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Risotto
Risotto is an AI help desk tool that automates up to 60% of internal tickets with AI that understands context, not just keywords. It handles knowledge-based questions, software access requests, password resets, and multi-step troubleshooting without employees leaving their existing tools. Smart routing, instant answers, and assistance that actually helps. Risotto integrates with Slack, Jira, Freshservice, Zendesk, Notion, Confluence, and more. Deploys in hours, not weeks.
For agents: AI help desk that automates up to 60% of internal IT and HR tickets inside Slack, Jira, Zendesk, Notion and other existing tools.
ai help deskitsmslack integrationjirazendeskemployee support automation
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-20T20:42:30.926Z. Cached copy · Source on tryrisotto.com
# Risotto
> Risotto is an AI help desk tool that automates up to 60% of internal tickets with AI that understands context, not just keywords. It handles knowledge-based questions, software access requests, password resets, and multi-step troubleshooting without employees leaving their existing tools. Smart routing, instant answers, and assistance that actually helps. Risotto integrates with Slack, Jira, Freshservice, Zendesk, Notion, Confluence, and more. Deploys in hours, not weeks.
## Risotto ITSM
- [Risotto](https://www.tryrisotto.com/): Risotto turns your existing chat tools into an AI-powered help desk that resolves tier 1 employee requests instantly.
## Industry Solutions
- [IT Department](https://www.tryrisotto.com/solutions/it): Get IT support that’s always on with Risotto’s AI ITSM, all within your current stack.
- [HR Department](https://www.tryrisotto.com/solutions/hr): Make every HR interaction faster, smarter, and less manual with Risotto’s conversational AI assistant.
- [All Teams](https://www.tryrisotto.com/solutions/teams): Automate repeat tickets for all teams, whether legal, finance, engineering, or sales ops with Risotto’s AI help desk.
## Use Cases
- [Ticket Automation](https://www.tryrisotto.com/use-cases/ticket-automation): Automate routine support tickets with Risotto’s AI ITSM within your chat tool like Slack, Jira, Zendesk, Gmail, Teams, and more.
- [IGA Automation](https://www.tryrisotto.com/use-cases/iga-automation): Save time, improve security, and reduce cloud costs with automated IGA.
- [Unified Help Desk](https://www.tryrisotto.com/use-cases/unified-help-desk): One AI help desk for IT, HR, Finance, and beyond, in your corporate Slack and chat channels. Automatic resolution of tier 1 tickets.
- [Chat-Based Ticketing](https://www.tryrisotto.com/use-cases/chat-based-ticketing): Connect your chat tool like Slack or Teams and automate 20-60% of support requests with Risotto’s conversational AI.
- [IT Automations](https://www.tryrisotto.com/use-cases/it-automations): Connect Risotto to your systems and automate >40% IT requests like access provisioning, password resets, troubleshooting, and more.
## Integrations
- [Integrate Risotto with all tech stack](https://www.tryrisotto.com/integrations): Explore all third-party tools and services that Risotto integrates with, including Ticketing Systems, Chat tools, Identity and Access Management platforms, Knowledge Bases, MDM, and HRIS. Turn scattered requests into one AI-powered support funnel by connecting Risotto to your techstack.
- [IRU Integration](https://www.tryrisotto.com/iru-risotto-integration): Connect IRU to Risotto to automate device management within chat.
- [Jira Integration](https://www.tryrisotto.com/jira-risotto-integration): Automatically create, update, and resolve Jira tickets from chat conversations with Risotto.
- [Freshservice Integration](https://www.tryrisotto.com/freshservice-risotto-integration): Classify, pr
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