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ThinnestAI

One AI agent that answers on your website, WhatsApp and Telegram — and remembers the same customer across all of them.

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# ThinnestAI

> One AI agent that answers on your website, WhatsApp and Telegram — and remembers the same customer across all of them.

- [Introduction](https://docs.thinnest.ai/introduction.md): One agent, answering on your website, WhatsApp and Telegram — from your own material.
- [Quickstart](https://docs.thinnest.ai/quickstart.md): An agent answering on your website, from your own pages, in about ten minutes.
- [How the pieces fit](https://docs.thinnest.ai/concepts.md): Workspace, agent, channel, contact — and which one owns what.
- [Regions](https://docs.thinnest.ai/workspace/regions.md): Which site to sign up on, what you pay in, and what differs between the two.
- [Knowledge](https://docs.thinnest.ai/agent/knowledge.md): What the agent answers from, and what it will refuse to guess at.
- [Behaviour](https://docs.thinnest.ai/agent/behaviour.md): Tone, language, opening line, model and when to fetch a human.
- [Leads and contacts](https://docs.thinnest.ai/agent/leads.md): Ending the conversation with somebody to call, not just a closed ticket.
- [Actions](https://docs.thinnest.ai/agent/actions.md): Letting the agent do things, not only say them — safely.
- [After the call](https://docs.thinnest.ai/agent/after-the-call.md): Send the caller a WhatsApp or an SMS when a call ends — a thank-you, a booking link, a sorry-we-missed-you.
- [Calendar](https://docs.thinnest.ai/agent/calendar.md): Your agent reads your real availability and books meetings into your Cal.com.
- [Spreadsheet](https://docs.thinnest.ai/agent/spreadsheet.md): Your agent writes what it learns into your spreadsheet while it is still talking, and can look things up in it.
- [Call your own API](https://docs.thinnest.ai/agent/custom-api.md): Give the agent one narrow endpoint of yours, and every rule that keeps it safe.
- [Escalation](https://docs.thinnest.ai/agent/escalation.md): How the agent hands a conversation to a person — including when an action fails.
- [Channels overview](https://docs.thinnest.ai/channels/overview.md): Where customers talk to your agent, and what each channel can carry.
- [Website widget](https://docs.thinnest.ai/channels/website.md): The chat window on your own pages.
- [WhatsApp](https://docs.thinnest.ai/channels/whatsapp.md): The same agent, answering on WhatsApp — plus what Meta's rules mean for you.
- [Connect External Agent/CRM](https://docs.thinnest.ai/whatsapp/external-agents.md): Answer WhatsApp customers from your own CRM or agent platform. ThinnestAI runs the WhatsApp side — the number, the inbox, templates and opt-outs.
- [SMS](https://docs.thinnest.ai/channels/sms.md): Let your agent text customers in India — through your own SMS provider, under your own DLT sender ID.
- [Telegram](https://docs.thinnest.ai/channels/telegram.md): The quickest channel to connect — no approvals, no templates, no waiting.
- [Voice](https://docs.thinnest.ai/channels/voice.md): Your agent answers the phone — with the same memory of each customer it has everywhere
…

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