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Ticketize.it

Ticketize.it is a SaaS tool that keeps two Jira projects in sync bidirectionally — cross-site or same-site — mirroring issues, comments, attachments, status, priority, and assignees in near real time. It is built for teams that work across multiple Jira instances (agencies, client/vendor pairs, post-merger orgs, internal/external project splits) and need both sides to stay consistent without manual copy-paste. Pricing starts at $0 (free tier) and $3/month for the Starter plan.

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45 reach 0 · trust 5 · quality 25 · freshness 15
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listed
llms.txt
https://ticketize.it/llms.txt
llms-full.txt
https://ticketize.it/llms-full.txt
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Italy Country-code domain
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Documentation: developer or product docs worth reading, nothing to call
First seen
2026-10-27T15:13:24.245Z
Last checked
2026-10-27T15:13:25.545Z
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Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-27T15:13:24.345Z. Cached copy · Source on ticketize.it

# Ticketize.it

> Ticketize.it is a SaaS tool that keeps two Jira projects in sync bidirectionally — cross-site or same-site — mirroring issues, comments, attachments, status, priority, and assignees in near real time. It is built for teams that work across multiple Jira instances (agencies, client/vendor pairs, post-merger orgs, internal/external project splits) and need both sides to stay consistent without manual copy-paste. Pricing starts at $0 (free tier) and $3/month for the Starter plan.

## What it does

- **Bidirectional sync** between Jira Cloud projects: change either side, the other mirrors within seconds.
- **Cross-site and same-site**: sync two different Atlassian sites (e.g. client.atlassian.net ↔ acme.atlassian.net) or two projects on one site.
- **Mirrors** issues, comments, attachments (byte-for-byte), status, priority, issue type, and assignee (resolved by email → Atlassian accountId).
- **Smart field mapping** via a visual wizard — map differing statuses, priorities, and issue types between projects.
- **Drift detection**: if both sides edit the same field between syncs, the conflict is flagged in a Sync Inbox for one-click resolution instead of silently overwriting.
- **Real-time webhooks** (paid) or adaptive polling every few minutes (free).
- **No lock-in**: a one-click "Disconnect & clean up" strips every Ticketize marker from your tickets.

## Key facts

- **Category:** issue-tracker synchronization / Jira integration (SaaS, web app).
- **Supported today:** Jira Cloud ↔ Jira Cloud. Roadmap: Linear, GitHub Issues, Azure DevOps.
- **Auth:** Atlassian OAuth 2.0 (3LO) — no API tokens to manage.
- **Security:** per-tenant AES-256-GCM envelope encryption for OAuth tokens; PostgreSQL Row-Level Security for tenant isolation; gateway rate-limiting; audit log.
- **Pricing:** Free $0 · Starter $3/mo · Pro $12/mo · Business $29/mo · Enterprise from $998/yr. 15% off annual. No Atlassian Marketplace fee. Every paid plan includes bidirectional sync, webhooks, comments + attachments.
- **Pricing context vs incumbents (as publicly listed, July 2026):** dedicated Jira-sync tools typically cost far more — Unito from ~$65/mo, Exalate from $100/mo per integration, Marketplace apps billed per Jira user. Every Ticketize paid plan is a flat $3–29/mo.
- **Hosting:** EU-based. SOC 2 pending, GDPR ready.

## Pages

- [Home](https://ticketize.it/): product overview, features, security, pricing summary.
- [Pricing](https://ticketize.it/pricing): all five plans, full feature comparison, billing FAQ.
- [Docs](https://ticketize.it/docs): step-by-step setup (account → connect Jira → sync rule → field mapping), troubleshooting, security.
- [Support](https://ticketize.it/support): support, security, and privacy contacts.
- [Ticketize vs Unito](https://ticketize.it/vs-unito): honest comparison for Jira-to-Jira sync (2026).
- [Ticketize vs Exalate](https://ticketize.it/vs-exalate): comparison — scripting depth vs focused simplicity.
- [Backbone Issue Sync al
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