thena.ai valid
llms.txt for thena.ai
site: https://www.thena.ai
For agents: Thena AI is a B2B customer support platform with AI agents and chat agents that automate ticket handling, with a free plan and docs.
ai customer supportb2b support platformai chat agentsticket automationhuman handoff
- Authority
- 46 reach 5 · trust 10 · quality 16 · freshness 15
- Tier
- listed
- llms.txt
- https://www.thena.ai/llms.txt
- Sections
- 0
- Links
- 28
- Size
- 6735 bytes
- Popularity rank
- #997948
- Registered
- 2022-02-18
- Country
- Netherlands Hosting inference
- Hosting country
- Netherlands Hosting inference
- Country evidence
- No published address evidence collected yet
- Categories
- AI and machine learning · Productivity · Business software
- For agents
- Documentation: developer or product docs worth reading, nothing to call
- Inferred actions
- Read documentation About these labels
- Audience
- business · agents can: read docs · en
- First seen
- 2026-10-19T10:45:38.338Z
- Last checked
- 2026-10-23T23:41:52.220Z
- Badge
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T23:45:35.720Z. Cached copy · Source on thena.ai
# llms.txt for thena.ai
site: https://www.thena.ai
# Site purpose
description: Thena is a customer support AI platform for B2B teams, enabling centralized management of customer data, automated ticketing, integrations, and collaborative tools for human and AI agents via Slack, Email, Chat, and MS Teams.
# Key features
features:
- Centralizes customer data for effective collaboration between human and AI agents
- Enables app integrations for AI agents to handle data and APIs
- Supports automated ticket assignment and routing across custom team boards and groups
- Converts Slack, Email, Web Chat, and MS Teams messages into trackable tickets
- Custom fields, views, and assignment logic to suit organizational processes
- Automated responders and internal thread collaboration
- Built-in CSAT feedback, advanced ticket insights, and performance metrics
- Knowledge base for article sharing and workflows for automating repeat support flows
- Connects with internal systems and existing channels
# Use cases
use_cases:
- B2B customer support teams looking to streamline ticket management and data integration
- Companies wanting real-time, multi-channel support operations involving both human and AI agents
- Organizations aiming for deeper analytics on support workflows and customer satisfaction
# Targeted audience
targeting:
- B2B customer support and success teams
- Teams using modern communication tools (Slack, email, MS Teams, etc.)
# Contact
contact_url: https://www.thena.ai/contact
# Free plan
[Plans](https://www.thena.ai/pricing): Free plan available with no credit card required
#Platform
[AI agents](https://www.thena.ai/ai-agents): Intelligent AI-powered customer support agents that automate ticket handling, responses, and workflows across channels.
[AI chat agents](https://www.thena.ai/ai-chat-agents): AI chat agents that provide smart, scalable, and customizable 24/7 customer support, seamlessly combining AI-driven resolution with smooth human handoff.
[Multi-persona ticketing](https://www.thena.ai/multi-persona-ticketing): Customizable ticketing system enabling teams to create workflows, statuses, and routing tailored to their processes.
[Omni-channel support](https://www.thena.ai/omni-channel-support): Seamless customer support across multiple platforms including chat, email, Slack, and MS Teams for unified interactions.
[Knowledge base](https://www.thena.ai/ai-knowledge-base): Centralized, AI-enhanced repository of information to power accurate and fast customer support responses.
[Workflows](https://www.thena.ai/ai-workflows): Automated multi-step agent workflows that streamline complex support and operational processes.
[Accounts](https://www.thena.ai/accounts): Tools to organize, summarize, and proactively manage customer accounts with AI-driven insights and reports.
[Apps](https://www.thena.ai/apps): Integrations and extensions that enable deploying AI agents within
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Machine-readable: GET /v1/resolve?q=thena.ai · GET /v1/domain/thena.ai · this page as Accept: application/json or text/markdown · MCP lookup_domain
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