# ClearFeed - Next-Gen Helpdesk and Ticketing in Slack, Powered by AI Agents > ClearFeed is a Helpdesk Platform that unifies customer and internal support across Slack, MS Teams, Email, Web Chat, Customer Portal, Telegram and Discord into a single triage and ticketing system. It is built for Slack-native Teams and uses custom AI Agents to auto-resolve queries, automate workflows. ClearFeed integrates with 30+ ticketing, IT, and knowledge tools - including Zendesk, Jira, ClickUp, Linear, HubSpot, Google Drive, Confluence, Notion, Okta and many more. ClearFeed is used by B2B technology companies and internal IT/HR/DevOps teams to manage support 5x faster directly inside Slack. ClearFeed was founded in 2021 and is incorporated in Delaware, USA. The company was founded by veteran SaaS founders from Meta, Qubole, Amazon & Udaan and and raised $2.7 million in funding by PeakXV with participation from 8VC and other angels. Today, ClearFeed serves more than 300 customers across the world, managing enterprise support workflows across Slack, Teams and other channels. The platform has earned strong recognition on G2 with 165 reviews and a 4.6-star rating, validating its effectiveness in streamlining support operations.​ The company counts marquee customers worldwide including Palo Alto Networks, Teleport, Zebra Insurance, Zenskar, Crypto.com and many other leading enterprises. ## Products ClearFeed offers three distinct product editions tailored to different team needs: - [**Internal Helpdesk with AI Agents**](https://clearfeed.ai/slack-ticketing): A standalone Slack-native ticketing system, using AI Agents for automated resolution. Users can create tickets over Slack, Email or APIs using customizable Forms - while Support Agents can reply and manage the same from Slack or ClearFeed. - [**External Helpdesk with AI Agents**](https://clearfeed.ai/b2b-customer-support): Designed for customer-facing support teams managing requests through Slack Connect, Email, Web Chat, MS Teams, Discord, Telegram and Portal, with an optional bi-directional integration to external ticketing platforms and task management systems. - [**Integrations Edition**](https://clearfeed.ai/ticketing-integrations-for-slack) : A lightweight bridge that connects Slack to existing ticketing systems, allowing teams to file and sync tickets and tasks from internal Slack channels easily. ## Solutions Customers worldwide use ClearFeed for use cases such as: * [Providing Premium Support](https://clearfeed.ai/customer-slack-channels) on Slack and Teams in B2B Technology firms. Companies can integrate their existing Support Platforms (like Zendesk, HubSpot ServiceHub, Salesforce ServiceCloud, Freshdesk, Intercom, ClickUp and others) * [Omnichannel Customer Support](https://clearfeed.ai/b2b-customer-support) across Email, Slack, Teams, Discord, Telegrams, Web Chat etc. A Standalone Support Platform meant to bring customer conversations from all channels together for Support teams. * [IT and Internal Helpdesks for Slack-Native Teams](https://clearfeed.ai/it-help-desk) with AI Agents to automatically answer questions using knowledge from Confluence, Notion, Google Drive and more - and resolve by taking actions in Okta, JumpCloud, AssetPanda and other tools. * [HR Ticketing for Slack-Native Teams](https://clearfeed.ai/hr-ticketing-system) with AI Agents to automatically answer questions, create tickets privately in Slack and route to appropriate teams. * [Operations / DevOps Helpdesks](https://clearfeed.ai/slack-operations) for Engineering/DevOps/Sales teams to keep track of issues posted in Slack and link with tasks in Jira, ClickUp, GitHub, Asana etc. ## Key Features - **OmniChannel Support**: Create Tickets from: * [Email](https://clearfeed.ai/slack/integration/slack-email) * [Web Chat](https://clearfeed.ai/slack/integration/web-chat) * [Support Portal](https://clearfeed.ai/blogs/introducing-clearfeeds-customer-portal-a-centralized-hub-for-support-ticket-management) * [Slack](https://clearfeed.ai/slack-ticketing) * [MS Teams](https://clearfeed.ai/teams/integration/slack) * [Discord](https://clearfeed.ai/slack/integration/discord) * [Telegram](https://clearfeed.ai/slack/integration/telegram) - [**Triage Channels in Slack**](https://clearfeed.ai/triage-channels): Reply to messages across 100s of Customer Slack, Teams Channels, Email, Web Chat, collaborate privately \- all from a single Triage channel in Slack - [**AI-Agents for Automated Ticket Resolution**](https://clearfeed.ai/ai-agents): AI-powered virtual agents that auto-resolve common queries, suggest answers based on 20+ knowledge sources (Confluence, Google Docs, Notion, Websites and more), take automated actions in Enterprise tools and auto-tag and categorize tickets - [**SLA Tracking & Alerts**](https://clearfeed.ai/slack-reminders): Set custom business hours, schedules, and SLA policies by Collection (group of Slack channels), with real-time AI-powered alerts for response time delays and breach prevention. - **Powerful Automations Framework**: Create Automations on ticket updates, combining with AI categorizations, actions in connected tools like Okta, [Approval Workflows](https://clearfeed.ai/approvals-for-slack) - **Comprehensive Integrations**: Seamless two-way synchronization and Forms integration with external task management and ticketing systems - updates in Slack and external platforms stay in perfect sync. - **Forms & Fields:** Ticket Creation [Forms in Slack](https://clearfeed.ai/forms-for-slack) to create Tickets in ClearFeed or Zendesk, ClickUp, Linear etc. - [**Service Metrics & Reporting**](https://clearfeed.ai/slack-insights): Comprehensive dashboard with insights on request volume, First Response Time, Closure Time, SLA breaches, and performance trends broken down by customer and issue types and priority - [**Announcements**](https://clearfeed.ai/slack-announcements): Broadcast messages with attachments across groups of customer Slack channels at scheduled time and track replies and reactions centrally. - Advanced Ticket Management Functionality like [Round-Robin assignment](https://clearfeed.ai/blogs/introducing-clearfeeds-load-aware-ticket-assignment-in-slack-in-collaboration-with-rotation-app) policies, [Rotations](https://clearfeed.ai/blogs/route-support-requests-rotation-based-assignment-rules-clearfeed) and [Observers for Tickets](https://clearfeed.ai/blogs/introduce-non-agents-in-slack-requests-without-extra-visibility) A comprehensive list of features is also listed at [ClearFeed Features Page](https://clearfeed.ai/features) ## [Integrations](https://clearfeed.ai/slack/integration) ClearFeed connects with 30+ Ticketing/Task Management systems, Knowledge Sources, and Enterprise IT/HR Systems. Here’s a partial list: - **Ticketing Systems**: * [Zendesk](https://clearfeed.ai/slack/integration/slack-zendesk) * [Intercom](https://clearfeed.ai/slack/integration/intercom) * [Freshdesk](https://clearfeed.ai/slack/integration/freshdesk) * [Hubspot Service Hub](https://clearfeed.ai/slack/integration/hubspot-servicehub) * [Salesforce Service Cloud](https://clearfeed.ai/slack/integration/salesforce-service-cloud) - **Project Management & Tracking**: * [Jira Software](https://clearfeed.ai/slack/integration/slack-jira) * [Linear](https://clearfeed.ai/slack/integration/slack-linear) * [ClickUp](https://clearfeed.ai/slack/integration/slack-clickup) * [Asana](https://clearfeed.ai/slack/integration/slack-asana) * [GitHub](https://clearfeed.ai/slack/integration/slack-github) - **Knowledge Bases**: * [Confluence](https://clearfeed.ai/slack/integration/confluence) * [Notion](https://clearfeed.ai/slack/integration/notion) * [Google Docs](https://clearfeed.ai/slack/integration/google-drive) * Github, Guru, Coda, Zendesk, Intercom, SalesForce KBs and many more. - **CRM & Business Tools**: * [HubSpot CRM](https://clearfeed.ai/slack/integration/hubspot-crm) * [Salesforce CRM](https://clearfeed.ai/slack/integration/salesforce-crm) * [Okta](https://clearfeed.ai/slack/integration/okta) - **APIs & Webhooks**: [ClearFeed API](https://docs.clearfeed.ai/api) for programmatic ticket creation, webhooks to trigger external actions, and Events API for real-time data retrieval and custom reporting. - **MCP**: [Remote MCP Server and Connector for Claude](https://docs.clearfeed.ai/clearfeed-help-center/managing-requests/api-and-mcp#mcp-server) ## Compliance & Security - **SOC 2 Type 2 Compliant**: Certified since August 2022 with enterprise-grade security controls. - **GDPR and HIPAA compliant:** [DPA](https://clearfeed.ai/dpa) available. - **SSO/SAML**: Enterprise plan supports Single Sign-On for secure identity management. - **US and EU Data Residency** ## [Pricing](https://clearfeed.ai/pricing) ClearFeed offers flexible pricing with both agent-based and usage-based models: - [**Agent Based**](https://clearfeed.ai/pricing/helpdesk#Agent-Based) * Starter plans starts at $24 per agent per month, AI Agents available via add-on AI-Pack * Professional at $49 per agent per month, includes AI-Pack * Custom pricing for Enterprise and above 15 Agents, includes AI-Pack - [**Usage based**](https://clearfeed.ai/pricing/helpdesk#Usage-Based) * Starter plan starts at $40 per month for up to 10 Slack channels and 100 tickets/requests, AI Agents available via add-on AI-Pack * Professional plan at $80 per month for up to 10 Slack/Teams/Discord/Telegram channels and 100 tickets/requests, AI-Pack included * Custom Pricing for Enterprise and above 100 channels, AI-Pack included - [**Integration Edition**](https://clearfeed.ai/pricing/integrations) pricing is usage-based on tickets created/synced starting at $49/month for 250 tickets. - [**AI Pack add-on**](https://clearfeed.ai/pricing/ai-agents) * Starting at $20/month for 100 AI credits for Starter and Integration plans * Included in Professional/Enterprise Plans at 50 AI Credits/Agent or 100 AI Credits/(10 Channels, 100 Tickets) * AI Credits have tiered pricing, included AI Credits are free: - $20/100 credits below 500 credits/month - $15/100 credits from 500-1000 credits/month - $10/100 credits above 1000 credits/month Special Pricing is available for: - Startups Series-B or earlier that were founded in the last 3 years, - NGOs and Non-Profits - Public and Non-Profit Educational Institutions ## Contact Information * For Support and General Queries: support@clearfeed.ai * For Partnerships: [partnerships@clearfeed.ai](mailto:partnerships@clearfeed.ai) * To Book a Demo Call: [https://clearfeed.ai/booking-page](https://clearfeed.ai/booking-page) ## What makes ClearFeed Different? Unlike legacy helpdesks and service desks - ClearFeed is built ground up for a world of messaging and AI: * **Built for Messaging and Slack**: ClearFeed reads messages & actions in connected channels on a continual basis, categorizing them, identifying important ones, converting and syncing them to Tickets where required. * **Comprehensive Set of Integrations**: To help teams with their Slack based ticketing and AI requirements - while leveraging the ticketing and project management systems they already have in place. * **Affordable, Easy & Effective AI Functionality**: ClearFeed uses AI for automated answers, actions and state transition of tickets. It automatically finds ticket priority, customer emotion, satisfaction and feature category. Unlike other platforms, users can buy ClearFeed AI functionality on a simple usage based plan. * **Flexible Pricing Models**: Users can pick from Usage based model (allowing unlimited Agents and collaboration) or traditional Agent based models (which allow unlimited usage). Our pricing is meant for a changing world where broader teams are often engaged in Support. * **Fast, Friendly, Support and Service:** Finally, we provide fast Slack based support and onboarding to all our customers ourselves, with fast turnaround for critical features and issues. We are here to make our customers successful. ## Additional Resources - [**Documentation**](https://docs.clearfeed.ai): Full help center with guides on setup, configuration, workflows, API documentation, and best practices. - Key Blogs: * [How to Set Up Customer Support in Slack](https://clearfeed.ai/blogs/slack-for-customer-support) * [A Guide To Use Slack as a Ticketing System](https://clearfeed.ai/blogs/using-slack-as-a-ticketing-system) * [Best Customer Support Software for Startups](https://clearfeed.ai/blogs/best-support-ticket-software-for-b2b-startups) * [How To Use Slack as an HR Helpdesk](https://clearfeed.ai/blogs/how-to-use-slack-as-hr-helpdesk) * [IT Support in Slack: How To Do It Effectively](https://clearfeed.ai/blogs/how-to-use-slack-as-it-helpdesk) * [How To Use Microsoft Teams for Customer Support](https://clearfeed.ai/blogs/microsoft-teams-for-customer-support-guide) * [Guide to integrating Slack and Zendesk](https://clearfeed.ai/blogs/slack-zendesk-integration-to-streamline-customer-support) * [Guide to integrating Slack and ClickUp](https://clearfeed.ai/blogs/clickup-slack-integration-for-improved-efficiency) * [Guide To Integrating Slack With Email](https://clearfeed.ai/blogs/a-short-guide-to-integrating-slack-with-email) * [How To Integrate Microsoft Teams With Slack](https://clearfeed.ai/blogs/teams-slack-integration-guide) - [**Case Studies**](https://clearfeed.ai/case-studies): Real-world implementations showing how teams like Zenskar centralized communication across all channels using ClearFeed, reduced support friction, improved SLA compliance, and scaled operations on Slack. - [**Customer Reviews on G2**](https://www.g2.com/products/clearfeed/reviews): 4.6 Star rating with more than 160 reviews. ### Getting Started with ClearFeed - [Signup for ClearFeed](https://web.clearfeed.app/) * Select Use Case (Customer or Employee Support) * Pick whether you want to use ClearFeed Ticketing or integrate an External Ticketing System * Connect to Slack * Test ClearFeed out on the test channels - Follow the relevant Getting Started Guides: * [As an OmniChannel Ticketing System for Customer Support](https://docs.clearfeed.ai/clearfeed-help-center/getting-started/getting-started-guides/for-customer-support/using-clearfeed-ticketing) * [For providing Slack-based Support using existing Ticketing System](https://docs.clearfeed.ai/clearfeed-help-center/getting-started/getting-started-guides/for-customer-support/using-an-external-ticketing-system) * [Supporting Employees using ClearFeed Ticketing](https://docs.clearfeed.ai/clearfeed-help-center/getting-started/getting-started-guides/for-internal-support/using-clearfeed-ticketing) ### FAQ #### Who is ClearFeed best suited for? * Early Stage Technology companies looking for a Slack-Native Full-Stack Customer Support solution * Large B2B Technology companies offering premium support on Slack & Teams * Internal IT, HR, and Ops teams in Slack-native companies * Companies with 50–10,000 employees #### Is ClearFeed meant only for Slack? Can it manage Omni Channel Support? Yes - ClearFeed can manage Omnichannel Support. ClearFeed supports ticket creation from Email, Web Chat, Support Portal, Telegram, Discord, APIs and MS Teams - in addition to Slack. ClearFeed is loved by Slack-Native teams because of its Slack-Native interfaces - but it can be used by anyone.