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Pylon

For agents: Pylon docs for a Slack-integrated AI customer support product: channel setup, Slack agent, user memories and bring-your-own-agent connection guides.

slack integrationai support agentcustomer supportchannel configurationai memory

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-23T11:28:53.866Z. Cached copy · Source on usepylon.com

# Pylon

## Pylon

- [Introduction](https://docs.usepylon.com/pylon-docs/getting-started/quickstart.md)
- [Quick Start](https://docs.usepylon.com/pylon-docs/getting-started/publish-your-docs.md)
- [Setup](https://docs.usepylon.com/pylon-docs/getting-started/setup.md)
- [Channel Configuration](https://docs.usepylon.com/pylon-docs/getting-started/channel-configuration.md): To integrate Pylon seamlessly with Slack, there's two main steps to configuration: setting up your Internal Threads workflow, and then actually connecting individual channels in Pylon.
- [User Guide](https://docs.usepylon.com/pylon-docs/getting-started/user-guide.md): Common tips and tracks on how to setup and use Pylon!
- [Assist Agent](https://docs.usepylon.com/pylon-docs/agents/assist-agent.md): Get your questions answered and perform actions anywhere
- [Automations](https://docs.usepylon.com/pylon-docs/agents/automations.md): Automate repeatable support work with workflows that investigate issues, classify and route work, update fields, create tickets, and more.
- [Slack Agent](https://docs.usepylon.com/pylon-docs/agents/slack-agent.md): Answer product and customer questions and take action directly from Slack.
- [Skills](https://docs.usepylon.com/pylon-docs/agents/skills.md): Reusable instructions that define how agents handle specific scenarios and take action.
- [Connectors](https://docs.usepylon.com/pylon-docs/agents/connectors.md): Connect Pylon to any tool that you use
- [User Memories](https://docs.usepylon.com/pylon-docs/agents/user-memories.md): Pylon AI remembers how you work so you don't have to repeat the same context and preferences.
- [Support Agent](https://docs.usepylon.com/pylon-docs/agents/support-agent.md): Support Agents can deflect customer questions using content, gather internal context for your team, and take action.
- [Build](https://docs.usepylon.com/pylon-docs/agents/support-agent/build.md): Build your swarm of AI Agents to help augment your team.
- [Runbooks](https://docs.usepylon.com/pylon-docs/agents/support-agent/build/runbooks.md): Give your agents manuals to execute complex procedures.
- [Bring Your Own Agent](https://docs.usepylon.com/pylon-docs/agents/support-agent/build/bring-your-own-agent.md): Bring your own agent to connect into Pylon.
- [Test](https://docs.usepylon.com/pylon-docs/agents/support-agent/test.md): Testing makes sure you can be confident your AI Agent will behave as you want it to.
- [Deploy](https://docs.usepylon.com/pylon-docs/agents/support-agent/deploy.md): Unleash your AI Agent!
- [Monitor & Iterate](https://docs.usepylon.com/pylon-docs/agents/support-agent/monitor-and-iterate.md): Inspect why the AI acted in a certain way, view analytics, and continue to improve your flywheel.
- [Omnichannel Support](https://docs.usepylon.com/pylon-docs/support-workflows/omnichannel-support.md): Pylon can support you wherever you interact with your customers.
- [Issues](https://docs.usepylon.com/pylon-docs/support-workflows/issues.md):
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Claim my listing on Agent Web Map for usepylon.com:
1. POST https://agentwebmap.com/v1/sites/usepylon.com/claims and keep claim_id and claim_secret private.
2. Publish the proof: add the line "AgentWebMap ownership: <token>" (token from step 1) to https://usepylon.com/llms.txt, or use the DNS, meta-tag or well-known method the response describes.
3. POST https://agentwebmap.com/v1/sites/usepylon.com/verify with {"claim_id": "...", "claim_secret": "..."}.
4. Save the api_key from the answer; it manages the listing (PATCH https://agentwebmap.com/v1/sites/usepylon.com).
MCP equivalent: tools begin_ownership_claim, then verify_domain, at https://agentwebmap.com/mcp. Docs: https://agentwebmap.com/docs#verify

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