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Vight

Vight is AI for managed service providers (MSPs). It writes every support call and work session into the ticket as notes and time entries, triages new tickets, answers after hours calls, and lets technicians search their call and ticket history from the Vight app, Microsoft Teams, Slack, or AI assistants such as Claude and ChatGPT.

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listed
llms.txt
https://vight.ai/llms.txt
llms-full.txt
https://vight.ai/llms-full.txt
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2026-01-22
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Categories
AI and machine learning
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Documentation: developer or product docs worth reading, nothing to call
First seen
2026-10-25T18:59:28.941Z
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2026-10-25T18:59:30.672Z
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Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-25T18:59:28.948Z. Cached copy · Source on vight.ai

# Vight

> Vight is AI for managed service providers (MSPs). It writes every support call and work session into the ticket as notes and time entries, triages new tickets, answers after hours calls, and lets technicians search their call and ticket history from the Vight app, Microsoft Teams, Slack, or AI assistants such as Claude and ChatGPT.

Vight connects to the professional services automation (PSA) tool and phone system an MSP already uses. Technicians take calls and work tickets the way they do today.

Full reference with every feature, price and answer in one file: https://vight.ai/llms-full.txt

## Pages

- [Home](https://vight.ai/): Product overview.
- [Pricing](https://vight.ai/pricing): Plans, credits, and what each plan includes.
- [ConnectWise integration](https://vight.ai/integrations/connectwise): Calls linked to ConnectWise tickets, recordings played inside the ticket, and an AI assistant in the ticket pod.
- [Slack integration](https://vight.ai/integrations/slack): AI call and ticket insights, after hours alerts, and Ask Vight in Slack.
- [AI assistants (MCP)](https://vight.ai/integrations/ai-assistants): Search calls and tickets from Claude, ChatGPT or Microsoft Copilot.
- [MCP connector reference](https://vight.ai/mcp): Endpoint, tools, permissions, and troubleshooting.
- [Ticket triage](https://vight.ai/triage): How Vight gets missing details before a technician opens a ticket.
- [Autotask setup guide](https://vight.ai/autotask): Connecting Vight to Autotask PSA.
- [Zoom Phone setup guide](https://vight.ai/zoom): Connecting Vight to Zoom Phone.
- [Blog](https://vight.ai/blog): Articles on MSP ticket documentation, time tracking, triage and profitability.
- [About](https://vight.ai/about): Company background.
- [Book a demo](https://vight.ai/demo): Schedule a live walkthrough.
- [Free trial](https://vight.ai/trial): Book a setup call to start the free first month.
- [Trust Center](https://trust.vight.ai/): Security controls and SOC 2 status.
- [Contact](https://vight.ai/contact): Reach the team.

## What Vight does

- Call documentation: transcribes each support call, writes a summary of the issue, the steps taken and the resolution, and posts it to the matching ticket as a note and a time entry.
- Call agents: customer sentiment, critical alerts, sales opportunities, call coaching and clarity scores, internal meeting notes, and after hours escalation.
- Ticket agents: title rewrites, categorization, duplicate merging, sentiment, and P1 incident alerts on ConnectWise, Autotask, HaloPSA and Syncro tickets.
- Ticket triage: matches each new ticket to a scenario, emails the requester for missing details, posts an internal note, and moves the ticket to a ready status. ConnectWise and HaloPSA.
- AI voice agent: answers inbound calls during business hours or after hours, captures the caller's details, and opens the ticket.
- Ask Vight: AI chat over calls, tickets, clients and documentation, in the Vight app, the ConnectWise, HaloPSA
…

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