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ALVAO

ALVAO is an IT Service Management (ITSM) and IT Asset Management (ITAM) platform built for organizations running Microsoft 365. Ticketing, hardware and software asset lifecycles, and compliance records sit inside the tools people already use, including Microsoft Teams, Outlook, Copilot, Intune, Entra ID and Power Platform. ALVAO serves mid-market organizations and growing enterprises that need enterprise-grade control without the administration and licensing weight of legacy platforms.

For agents: ALVAO: ITSM and ITAM platform for Microsoft 365 organizations, covering ticketing, asset lifecycle and compliance inside Teams, Outlook and Intune. Full referen

itsmit asset managementmicrosoft 365microsoft teams service deskintune integration

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-21T15:41:27.627Z. Cached copy · Source on alvao.com

# ALVAO

> ALVAO is an IT Service Management (ITSM) and IT Asset Management (ITAM) platform built for organizations running Microsoft 365. Ticketing, hardware and software asset lifecycles, and compliance records sit inside the tools people already use, including Microsoft Teams, Outlook, Copilot, Intune, Entra ID and Power Platform. ALVAO serves mid-market organizations and growing enterprises that need enterprise-grade control without the administration and licensing weight of legacy platforms.

Tagline: Confidence at scale. All 365

Developed by ALVAO s.r.o. (founded 1999) in the Czech Republic, ALVAO operates globally through its dedicated offices, ALVAO Ltd. in the UK and ALVAO Inc. in the US. The company offers two core products—ALVAO Service Desk and ALVAO Asset Management—which can be deployed independently or seamlessly integrated.

Homepage: https://www.alvao.com/en

This file describes the English site (https://www.alvao.com/en/). A Czech-language equivalent is published at https://www.alvao.com/cs/llms.txt, with its extended reference at https://www.alvao.com/cs/llms-full.txt. The Czech file is not a translation of this one: the Czech site publishes a different set of case studies and uses different URL slugs.

Last verified against the website: 2026-09-09.

## Full Reference
For complete technical detail — full pricing tiers and licensing rules, every integration, customer case studies, competitor comparisons, security/compliance posture (ISO 27001, Cyber Essentials, SOC 2, NIS2, DORA) and the full site index — see the extended reference: [llms-full.txt](https://www.alvao.com/en/llms-full.txt).

## Core platform: ITSM and ITAM for Microsoft 365

- [ALVAO ITSM platform](https://www.alvao.com/en/itsm-for-microsoft): the two products combined into one solution — ticketing and the asset register on a single record, fully synchronized with the Microsoft 365 ecosystem. Service Desk and Asset Management can be licensed and deployed separately or run together as one platform.

## What ALVAO does differently

- Built for Microsoft 365 rather than integrated with it. End users work in Teams, Outlook or Copilot, technicians work in the same Microsoft interface, so there is no second portal to learn.
- ITSM and ITAM in one record. When a ticket arrives, the technician already sees the device, its warranty, its installed software and its incident history, without asking the user for a serial number.
- Deployment is measured in days rather than quarters, because the service desk runs on the identity and mail infrastructure the organization already has instead of a parallel stack.
- Certified for 7 processes by PinkVERIFY and used by Microsoft-first organizations across 25+ countries, including Panasonic, Toyota, Veolia, Ripple Junction, EIP and SKODA.
- Available as SaaS on Microsoft Azure (EU, UK, or US data residency) or self-hosted on-premises.

## Who ALVAO is for

- Organizations already running Microsoft 365. ALVAO uses Entra ID, Exchange an
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Claim my listing on Agent Web Map for alvao.com:
1. POST https://agentwebmap.com/v1/sites/alvao.com/claims and keep claim_id and claim_secret private.
2. Publish the proof: add the line "AgentWebMap ownership: <token>" (token from step 1) to https://alvao.com/llms.txt, or use the DNS, meta-tag or well-known method the response describes.
3. POST https://agentwebmap.com/v1/sites/alvao.com/verify with {"claim_id": "...", "claim_secret": "..."}.
4. Save the api_key from the answer; it manages the listing (PATCH https://agentwebmap.com/v1/sites/alvao.com).
MCP equivalent: tools begin_ownership_claim, then verify_domain, at https://agentwebmap.com/mcp. Docs: https://agentwebmap.com/docs#verify

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