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tkana — AI agents for customer conversations

tkana (تِكانة) is an agentic AI platform for businesses in Saudi Arabia and

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llms.txt
https://www.tkana.sa/llms.txt
llms-full.txt
https://www.tkana.sa/llms-full.txt
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Saudi Arabia Country-code domain
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AI and machine learning
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Documentation: developer or product docs worth reading, nothing to call
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2026-10-25T23:13:47.597Z
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The beginning of the file, from our validated copy saved 2026-10-25T23:13:47.601Z. Cached copy · Source on tkana.sa

# tkana — AI agents for customer conversations

> tkana (تِكانة) is an agentic AI platform for businesses in Saudi Arabia and
> the GCC: AI agents that answer customers, qualify leads, and manage bookings
> in natural Saudi-dialect Arabic and English, across WhatsApp, an embeddable
> web widget, and other channels.

## About

Each tkana agent is composed from a prompt, skills, tools, and a knowledge
base, and works 24/7 on the business's real systems — answering from the
knowledge base, creating bookings, updating the CRM, and handing off to a
human when needed. WhatsApp is one supported channel among several; tkana is
not a WhatsApp provider and does not perform Meta verification.

## Company

- Headquarters: Riyadh, Saudi Arabia
- Website: https://www.tkana.sa
- App: https://app.tkana.sa
- WhatsApp: +966 55 281 2126
- X/Twitter: https://x.com/tkanaapp
- LinkedIn: https://www.linkedin.com/company/tkana

## Main pages

- Homepage (Arabic): https://www.tkana.sa/
- Homepage (English): https://www.tkana.sa/en
- Live demo: https://www.tkana.sa/demo
- Pricing: https://www.tkana.sa/pricing
- Articles hub: https://www.tkana.sa/articles
- Legal: https://www.tkana.sa/privacy (Privacy Policy), https://www.tkana.sa/terms (Terms of Service)

## Articles (Arabic-first, English versions at /en{path})

- [Chatbot vs AI Agent: What Your Business Actually Needs](https://www.tkana.sa/articles/chatbot-vs-ai-agent): الفرق بين الشات بوت ووكيل الذكاء الاصطناعي: ايش تحتاج شركتك فعلاً؟
- [AI Agents for Customer Service: A Practical Guide](https://www.tkana.sa/articles/ai-agents-customer-service): وكلاء الذكاء الاصطناعي في خدمة العملاء: دليل عملي
- [One Team, One Number, Every Channel: Managing Conversations Across Branches](https://www.tkana.sa/articles/one-inbox-every-branch): فريق واحد، رقم واحد، كل القنوات: إدارة المحادثات لعدة فروع
- [WhatsApp Campaigns at Scale: Tiers, Quality, and the Official Way](https://www.tkana.sa/articles/whatsapp-campaigns-at-scale): حملات واتساب على نطاق واسع: الفئات والجودة والطريقة الرسمية
- [What Is an AI Agent for Business? How It Answers, Resolves, and Sells](https://www.tkana.sa/articles/what-is-an-ai-agent): وكيل الذكاء الاصطناعي للأعمال: ايش هو وكيف يرد ويحل ويبيع
- [AI in Customer Service: An Executive Guide for Saudi Companies](https://www.tkana.sa/articles/ai-customer-service-guide): الذكاء الاصطناعي في خدمة العملاء: دليل تنفيذي للشركات السعودية
- [Call Center vs AI Agent: The Cost Math for Saudi Companies](https://www.tkana.sa/articles/call-center-vs-ai-agent): كول سنتر أم وكيل ذكاء اصطناعي؟ حسبة التكلفة للشركات السعودية
- [Customer Experience in Conversation Channels: How to Measure and Improve It](https://www.tkana.sa/articles/customer-experience-conversations): تجربة العملاء: كيف تقيسها وتحسنها عبر قنوات المحادثة
- [A CRM System That Starts From Conversations](https://www.tkana.sa/articles/conversational-crm): نظام CRM يبدأ من المحادثات: إدارة العملاء حيث يراسلونك
- [Booking Management That Starts in the Conversation](https:
…

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