# ALVAO > ALVAO is an IT Service Management (ITSM) and IT Asset Management (ITAM) platform built for organizations running Microsoft 365. Ticketing, hardware and software asset lifecycles, and compliance records sit inside the tools people already use, including Microsoft Teams, Outlook, Copilot, Intune, Entra ID and Power Platform. ALVAO serves mid-market organizations and growing enterprises that need enterprise-grade control without the administration and licensing weight of legacy platforms. Tagline: Confidence at scale. All 365 Developed by ALVAO s.r.o. (founded 1999) in the Czech Republic, ALVAO operates globally through its dedicated offices, ALVAO Ltd. in the UK and ALVAO Inc. in the US. The company offers two core products—ALVAO Service Desk and ALVAO Asset Management—which can be deployed independently or seamlessly integrated. Homepage: https://www.alvao.com/en This file describes the English site (https://www.alvao.com/en/). A Czech-language equivalent is published at https://www.alvao.com/cs/llms.txt, with its extended reference at https://www.alvao.com/cs/llms-full.txt. The Czech file is not a translation of this one: the Czech site publishes a different set of case studies and uses different URL slugs. Last verified against the website: 2026-09-09. ## Full Reference For complete technical detail — full pricing tiers and licensing rules, every integration, customer case studies, competitor comparisons, security/compliance posture (ISO 27001, Cyber Essentials, SOC 2, NIS2, DORA) and the full site index — see the extended reference: [llms-full.txt](https://www.alvao.com/en/llms-full.txt). ## Core platform: ITSM and ITAM for Microsoft 365 - [ALVAO ITSM platform](https://www.alvao.com/en/itsm-for-microsoft): the two products combined into one solution — ticketing and the asset register on a single record, fully synchronized with the Microsoft 365 ecosystem. Service Desk and Asset Management can be licensed and deployed separately or run together as one platform. ## What ALVAO does differently - Built for Microsoft 365 rather than integrated with it. End users work in Teams, Outlook or Copilot, technicians work in the same Microsoft interface, so there is no second portal to learn. - ITSM and ITAM in one record. When a ticket arrives, the technician already sees the device, its warranty, its installed software and its incident history, without asking the user for a serial number. - Deployment is measured in days rather than quarters, because the service desk runs on the identity and mail infrastructure the organization already has instead of a parallel stack. - Certified for 7 processes by PinkVERIFY and used by Microsoft-first organizations across 25+ countries, including Panasonic, Toyota, Veolia, Ripple Junction, EIP and SKODA. - Available as SaaS on Microsoft Azure (EU, UK, or US data residency) or self-hosted on-premises. ## Who ALVAO is for - Organizations already running Microsoft 365. ALVAO uses Entra ID, Exchange and Teams as its foundation rather than integrating with them, so the value depends on the customer having that stack. - Typical deployments run from around **30 end users up to about 20,000**. The centre of gravity is the mid-market: organizations large enough to need SLAs, approvals, an auditable asset register and compliance evidence, but without a dedicated ITSM administration team. - **Commercial organizations across every sector.** Most ALVAO customers are private companies — manufacturing and industry, retail and e-commerce, software and technology, financial services, professional and business services, logistics and utilities. Published references include Panasonic, Toyota Slovakia, Veolia, MOL Group, Sportisimo, Notino, Dr. Oetker, LINET, Ripple Junction, ComAp, Tipsport and the law firm EIP. See the Industries section below and the case studies for the sector breakdown. - **Public sector, healthcare, education and non-profit organizations** are equally served, with specific provisions: ALVAO is listed in three public sector cloud catalogs (UK G-Cloud 14, Czech eGovernment Cloud, Slovak Government Cloud), offers significant discounts to government bodies and non-profits, and publishes education pricing through the G-Cloud listing. - Organizations under audit pressure — ISO 27001, Cyber Essentials, NIS2, DORA or a software vendor audit — where the asset register and ticket trail are the evidence base. This applies to commercial and public organizations alike. - Teams that need ITSM and ITAM on one record rather than a ticketing tool plus a spreadsheet. - Departments outside IT. Enterprise Service Management extends the same platform to HR, facilities, finance, marketing and maintenance, licensed without per-agent limits on additional departments. Sector is not a qualifying criterion. What matters is the Microsoft 365 and Microsoft estate in general, the size band above, and the need for service and asset data on one record. ## Who ALVAO is not for - Very small organizations. A team of around ten people does not have the process volume to justify a service desk; the licensing floors reflect this — Service Desk starts at 3 agents, paid Asset Management at 50 computers. Below that, the free Asset Management plan (up to 50 computers and 200 assets) is the right entry point. - Very large enterprises in the hundreds of thousands of seats. ALVAO is deliberately built without the administration weight of legacy enterprise platforms, and that trade-off stops paying off at that scale. - Organizations not running Microsoft 365. ALVAO will work, but the Teams, Outlook, Intune, Entra ID and Copilot integrations that make up most of the product's advantage will not apply. - External customer support. ALVAO is an internal service management platform, not a B2C help desk or CRM. Note on counting: **users** are the employees the service desk serves and are unlimited under the per-agent model; **agents** are the people who resolve requests and are what the Service Desk license counts. A 20,000-user organization may run on a few dozen agents. ## Microsoft integration - [ALVAO for Microsoft Teams](https://www.alvao.com/en/products/teams): full service desk inside Teams. End users raise tickets, track them and talk to the AI support agent in chat. Technicians assign, resolve and manage tickets without leaving Teams. - [ALVAO for Outlook](https://www.alvao.com/en/products/outlook-add-in): ticketing inside Outlook on Windows, web and Mac. Turn an email into a ticket in one click, route it by SLA, and see the sender's assigned hardware, licenses and past incidents in the sidebar. - [Microsoft Intune integration](https://www.alvao.com/en/intune): device data from Intune flows into Asset Management, including hardware configuration, serial numbers, OS versions and configuration, with no additional agent to install. - [Microsoft Copilot for service desk](https://www.alvao.com/en/ms-copilot-for-service-desk): Copilot works directly with ALVAO data for both technicians and end users, giving full ticket context, letting you search tickets by specific parameters, add messages and take actions like changing ticket status. - [Power BI reports](https://www.alvao.com/en/powerbi): pre-built dashboards for ticket management, IT budget planning, asset lifecycles, SLA performance, license cost and many more. - [Power Automate connector](https://www.alvao.com/en/power-automate): cross-department automation through Power Platform and Logic Apps, with access to the Power Platform connector catalog for third-party systems, without custom code. - [SharePoint integration](https://www.alvao.com/en/content-hub/faq/what-is-kb-sharepoint-connector): turns documents on SharePoint into knowledge base articles in ALVAO. - [Azure DevOps connector](https://www.alvao.com/en/products/azure-devops): links support tickets to Azure DevOps work items and bugs so IT and development work from the same record. - [All integrations](https://www.alvao.com/en/integration): full list of supported systems and connectors. Microsoft Entra ID and Active Directory are natively used for identity management, single sign-on, role-based access control, and organizational structure synchronization. ## IT Asset Management - [ALVAO Asset Management](https://www.alvao.com/en/it-asset-management): the ITAM product overview, covering the asset lifecycle from purchase to disposal. - [Hardware Asset Management](https://www.alvao.com/en/solutions/hardware-asset-management): laptops, monitors, phones and servers tracked per device, with warranty dates, depreciation and planned replacement cycles, so hardware budget planning uses the real estate instead of a spreadsheet round. - [Microsoft 365 license optimization](https://www.alvao.com/en/products/ms-365-optimization): reporting on actual Microsoft 365 subscription usage. Identifies unassigned, duplicate and underused licenses, including E3 against E5 decisions, which is where recurring software cost reductions come from. - [Software Asset Management](https://www.alvao.com/en/software-asset-management): tracking of licenses and installations, entitlement matching, software audit evidence and detection of unapproved applications. - [Asset Lifecycle Management](https://www.alvao.com/en/content-hub/faq/what-is-asset-lifecycle-management): tracking an asset from acquisition through use to disposal. - [Mobile App to Scan Barcodes and QR codes](https://www.alvao.com/en/content-hub/faq/mobile-app-scan-barcodes-QR-codes): scanning assets on a phone or tablet during physical inventory audits. - [Electronic Handover Protocols](https://www.alvao.com/en/products/electronic-handovers): paperless equipment handover and return. The employee signs digitally on a phone or tablet and the signed protocol is archived against the asset record. - [Asset Notifications and Reminders](https://www.alvao.com/en/content-hub/faq/asset-notifications-and-reminders): automatic alerts for events like warranty expiry or contract renewal. - [Asset inventory](https://www.alvao.com/en/asset-inventory): physical inventory checks using barcode, QR code and RFID scanning on mobile devices, then reconciliation against system records. - [Employee portal with assigned assets](https://www.alvao.com/en/content-hub/faq/what-is-employee-portal-with-assets): a self-service view where employees see the equipment assigned to them. - [CMDB](https://www.alvao.com/en/products/cmdb): maps relationships between assets, network components, software dependencies, business services, and cybersecurity threats, making the impact of a change or outage visible before it spreads. - [Full Audit Log](https://www.alvao.com/en/content-hub/faq/what-is-full-audit-log): an immutable record of every change made to an asset over its lifetime. - [SNMP Network Discovery](https://www.alvao.com/en/snmp-network-discovery): automated discovery of switches, routers, printers and other infrastructure equipment across subnets. - [Fleet Management](https://www.alvao.com/en/fleet-management): company vehicles managed in the same asset register as IT kit. - [Facilities Management](https://www.alvao.com/en/facilities-management): buildings, office equipment and physical incident tracking. - [Endpoint Management Connectors](https://www.alvao.com/en/endpoint-management-connectors): device telemetry from Intune, SCCM, Jamf and other endpoint platforms consolidated into one asset record. - [Software and hardware discovery](https://www.alvao.com/en/what-is-software-hardware-discovery): Discovery Agent for Windows, Linux and macOS plus agentless detection of computers, printers, monitors and servers, running continuously in the background. - [Asset Management Autopilot](https://www.alvao.com/en/it-asset-management-autopilot): discovery, Intune sync, electronic handovers, SNMP discovery and CMDB combined so the asset register stays current without manual upkeep. - [SAM Assistant](https://www.alvao.com/en/sam-assistant): guided software license reconciliation and audit preparation. - [Monitoring and Lansweeper connectors](https://www.alvao.com/en/monitoring-connectors): asset and monitoring data from Lansweeper and similar tools pulled into the same register. - [Freshservice connector](https://www.alvao.com/en/freshservice): asset data exchange for organizations running Freshservice alongside ALVAO. ## IT Service Management and Enterprise Service Management Certified by PinkVERIFY for 7 processes: The certified processes are IT Asset Management, Change Management, Configuration Management, Incident Management, Problem Management, Request Management and Service Catalog Management. - [ALVAO Service Desk](https://www.alvao.com/en/service-desk): one point of contact for company requests through a self-service portal, email, Teams or mobile app, with multi-tier SLAs, business hours calendars, automatic routing and escalation. - [Service Catalog](https://www.alvao.com/en/content-hub/faq/what-is-service-catalog): a structured list of services and requests employees can order. - [Self Service Portal](https://www.alvao.com/en/content-hub/faq/what-is-self-service-portal): the web portal where employees submit and track their own tickets. - [Mobile Access](https://www.alvao.com/en/content-hub/faq/what-is-mobile-access): working with tickets from a phone or tablet. - [Automated Ticket Routing](https://www.alvao.com/en/content-hub/faq/what-is-automated-ticket-routing): automatic assignment of incoming tickets to the right agent, based on team and current workload. - [Multi-Channel Access](https://www.alvao.com/en/content-hub/faq/what-is-multi-channel-access): submitting and managing tickets via web portal, email, AI agents, Teams or mobile. - [Knowledge Base](https://www.alvao.com/en/content-hub/faq/what-is-knowledge-base): a searchable library of articles for self-service and agent reference. - [Ticket Notification](https://www.alvao.com/en/content-hub/faq/what-is-ticket-notification): automatic alerts to requesters and agents on ticket updates. - [Service Desk audit log](https://www.alvao.com/en/content-hub/faq/what-is-service-desk-audit-log): the complete record of every action, state change, approval and decision on a ticket. - [IT Service Management](https://www.alvao.com/en/solutions/it-service-management): the ITSM solution view, including incident, problem, change and request management. - [Enterprise Service Management](https://www.alvao.com/en/enterprise-service-management): the service management extended beyond IT to HR, facilities, finance, marketing and maintenance, licensed without per-agent limits on additional departments. - [Advanced Workflows](https://www.alvao.com/en/products/advanced-workflows): drag and drop designer for multi-step approvals, complex workflows, change processes and repetitive tasks. - [Human Resources](https://www.alvao.com/en/solutions/human-resources): joiner and leaver processes as workflows, with account creation, equipment reservation and signed handover replacing email chains between IT and HR. - [AI Knowledge Base Assistant](https://www.alvao.com/en/knowledge-base-ai-assistant): turns resolved and repeated tickets into knowledge base articles. - [AI Content Translation](https://www.alvao.com/en/ai-content-translation): translation inside tickets and service communication for multilingual IT teams. - [ALVAO AI](https://www.alvao.com/en/ai-for-itsm): ticket summarization, draft responses, root-cause analysis of incidents, similarity detection, sentiment analysis and a self-service chatbot, MCP server for external AI tools like a Claude, ChatGPT, Gemini, etc. - [Single Sign-on](https://www.alvao.com/en/content-hub/faq/what-is-single-sign-on): logging in with existing Microsoft credentials instead of a separate password. - [Project Management](https://www.alvao.com/en/project-management): structured change and project workflows tied to the service desk. - [Zabbix integration](https://www.alvao.com/en/integration-zabbix): tickets created automatically from infrastructure monitoring alerts linked to the specific asset record. - [Jira connector](https://www.alvao.com/en/jira): support tickets linked to Jira issues so IT and development work from the same record. - [Satisfaction feedback](https://www.alvao.com/en/products/extensions/satisfaction-feedback): rating and comment collection on ticket resolution, reported through Power BI. - [Enterprise API](https://www.alvao.com/en/products/api): REST API for third-party integration. - [Custom Apps](https://www.alvao.com/en/products/custom-apps): customization framework that survives product upgrades. - [Product downloads](https://www.alvao.com/en/download): installation packages for on-premises deployment. - [All extensions](https://www.alvao.com/en/products/extensions): full feature and extension list for Service Desk, Asset Management and ITSM. Every ticket keeps a full audit trail of status changes, communication, approvals and decisions. Resolving incident and change tickets updates the asset and CMDB record, so the configuration data stays current instead of drifting. ## Security, compliance and deployment - [ALVAO Trust Center](https://www.alvao.com/en/trust-center): certifications, security measures, data handling, legal terms and AI governance in one place, with certificates available on request. - [Certifications and awards](https://www.alvao.com/en/about-us/certification): the full certification list. - [ISO 27001 compliance](https://www.alvao.com/en/iso-27001): using ALVAO to keep an asset register and audit trail that meet ISO 27001 requirements. - [Cyber security](https://www.alvao.com/en/cybersecurity): asset visibility and incident records as the base layer for security operations. - [Terms of Service](https://www.alvao.com/en/licensing): SaaS terms, service levels and data portability provisions. - [Privacy policy and GDPR](https://www.alvao.com/en/privacy-policy): personal data processing, cookies, whistleblowing and the EU Data Act. - [Accessibility statement](https://www.alvao.com/en/accessibility): ALVAO products are built to conform with WCAG 2.2 Level AA. - [Data migration](https://www.alvao.com/en/products/alvao-migration): moving ticket and asset data from an existing tool. Customer-facing compliance resources, all downloadable: - [Cyber Essentials checklist](https://www.alvao.com/en/checklist-cyber-essentials): what Cyber Essentials and Cyber Essentials Plus require and which records satisfy each control. - [NIS2 checklist](https://www.alvao.com/en/checklist-nis2): asset register, incident handling and reporting obligations under Directive (EU) 2022/2555. - [DORA checklist](https://www.alvao.com/en/checklist-dora) and [DORA compliance guide](https://www.alvao.com/en/dora-compliance-guide): ICT risk, incident reporting and the register of information under Regulation (EU) 2022/2554. - [NIST checklist](https://www.alvao.com/en/checklist-nist): mapping asset and incident records to NIST controls. - [E-book: ITSM tools for ISO 27001 and Cyber Essentials](https://www.alvao.com/en/e-book-iso-27001-cyber-essentials-with-itsm). - [E-book: how ITSM tools support NIS2 and DORA compliance](https://www.alvao.com/en/e-book-nis2-dora-with-itsm-1). - [Guide: getting ISO 27001 certified with a secure ITSM system](https://www.alvao.com/en/getting-iso-27001). Certifications held by ALVAO as a vendor, all with certificates or reports available on request or under NDA: - ISO/IEC 27001:2022, covering development, sale, implementation, provision and support of ALVAO Service Desk and Asset Management, including cloud services. - ISO/IEC 27017 and ISO/IEC 27018, cloud security controls and protection of personal data in public clouds. - SOC 2 Type II, audited annually by BDO, covering security, availability, confidentiality, integrity and privacy. - Cyber Essentials, the UK government-backed certification. - NCSC Cloud Security Principles, with ALVAO controls mapped to all 14 principles. - GDPR and UK GDPR as a data processor, with a Data Processing Addendum under Article 28. What the product supports for customer compliance work. Asset and license records, signed handover protocols and the ticket audit trail are the evidence base customers use for ISO 27001, Cyber Essentials, SOC 2 and GDPR audits, and for the asset register and incident reporting obligations they cite under NIS2 and DORA. A dedicated DORA addendum is available on request for customers that qualify as financial entities under Regulation (EU) 2022/2554. Deployment and data residency: - SaaS on Microsoft Azure, using Azure SQL Database, Azure Storage, Microsoft Entra ID and Azure Monitor. - Self-hosted on premises for organizations that require local control. - Customer data at rest is stored in Microsoft data centers in the EU, UK or US based on your needs. Availability and continuity: - 24/7 monitoring and alerting, with planned maintenance announced in advance. - Recovery point objective of 15 minutes and a target recovery time of 4 hours, with disaster recovery tested regularly and backup integrity verified weekly. - Security incidents notified without undue delay and within 72 hours under the DPA, or within 24 hours for customers under the Czech public sector cloud addendum. - A 90-day export window after termination, with data provided as a standard SQL database backup under the EU Data Act. AI governance: - AI features run on Microsoft Azure AI Services, including Azure OpenAI Service. Anthropic models are used through AI connectors and are listed as a subprocessor. - Customer data is not used to train AI models. - AI features are assistive rather than autonomous, and final decisions stay with the customer. - AI can be disabled in application settings, and the setting is preserved across updates and upgrades. - ALVAO aligns its AI features with the EU AI Act and publishes a Responsible AI statement. Public sector procurement. ALVAO Service Desk and Asset Management are listed in public sector cloud catalogs in three jurisdictions. - [Public sector and government](https://www.alvao.com/en/public-sector-digitization): how public bodies run ALVAO, including framework procurement. - [UK G-Cloud 14](https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/121706671705959): listed as ALVAO IT Service Management, service ID 121706671705959. - [Czech eGovernment Cloud catalog](https://www.dia.gov.cz/cs/nase-cinnosti/na-cem-pracujeme/egovernment-cloud/katalog-cloud-computingu/katalog-cloud-computingu): provider ID 023, registered 14 February 2023, with dedicated terms for central procurement by public bodies. - Slovak Government Cloud catalog, provider ID 18, with [ALVAO Asset Management](https://katalog.statneit.sk/ziadost_view.php?ziadost_ID=683) and [ALVAO Service Desk](https://katalog.statneit.sk/ziadost_view.php?ziadost_ID=684) registered as SaaS offerings. ## Customer results and case studies [All case studies](https://www.alvao.com/en/references), grouped by sector: [healthcare](https://www.alvao.com/en/references/healthcare), [retail](https://www.alvao.com/en/references/retail), [technology](https://www.alvao.com/en/references/technology), [manufacturing](https://www.alvao.com/en/references/manufacturing), [public sector](https://www.alvao.com/en/references/public-sector), [services](https://www.alvao.com/en/references/services) and [other](https://www.alvao.com/en/references/other). The deployments below carry published figures. - [University Hospital Brno](https://www.alvao.com/en/references/healthcare/university-hospital-brno): a major Czech hospital reached NIS2 readiness with ALVAO. - [Slovak Emergency Medical Rescue Service](https://www.alvao.com/en/references/slovak-emergency-medical-rescue-service): incident resolution time cut by 50%, full visibility over 2,000+ IT assets. - [Czech Financial Administration](https://www.alvao.com/en/references/public-sector/financial-administration): request resolution time down 30%, 150 branches unified on one system. - [Toyota Slovakia](https://www.alvao.com/en/references/manufacturing/toyota): IT budget planning 80% faster than with spreadsheets. - [European brewery group](https://www.alvao.com/en/references/manufacturing/european-brewery-cutting-retrieval-time-by-90-percent): information and asset retrieval time cut by 90% across international plants. - [Sportisimo](https://www.alvao.com/en/references/retail/sportisimo): IT support costs cut by 17% with visibility over 4,000 users. - [MOL Group](https://www.alvao.com/en/references/retail/mol): 15,000 IT assets across 300 service stations under central control. - [Phoenix and BENU pharmacies](https://www.alvao.com/en/references/retail/phoenix): service management unified across 430 branches. - [City of Ostrava (OVANET)](https://www.alvao.com/en/references/services/ai-assistant-in-ovanet): 99% of IT requests handled through a single service portal. - [Sapio](https://www.alvao.com/en/references/services/sapio): ISO 27001 certification achieved using ALVAO for the asset register and change management. - [Panasonic](https://www.alvao.com/en/references/manufacturing/alvao-itsm-in-panasonic): one central system for service requests and asset tracking. - [Veolia](https://www.alvao.com/en/references/services/veolia): asset ownership and location visible across regional branches. - [EIP](https://www.alvao.com/en/references/services/eip-casestudy): intellectual property law firm, adopted across London and international offices with minimal training. - [Ripple Junction](https://www.alvao.com/en/references/retail/ripple-junction): unstructured email queue replaced by a service desk that scales without extra IT headcount. - [NorthEast Kind Holdings](https://www.alvao.com/en/references/retail/northeast-kind-holdings): migrated from Zendesk to ALVAO. - [Notino](https://www.alvao.com/en/references/retail/notino): thousands of printed handover dockets eliminated by digital protocols. - [ComAp](https://www.alvao.com/en/references/manufacturing/how-comap-moved-alvao-to-cloud): moved from on-premises servers to ALVAO cloud. - [Sozialgruppe Kassel](https://www.alvao.com/en/references/sozialgruppe-kassel): standardized service desk operations across care facilities in Germany. ## Comparisons with other ITSM and ITAM tools Organizations usually arrive at ALVAO running a ticketing tool that does not hold asset data, plus a spreadsheet that does. These pages set out where the difference lies for each tool. - [ITSM tools comparison hub](https://www.alvao.com/en/itsm-software-comparison): the index of all comparison pages. - [ALVAO vs Jira Service Management](https://www.alvao.com/en/compare-itsm-software/jira-service-management-alternatives): a developer-first tool extended into IT support. ALVAO's case: predictable pricing, SSO as standard, and ITAM, license management and CMDB in the core product rather than higher Jira editions or paid Marketplace apps. - [ALVAO vs Freshservice](https://www.alvao.com/en/compare-itsm-software/freshservice-alternative): SaaS-only and outside the Microsoft ecosystem. ALVAO's case: deeper Intune and Entra ID sync, M365 license optimization, ESM included, an on-premises option, and US/EU/UK data residency. - [ALVAO vs ManageEngine ServiceDesk Plus](https://www.alvao.com/en/compare-itsm-software/manageengine-servicedesk-plus-alternative): ALVAO's case: EU-based support, fast setup, and problem, change, service management, service catalog, SLA management and CMDB included where ManageEngine sells them as add-ons. - [ALVAO vs TOPdesk](https://www.alvao.com/en/compare-itsm-software/topdesk-alternative): ALVAO's case: AI agents handling level 1 inside Teams, asset visibility aligned with Intune and Jamf, and a fully managed migration. Price compared as ALVAO Professional against TOPdesk Engage. - [ALVAO vs HaloITSM](https://www.alvao.com/en/compare-itsm-software/haloitsm-alternative): extensive configuration and enterprise overhead growing teams don't need. ALVAO's case: deployment in days, ITSM and ITAM on one platform. - [ALVAO vs InvGate](https://www.alvao.com/en/compare-itsm-software/invgate-alternative): scalability limits in complex environments and surface-level Microsoft integrations. ALVAO's case: fast ITAM and CMDB setup, Power BI reporting built in, one platform from onboarding to audit. - [ALVAO vs TeamDynamix](https://www.alvao.com/en/compare-itsm-software/teamdynamix-alternative): enterprise-first, with over-engineered setup that makes mid-sized teams wait for value. ALVAO's case: faster time to value, mid-market sizing that still scales. - [ALVAO vs SysAid](https://www.alvao.com/en/compare-itsm-software/sysaid-alternative): powerful but with a steep learning curve that slows rollout. ALVAO's case: a familiar Microsoft 365 interface, built-in ITAM, deep Power Automate integration without workarounds. - [ALVAO vs Zendesk](https://www.alvao.com/en/compare-itsm-software/zendesk-alternative): a help desk rather than an ITSM platform. ALVAO's case: native ITAM on the same record with a hierarchical asset tree and full audit trail. NorthEast Kind Holdings is a published Zendesk-to-ALVAO migration. - [ALVAO vs Hornbill](https://www.alvao.com/en/compare-itsm-software/hornbill-alternative): its own interface paradigm, so no Microsoft familiarity to build on. ALVAO's case: minimal training, plus discovery, license management and CMDB alongside ticketing. - [ALVAO vs Spiceworks](https://www.alvao.com/en/spiceworks-alternative): free, but users report manual processes, database stability problems and a clunky interface. ALVAO's case: the upgrade path for SMBs — automatic discovery, Intune-maintained asset data, warranty and lifecycle automation. - [Cherwell end of life: what to do next](https://www.alvao.com/en/what-to-do-after-cherwell-ends): migration path for teams whose Cherwell platform is being retired in 2026 ([UK version](https://www.alvao.com/en/what-to-do-after-cherwell-ends-uk)). ## Industries - [Industry and manufacturing](https://www.alvao.com/en/digitization-manufacturing-industry): shop floor and plant IT, including sites with limited local IT presence. - [Software and technology](https://www.alvao.com/en/software-technologies): service desk for product and engineering organizations. - [Finance and banking](https://www.alvao.com/en/finance-banking): ITSM and ITAM for regulated financial institutions. - [Hospitals and healthcare](https://www.alvao.com/en/healthcare-digitization): clinical device tracking and service requests. - [Public sector and government](https://www.alvao.com/en/public-sector-digitization): framework procurement, Entra ID identity and audit requirements. - [Digital university](https://www.alvao.com/en/digital-university): campus service desks and lab asset management. - [Solutions overview](https://www.alvao.com/en/solutions): all solutions by department and by industry. ## Evaluation, pricing and support - [Pricing](https://www.alvao.com/en/pricing): tiers and add-ons for Service Desk and Asset Management, including the full feature list per tier. - [Free 30-day trial](https://www.alvao.com/en/try-free-alvao): full-featured trial with no credit card. - [Book a demo](https://www.alvao.com/en/demo-alvao): one-to-one walkthrough with an ITSM and ITAM consultant. - [Interactive demonstrations](https://www.alvao.com/en/interactive-demonstrations): self-guided product tours, no sales contact required. - [Freemium](https://www.alvao.com/en/free-plan): ALVAO Asset Management free forever for up to 50 computers and 200 assets, including Universal Asset Inventory, Asset Lifecycle Management, the Microsoft Intune connector and Entra ID sign-in. Integrations are limited compared with the paid tiers. - [ITSM maturity test](https://www.alvao.com/en/itsm-maturity-self-assessment): self-assessment against ITSM practice. - [Case studies](https://www.alvao.com/en/references): customer deployments and what changed for them. - [Technical support and services](https://www.alvao.com/en/support-and-services): implementation, training and support SLAs. - [Contact](https://www.alvao.com/en/contact): sales and support contacts by region. ## Documentation and resources - [ALVAO product documentation](https://doc.alvao.com/): user guide, administration, release notes and compliance documentation for the current version. - [Blog](https://www.alvao.com/en/blog): product releases and practitioner articles on ITSM and ITAM. - [Content hub](https://www.alvao.com/en/content-hub): guides, whitepapers and recorded material in one place. - [Guides](https://www.alvao.com/en/resources): downloadable practical guides. - [ITSM Academy](https://www.alvao.com/en/itsm/faq): definitions and answers to common ITSM and ITAM questions. - [Webinars](https://www.alvao.com/en/webinars) and [events](https://www.alvao.com/en/events). - [Newsletter](https://www.alvao.com/en/newsletter). - [Product videos on YouTube](https://www.youtube.com/@AlvaoITSM). ## Company - [About ALVAO](https://www.alvao.com/en/about-us): company history and the team. - [Vision and values](https://www.alvao.com/en/our-vision-values). - [Partners](https://www.alvao.com/en/for-partners): the partner program. - [Find a partner](https://www.alvao.com/en/about-us/become-find-partner): implementation and reseller partners by region. ## Optional - [Sitemap](https://www.alvao.com/en/sitemap): full page index. - [Site search](https://www.alvao.com/en/search). - [Brand manual](https://www.alvao.com/en/about-us/brand-manual): logo, naming and visual guidelines. - [Funding programmes](https://www.alvao.com/en/funding-programmes). - [LinkedIn](https://www.linkedin.com/company/alvao/) and [Reddit community](https://www.reddit.com/r/ALVAO/).