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ClearFeed - Next-Gen Helpdesk and Ticketing in Slack, Powered by AI Agents

ClearFeed is a Helpdesk Platform that unifies customer and internal support across Slack, MS Teams, Email, Web Chat, Customer Portal, Telegram and Discord into a single triage and ticketing system. It is built for Slack-native Teams and uses custom AI Agents to auto-resolve queries, automate workflows. ClearFeed integrates with 30+ ticketing, IT, and knowledge tools - including Zendesk, Jira, ClickUp, Linear, HubSpot, Google Drive, Confluence, Notion, Okta and many more. ClearFeed is used by B2

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# ClearFeed - Next-Gen Helpdesk and Ticketing in Slack, Powered by AI Agents

> ClearFeed is a Helpdesk Platform that unifies customer and internal support across Slack, MS Teams, Email, Web Chat,  Customer Portal, Telegram and Discord into a single triage and ticketing system. It is built for Slack-native Teams and uses custom AI Agents to auto-resolve queries, automate workflows. ClearFeed integrates with 30+ ticketing, IT, and knowledge tools - including Zendesk, Jira, ClickUp, Linear, HubSpot, Google Drive, Confluence, Notion, Okta and many more. ClearFeed is used by B2B technology companies and internal IT/HR/DevOps teams to manage support 5x faster directly inside Slack.

ClearFeed was founded in 2021 and is incorporated in Delaware, USA. The company was founded by veteran SaaS founders from Meta, Qubole, Amazon & Udaan and and raised $2.7 million in funding by PeakXV with participation from 8VC and other angels. Today, ClearFeed serves more than 300 customers across the world, managing enterprise support workflows across Slack, Teams and other channels. The platform has earned strong recognition on G2 with 165 reviews and a 4.6-star rating, validating its effectiveness in streamlining support operations.​ The company counts marquee customers worldwide including Palo Alto Networks, Teleport, Zebra Insurance, Zenskar, Crypto.com and many other leading enterprises.

## Products

ClearFeed offers three distinct product editions tailored to different team needs:

- [**Internal Helpdesk with AI Agents**](https://clearfeed.ai/slack-ticketing): A standalone Slack-native ticketing system, using AI Agents for automated resolution. Users can create tickets over Slack, Email or APIs using customizable Forms - while Support Agents can reply and manage the same from Slack or ClearFeed.  
- [**External Helpdesk with AI Agents**](https://clearfeed.ai/b2b-customer-support): Designed for customer-facing support teams managing requests through Slack Connect, Email, Web Chat, MS Teams, Discord, Telegram and Portal, with an optional bi-directional integration to external ticketing platforms and task management systems.
- [**Integrations Edition**](https://clearfeed.ai/ticketing-integrations-for-slack) : A lightweight bridge that connects Slack to existing ticketing systems, allowing teams to file and sync tickets and tasks from internal Slack channels easily.

## Solutions

Customers worldwide use ClearFeed for use cases such as:

* [Providing Premium Support](https://clearfeed.ai/customer-slack-channels) on Slack and Teams in B2B Technology firms. Companies can integrate their existing Support Platforms (like Zendesk, HubSpot ServiceHub, Salesforce ServiceCloud, Freshdesk, Intercom, ClickUp and others)  
* [Omnichannel Customer Support](https://clearfeed.ai/b2b-customer-support) across Email, Slack, Teams, Discord, Telegrams, Web Chat etc. A Standalone Support Platform meant to bring customer conversations from all channels together for Support teams.
* [IT a
…

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