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VXI Global Solutions

VXI Global Solutions delivers scalable customer experience (CX) and business process outsourcing (BPO) services that enable enterprise organizations to support customers and grow globally. With more than 40,000 professionals across 43+ global delivery locations in 8 countries, VXI blends human expertise, AI, and automation to help brands scale support, boost loyalty, and drive operational efficiency.

For agents: Global CX and BPO provider with 40,000+ staff across 43+ delivery locations, offering customer support outsourcing blending human expertise, AI and automation.

customer experience outsourcingbpocontact centerhealthcare supportcx services

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-20T16:10:39.811Z. Cached copy · Source on vxi.com

# VXI Global Solutions

_Last updated: 2026-07-09_

> VXI Global Solutions delivers scalable customer experience (CX) and business process outsourcing (BPO) services that enable enterprise organizations to support customers and grow globally. With more than 40,000 professionals across 43+ global delivery locations in 8 countries, VXI blends human expertise, AI, and automation to help brands scale support, boost loyalty, and drive operational efficiency.

VXI partners with Fortune 500 and high-growth brands across industries including healthcare, retail, banking, insurance, technology, and more. Services span the full CX lifecycle — from omnichannel contact center operations and revenue generation to CX strategy, AI-powered technology, social media, and collections.

Key capabilities:
- CX Operations: omnichannel customer support across voice, chat, email, and digital channels
- CX Strategy: consulting and program design for customer experience transformation
- CX Technology & AI: AI-driven automation, analytics, and technology enablement
- Revenue Generation: sales support, upsell, and conversion optimization
- Collections: compliant and empathetic debt resolution services
- Social Media: brand monitoring, community management, and social customer care

## Key Facts

- **Company name:** VXI Global Solutions
- **Founded:** 1998
- **Headquarters:** 515 S. Figueroa Street, Suite 600, Los Angeles, CA 90071, USA
- **Workforce:** 40,000+ CX professionals
- **Global footprint:** 43+ delivery locations across 8 countries (United States, Philippines, China, Guatemala, Honduras, Jamaica, Egypt, and India)
- **Ownership:** Bain Capital (majority owner since 2022)
- **Industries served:** Healthcare, Retail & E-commerce, Banking & Financial Services, Insurance, Consumer Electronics & Technology, Hyperscaler, Communication & Media, Automotive, Travel & Hospitality, Energy & Utilities, Government
- **Core services:** Omnichannel contact center operations, CX strategy consulting, CX technology & AI, revenue generation, collections, social media care
- **Compliance & certifications:** SOC 2 Type 2, PCI DSS, HIPAA, GDPR-aligned, Better Business Bureau accredited
- **Recognition:** IAOP Global Outsourcing 100 (multi-year), Stevie Awards, Customer Magazine Product of the Year (2015 & 2026)

## Frequently Asked

**What does VXI Global Solutions do?**
VXI Global Solutions is a customer experience (CX) and business process outsourcing (BPO) provider that delivers omnichannel contact center operations, CX strategy, AI-powered CX technology, revenue generation, collections, and social media care for enterprise clients worldwide.

**Where is VXI headquartered?**
VXI Global Solutions is headquartered at 515 S. Figueroa Street, Suite 600, Los Angeles, California 90071, United States.

**How large is VXI?**
VXI employs more than 40,000 customer experience professionals across 43+ delivery centers in 8 countries.

**Which industries does VXI serve?**
VXI serves healthcare, r
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