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Sheila Maceira Journal
Learning in public. Writing to understand. Sharing to help.
- Authority
- 45 reach 0 · trust 5 · quality 25 · freshness 15
- Tier
- listed
- llms.txt
- https://www.sheilamaceira.com/llms.txt
- llms-full.txt
- https://www.sheilamaceira.com/llms-full.txt
- Sections
- 3
- Links
- 29
- Size
- 9491 bytes
- Registered
- 2026-07-29
- Country
- — Publisher location unknown; CDN address excluded
- Country evidence
- No published address evidence collected yet
- For agents
- Documentation: developer or product docs worth reading, nothing to call
- First seen
- 2026-10-25T11:07:31.221Z
- Last checked
- 2026-10-25T11:07:31.738Z
- Badge
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-25T11:07:31.225Z. Cached copy · Source on sheilamaceira.com
# Sheila Maceira Journal
> Learning in public. Writing to understand. Sharing to help.
Public Ghost content for AI and LLM tooling. Use `/llms-full.txt` for consolidated page and post context.
Append `.md` to any post or page URL to get the content in Markdown (for example, `/example-post.md`).
## Pages
- [About this site](https://www.sheilamaceira.com/about.md) - About The story behind this journal — what I explore, why I write and what you can expect to find. Sheila Maceira Journal is an independent publication launched in July 2026. Welcome. This journal is where I explore ideas, document work and make sense of what I encounter. Perspectives holds longer…
- [Home](https://www.sheilamaceira.com/home.md) - Perspectives on business performance, transformation and AI—alongside applied work, case studies and personal notes on culture, creativity and discovery.
## Posts
- [Le service fonctionne. Que change-t-il vraiment ?](https://www.sheilamaceira.com/le-service-fonctionne-que-change-t-il-vraiment.md) - Et si la performance d’un service se révélait aussi après son lancement ? Relier qualité, usages et résultats métier aide à mieux décider de la suite.
- [Pratiques de leadership : développer les compétences au sein des équipes et entre elles](https://www.sheilamaceira.com/work-pratiques-de-leadership.md) - Les équipes solides ne se construisent pas par la seule formation. Quelques pratiques reproductibles peuvent aider les expertises à circuler, renforcer le jugement et faire de l’apprentissage une composante du travail quotidien.
- [Leadership Practices: Building Capability Within and Across Teams](https://www.sheilamaceira.com/work-leadership-practices.md) - Strong teams are not built through training alone. A small set of repeatable practices can help expertise circulate, strengthen judgement and make learning part of everyday delivery.
- [Zurich Insurance : faire évoluer le service, les compétences et la mesure ensemble](https://www.sheilamaceira.com/case-study-zurich-insurance-fr.md) - La hausse de la demande au Contact Centre ressemblait à un problème de capacité. En la replaçant dans une transformation plus large du modèle de service, nous avons relié IA, compétences et mesure de la performance — jusqu’à doubler la productivité des agents et atteindre un NPS de +82.
- [Zurich Insurance: Evolving Service, Skills and Measurement Together](https://www.sheilamaceira.com/case-study-zurich-insurance.md) - Rising Contact Centre demand looked like a capacity problem. Reframing it as a service-model challenge connected AI, skills and performance measurement — doubling agent productivity and lifting NPS to +82.
- [Youth Onboarding : de l’ouverture à l’usage réel](https://www.sheilamaceira.com/case-study-youth-onboarding-fr.md) - Avec seulement quatre semaines et très peu de budget, une lecture plus large de l’expérience parent-enfant a permis de transformer un parcours d’onboarding en difficulté en apprentissages mesurables — avec plus de conversion,
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