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Symphia

The agentic AI platform for customer experience — one agent brain across chat, voice, and phone that resolves real conversations and takes real actions.

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llms.txt
https://symphia.ai/llms.txt
llms-full.txt
https://symphia.ai/llms-full.txt
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2025-10-16
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AI and machine learning
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Documentation: developer or product docs worth reading, nothing to call
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2026-10-25T18:53:12.732Z
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Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-25T18:53:12.738Z. Cached copy · Source on symphia.ai

# Symphia

> The agentic AI platform for customer experience — one agent brain across chat, voice, and phone that resolves real conversations and takes real actions.

Symphia is an agentic AI platform for customer experience. One agent brain runs across chat, voice, and phone — grounded in your knowledge, connected to your systems via tools, and governed by journeys, scoped secrets, and rules. It is built to *resolve* conversations and take real actions, not merely deflect them, with tenant isolation and an audit trail on every action.

## Core

- [Symphia](https://symphia.ai/): Symphia is the agentic AI platform for customer experience: one agent brain across chat, voice, and phone that resolves real conversations and takes real actions.
- [Platform](https://symphia.ai/platform): One platform for chat, voice, and phone. Build, configure, and optimize an AI agent that resolves conversations and takes real actions across every channel.
- [Pricing that scales with outcomes](https://symphia.ai/pricing): Simple, outcome-based pricing. Start free, scale chat + voice as you grow. You pay for resolved conversations — not seats. See Starter, Growth, and Enterprise.
- [Customers](https://symphia.ai/customers): See how support and CX teams use Symphia to resolve more conversations, cut wait times, and take real actions for their customers across chat and voice.
- [Properties](https://symphia.ai/properties): The hospitality businesses that have authorised Symphia to operate their guest messaging, including WhatsApp, SMS and their front-desk phone line, under the property's own name.
- [Customer stories](https://symphia.ai/customer-stories): In-depth stories from teams running Symphia in production — how they deployed agents, what they measure, and the outcomes they've seen.
- [Contact sales](https://symphia.ai/contact-sales): Tell Symphia about your customer experience, channels, use case, scale, and timeline. Get a focused response from our team within one business day.

## Product

- [Hearth](https://symphia.ai/product/hearth): Meet Hearth, the guest messaging and AI concierge platform for hotels. Bring guest conversations together and give your team more time for hospitality.
- [Linen](https://symphia.ai/product/linen): Meet Linen, housekeeping and hotel operations software that connects room readiness, team coordination, and daily work in one thoughtful workspace.
- [Merci](https://symphia.ai/product/merci): Meet Merci, digital tipping for hospitality teams. Give guests a simple way to show their appreciation and help the people behind every stay feel valued.
- [Product overview](https://symphia.ai/product-overview): One agent brain for your whole customer experience. Knowledge and RAG, tool calling, journeys, memory, and human handoff — unified across chat and voice.
- [Meet the agent](https://symphia.ai/meet-agent): Meet the Symphia agent: grounded in your knowledge, connected to your systems, and able to resolve and act — not just deflect — on every
…

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