twig.so valid
Twig — Sera, the AI front desk
Sera is an AI receptionist: she answers every call, text and web chat 24/7, qualifies the caller, and books them with your team.
- Authority
- 51 reach 6 · trust 5 · quality 25 · freshness 15
- Tier
- listed
- llms.txt
- https://www.twig.so/llms.txt
- llms-full.txt
- https://www.twig.so/llms-full.txt
- Sections
- 11
- Links
- 118
- Size
- 33785 bytes
- Popularity rank
- #619436
- Country
- United States
- Categories
- AI and machine learning
- For agents
- Documentation: developer or product docs worth reading, nothing to call
- First seen
- 2026-10-19T10:44:21.037Z
- Last checked
- 2026-10-21T10:06:47.452Z
- Badge
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T10:06:38.556Z. Cached copy · Source on twig.so
# Twig — Sera, the AI front desk
> Sera is an AI receptionist: she answers every call, text and web chat 24/7, qualifies the caller, and books them with your team.
## What Sera does (verified facts)
- Channels: Phone, SMS, Web chat, Email, WhatsApp — one agent with one memory across channels.
- Pricing starts at $49/mo (Starter). Every plan starts with a 15-day free trial, voice included, no credit card. Self-serve signup, no sales call.
- Appointment booking, missed-call text-back, live transfers to a person and multi-language conversations are included on the Growth plan ($499/mo) and above — not on Starter.
- Most businesses are live in under 30 minutes: forward the phone line or add the website chat.
- Twig is SOC 2 Type II certified. Twig is not HIPAA compliant and does not sign BAAs.
- Sera escalates to a person when a question is outside what she knows, with the conversation attached; the business sets the escalation rules.
- Anyone can call Sera's live demo line: (650) 795-7838.
- Every conversation is logged with a full transcript.
- Limitation: Sera has no direct integration with agency management systems (EZLynx, HawkSoft, Applied Epic, AMS360, QQCatalyst); call notes and intake go to email or a CRM (Gmail, HubSpot, Salesforce, Slack).
- Limitation: Sera does not bind coverage, quote premiums, give coverage advice or file claims with carriers; licensed questions go to a person at the agency.
- Limitation: Sera is not HIPAA compliant.
## Key pages
- [Sera, the AI Front Desk by Twig](https://www.twig.so/): ai front desk
- [What is an AI front desk?](https://www.twig.so/what-is-an-ai-front-desk): what is an ai front desk
- [AI Receptionist for Independent Insurance Agencies](https://www.twig.so/insurance): ai receptionist for insurance agencies
- [AI Dental Receptionist](https://www.twig.so/industries/dental): ai dental receptionist
- [AI Medspa Receptionist](https://www.twig.so/industries/medspa): ai medspa receptionist
- [AI Receptionist for Plumbers, HVAC & Electricians](https://www.twig.so/industries/home-services): ai receptionist for home services
- [AI BDC for Car Dealers](https://www.twig.so/industries/automotive-dealers): ai bdc for car dealers
- [AI Real Estate ISA](https://www.twig.so/industries/real-estate): ai real estate isa
- [AI SDR](https://www.twig.so/ai-sdr): ai sdr
- [Sera pricing](https://www.twig.so/pricing): ai receptionist pricing
- [Security](https://www.twig.so/security)
- [Integrations](https://www.twig.so/integrations)
- [Customer stories](https://www.twig.so/customers)
- [Twig vs PolyAI](https://www.twig.so/compare/polyai)
- [Twig vs Parloa](https://www.twig.so/compare/parloa)
- [Twig vs fonio.ai](https://www.twig.so/compare/fonio-ai)
## AI front desk for independent P&C insurance agencies
- [How Much Commission Do Insurance Agents Make?](https://www.twig.so/blog/how-much-commission-do-insurance-agents-make): P&C commission varies by line and contract. See how a $2,000 policy at 12% pays the agency $240 b
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