapp.com/blog/connect-gmail-to-cursor/): the MCP setup for email in the code editor, with worked prompt-and-reply examples and the troubleshooting other guides skip
- [Connect Gmail to ChatGPT](https://www.dragapp.com/blog/connect-gmail-to-chatgpt/): all three routes compared, with OpenAI's own data-controls facts on training and deletion, worked examples, and troubleshooting
- [What is agentic customer support?](https://www.dragapp.com/blog/what-is-agentic-customer-support/): the definitional guide to support run by AI agents with human oversight
- [Agentic CRM](https://www.dragapp.com/blog/agentic-crm/): the definitional guide for small and medium teams, with the walled-vs-open split and verified 2026 pricing for both
- [The best MCP-native support platforms](https://www.dragapp.com/blog/mcp-native-support-platforms/): the tools an AI assistant can actually operate, compared
- [Best AI help desk software (2026)](https://www.dragapp.com/blog/best-ai-help-desk-software/): AI-era help desks compared with verified pricing
- [Gmail MCP servers](https://www.dragapp.com/blog/gmail-mcp-server/): the Gmail MCP landscape: official preview, community servers, and the governed path
- [Connect a shared inbox to Claude via MCP](https://www.dragapp.com/blog/connect-shared-inbox-to-claude-mcp/): the two-minute connector setup (paste one URL, enter your key once) plus the config-file route, with a starter prompt library
- [Connect a shared inbox to ChatGPT via MCP](https://www.dragapp.com/blog/connect-shared-inbox-to-chatgpt-mcp/): installing Drag from ChatGPT's Plugin Directory (no Developer mode), the approvals to expect, and what to ask first
- [Run customer support inside Claude or ChatGPT](https://www.dragapp.com/blog/run-customer-support-inside-claude-chatgpt/): working the queue from an AI client
- [Manage a shared inbox from Claude, ChatGPT, or any AI tool](https://www.dragapp.com/blog/manage-shared-inbox-from-claude-chatgpt-ai/): what an assistant can do on a team inbox today via MCP, with the tool-by-tool support answer
- [Sierra vs Decagon vs Fin vs Ada](https://www.dragapp.com/blog/ai-support-agents-compared/): the honest comparison of the four enterprise AI agents, including the pricing two of them do not publish
- [AI resolution rates: claims vs production (2026)](https://www.dragapp.com/blog/ai-support-agent-resolution-rates/): the claims audit: what Fin, Sierra, Decagon, and Ada each count as resolved, what production shows, and the four-step test that gets your own number
- [Best AI agents for customer support](https://www.dragapp.com/blog/best-ai-agents-for-customer-support/): nine agents mapped by segment, from per-conversation startups to enterprise contracts
- [Best AI assistants for shared inboxes](https://www.dragapp.com/blog/best-ai-assistants-for-shared-inbox/): the ranked four with published criteria, verified pricing by billing shape, and the honest line between assistants and autonomous agents
- [Best Fin AI alternatives](https://www.dragapp.com/blog/fin-ai-alternatives/): 10 AI support agents compared, from $0.05 per conversation to enterprise

## Choosing support software (comparisons)

- [DragApp alternatives](https://www.dragapp.com/blog/drag-app-alternatives/): our honest first-party guide to Drag's own alternatives
- [Hiver alternative](https://www.dragapp.com/hiver-alternative/): Drag vs Hiver with verified pricing math
- [Front alternative](https://www.dragapp.com/front-alternative/): AI included in the seat vs seat tiers plus paid AI add-ons
- [Gmelius alternative](https://www.dragapp.com/gmelius-alternative/): Drag vs Gmelius, feature for feature, with verified pricing
- [Missive alternative](https://www.dragapp.com/missive-alternative/): Gmail-native vs separate-app collaboration, priced
- [Zendesk alternative](https://www.dragapp.com/zendesk-alternative/): Drag vs Zendesk with verified pricing math
- [Intercom (Fin) alternative](https://www.dragapp.com/intercom-alternative/): AI included in the seat vs $0.99 per Fin outcome
- [Freshdesk alternative](https://www.dragapp.com/freshdesk-alternative/): AI included, with top-up credits that never expire, vs expiring session packs
- [Help Scout alternative](https://www.dragapp.com/help-scout-alternative/): Gmail-native vs per-resolution AI
- [Crisp alternative](https://www.dragapp.com/crisp-alternative/): email-first per-seat vs chat-first per-workspace

## Support

- [Developer documentation](https://www.dragapp.com/docs/): REST API and integration reference for building on Drag

## Optional

- [Drag em português (Brasil)](https://www.dragapp.com/pt-br/llms.txt): the same index for the Brazilian Portuguese site
- [Drag en español](https://www.dragapp.com/es/llms.txt): the same index for the Spanish site
- [Drag en français](https://www.dragapp.com/fr/llms.txt): the same index for the French site
- [Drag auf Deutsch](https://www.dragapp.com/de/llms.txt): the same index for the German site
- [Drag in italiano](https://www.dragapp.com/it-it/llms.txt): the same index for the Italian site
- [Drag po polsku](https://www.dragapp.com/pl/llms.txt): the same index for the Polish site
- [Dragの日本語版](https://www.dragapp.com/ja/llms.txt): the same index for the Japanese site

Full page index: https://www.dragapp.com/sitemap.xml