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Unblu

Unblu is an enterprise conversational engagement platform for financial services and regulated industries. It enables agents and relationship managers to engage with clients and website visitors through live chat, secure messaging, audio/video calls, co-browsing, screen sharing, and document collaboration. Unblu can be deployed in the cloud or on-premises.

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For agents: Enterprise conversational engagement platform for banks and regulated industries: live chat, secure messaging, video calls, co-browsing. Cloud or on-prem; docs

live chatconversational engagementco-browsingsecure messagingfinancial serviceson-premises deployment

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54 reach 8 · trust 10 · quality 21 · freshness 15
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llms.txt
https://docs.unblu.com/llms.txt
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20
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150
Size
25321 bytes
Popularity rank
#560839
Registered
2006-02-02
Country
Netherlands Hosting inference
Hosting country
Netherlands Hosting inference
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Categories
Productivity · Finance and payments · Communications · Business software
For agents
Documentation: developer or product docs worth reading, nothing to call
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Audience
business · agents can: read docs · en
First seen
2026-10-19T10:41:15.976Z
Last checked
2026-10-25T05:21:36.066Z
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Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-25T05:21:35.476Z. Cached copy · Source on unblu.com

# Unblu

> Unblu is an enterprise conversational engagement platform for financial services and regulated industries. It enables agents and relationship managers to engage with clients and website visitors through live chat, secure messaging, audio/video calls, co-browsing, screen sharing, and document collaboration. Unblu can be deployed in the cloud or on-premises.

This documentation covers Unblu 8 (Spark). Documentation for older versions is available for [Unblu 7](https://docs.unblu.com/7/) and [Unblu 6](https://docs.unblu.com/6/).

Key concepts:

- **Collaboration Server**: The central backend managing conversations, users, and integrations.
- **Conversations**: The core communication unit between visitors and agents, supporting text, files, audio/video, and collaboration layers.
- **Collaboration layers**: Visual tools layered on top of conversations (co-browsing, screen sharing, whiteboard, document sharing).
- **Agent Desk**: The web-based agent workspace for managing conversations and collaboration.
- **Named areas**: Logical groupings of visitor-facing pages used for routing and configuration.
- **Configuration cascade**: Settings applied at global, account, named area, and API key scopes, with lower scopes overriding higher ones.

## Getting started

- [Welcome to Unblu](https://docs.unblu.com/latest/knowledge-base/introduction/welcome.html): Overview of Unblu features and capabilities
- [Fundamental concepts](https://docs.unblu.com/latest/knowledge-base/introduction/fundamental-concepts.html): Core concepts including accounts, conversations, visitors, and agents
- [Architecture overview](https://docs.unblu.com/latest/knowledge-base/introduction/architecture/overview.html): Server components, deployment diagrams, and system topology
- [Deployment models](https://docs.unblu.com/latest/knowledge-base/introduction/deployment-models.html): Cloud vs. on-premises deployment options
- [Quickstart](https://docs.unblu.com/latest/knowledge-base/installation-migration/quickstart.html): Step-by-step setup guide for different deployment models

## Cloud

- [Cloud onboarding](https://docs.unblu.com/latest/knowledge-base/cloud/cloud-onboarding.html): Getting started with Unblu Cloud
- [Cloud SSO](https://docs.unblu.com/latest/knowledge-base/cloud/cloud-sso.html): Cloud single sign-on configuration
- [Cloud admin application](https://docs.unblu.com/latest/knowledge-base/cloud/cloud-admin-application.html): Cloud-specific admin features

## Installation and migration

- [Cluster deployment](https://docs.unblu.com/latest/knowledge-base/installation-migration/cluster-deployment/cluster-deployment.html): Kubernetes and OpenShift deployment
- [Database setup (PostgreSQL)](https://docs.unblu.com/latest/knowledge-base/installation-migration/db-installation/postgresql-setup.html): PostgreSQL installation
- [Database setup (MySQL)](https://docs.unblu.com/latest/knowledge-base/installation-migration/db-installation/mysql-setup.html): MySQL installation
- [Blob
…

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