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TopCalls

TopCalls is a managed AI voice calling platform for sales teams and BPOs. AI voice agents place outbound calls and answer inbound ones: they qualify leads, book appointments and follow up, from your instructions and your lead list. The TopCalls team sets up your first campaigns, usually live within 2 weeks. $0.35/min all-inclusive, billed by the second.

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# TopCalls

> TopCalls is a managed AI voice calling platform for sales teams and BPOs. AI voice agents place outbound calls and answer inbound ones: they qualify leads, book appointments and follow up, from your instructions and your lead list. The TopCalls team sets up your first campaigns, usually live within 2 weeks. $0.35/min all-inclusive, billed by the second.

TopCalls runs outbound campaigns (a lead list dialed inside the hours you set, with the retries you set) and inbound campaigns (answering calls on your numbers). Agents can use tools mid-call, for example to book a meeting or update a CRM record, and every call returns a transcript, a recording, a summary and structured answers. TopCalls connects to 764+ tools (HubSpot, Salesforce, Pipedrive, Google Calendar, Cal.com and more) through no-code flows, plus a REST API and webhooks.

## Why TopCalls

- **Fully managed**: The TopCalls team scopes your use case and sets up your first campaign. First campaigns are usually live within 2 weeks.
- **Natural conversations**: Replies come fast enough to keep the rhythm of a normal phone call, and callers can interrupt the agent.
- **Up to 78 languages**: How many you get depends on the transcription and voice models you choose. Dialect control (for example en-GB vs en-US) is available. In Live mode the agent switches language mid-call only when your instructions allow it.
- **Calling-hours control**: Outbound campaigns dial only inside the dispatch hours and weekdays you set, in the campaign's time zone.
- **Compliance stays with you**: Outbound calling is for contacts who agreed to be called. You are responsible for local calling laws (TCPA, TSR, DNC registries, GDPR), including consent and opt-outs. TopCalls does not keep a do-not-call list for you: remove leads who opt out. Every answered call keeps a recording and transcript.
- **Tools mid-call**: Agents can book appointments, look up orders, update CRM records or send confirmations during the call, through function calling.
- **Retries on your schedule**: A lead is retried only after busy, no answer, a failed dial or voicemail, using the delays or fixed times you set (1 to 10 attempts per lead).
- **Transfer to a person**: The agent can connect a caller to one of your people mid-call. If nobody answers, the agent carries on.
- **Voicemail detection**: The agent hangs up on voicemail so a mailbox greeting doesn't run up the bill.

## Pricing

- **Rate**: $0.35/min of talk time, billed by the second, all-inclusive and usage-based. Prepaid credit; no subscription and no plan tier.
- **Included in the rate**: the AI voice model, telephony, call recording, transcription, analytics. Nothing else is metered on a call.
- **No extra fees**: no per-seat fees, no setup fees, no minute bundles, no separate telephony markup, no separate transcription bill.
- **Starter credit**: a new team gets $10 of starter credit for real calls.
- [Pricing details](https://www.topcalls.ai/pricing): what the rate cove
…

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