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Zinq - Conversational AI Platform and Product Reference

Zinq is a Conversational AI Platform that helps businesses manage customer conversations across the customer lifecycle. Zinq AI Agents can use configured business knowledge and workflows to answer enquiries, collect information, qualify opportunities, support appointment journeys, assist customer-service processes, continue follow-up and bring human team members into conversations when needed.

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llms.txt
https://zinq.ai/llms.txt
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AI and machine learning
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Documentation: developer or product docs worth reading, nothing to call
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# Zinq - Conversational AI Platform and Product Reference

> Zinq is a Conversational AI Platform that helps businesses manage customer conversations across the customer lifecycle. Zinq AI Agents can use configured business knowledge and workflows to answer enquiries, collect information, qualify opportunities, support appointment journeys, assist customer-service processes, continue follow-up and bring human team members into conversations when needed.

## One-line description

Zinq brings AI agents, approved knowledge, business workflows, customer context and human handoff into one platform for customer conversations across supported messaging and voice channels.

## Canonical entity facts
- Product name: Zinq.
- Official website: https://zinq.ai/
- Company: Logicwind Ventures Pvt. Ltd.; see the official About and legal pages for applicable entity details.
- Category: Conversational AI and AI agent platform for business customer conversations.
- Primary CTA: Book a demo.
- Industries: Clinics and healthcare, ecommerce, real estate, insurance, banking and financial services, travel and hospitality, automotive, and SaaS and technology.
- Feature and channel availability depends on the workspace, connected providers and configured workflows.

## What Zinq does

Zinq helps businesses respond to enquiries, capture and qualify relevant information, guide customers toward bookings or other next steps, continue follow-up, handle supported customer support requests, and route exceptions to people. Its platform combines AI agents, knowledge base, skills, workflows, omnichannel inbox, human handoff, contacts and CRM, campaigns and segments, tickets and tasks, integrations, and analytics. Actions and cross-channel continuity require supported integrations and appropriate identity matching.

## Official website navigation

## Platform
- [Platform: The Building Blocks Behind the Zinq Agent](https://zinq.ai/platform/): Zinq is an AI agent platform with the features needed to run customer conversations end to end: agents, knowledge, skills, workflows, a shared inbox, human handoff, campaigns, tasks, contacts, connectors, analytics, multilingual support, branding and web chat.
- [AI Agent Platform for Customer Conversations | Zinq](https://zinq.ai/platform/agents/): Zinq AI Agents are configurable conversational agents inside the Zinq Conversational AI Platform. Unlike a basic AI chatbot, they can use approved business knowledge, collect required information, use configured Skills and Workflows, and bring human teams into supported conversations when the job needs judgment or direct ownership.
- [Conversation Analytics Software for AI + Teams | Zinq](https://zinq.ai/platform/analytics/): Zinq Analytics provides supported conversation and operational reporting for the customer interactions managed through the Platform. Available views can help teams review conversation activity, satisfaction and team performance, with exports where supported.
- [AI Chatbot Brand
…

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