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Serval Documentation
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The beginning of the file, from our validated copy saved 2026-10-25T11:04:05.558Z. Cached copy · Source on serval.com
# Serval Documentation
- [Documentation (154 pages)](https://docs.serval.com/_llms/documentation.txt): Documentation for Documentation.
- [Integrations (194 pages)](https://docs.serval.com/_llms/integrations.txt): Documentation for Integrations.
- [API Reference (275 pages)](https://docs.serval.com/_llms/api-reference.txt): Documentation for API Reference.
## Release Notes
### Release Notes
- [Release Notes](https://docs.serval.com/sections/release-notes/index.md): Stay up to date with the latest features, improvements, and fixes in Serval.
- [October 23, 2026](https://docs.serval.com/sections/release-notes/Oct-23-2026.md): Ad-hoc approvals on any ticket, a redesigned change ticket experience, email from your own domain, pre-filled forms, and user-specific database rules.
- [October 16, 2026](https://docs.serval.com/sections/release-notes/Oct-16-2026.md): Custom field descriptions that guide AI inference, computed and auto-numbered database fields, workflow triggers from ServiceNow request stages, and file attachments in the embedded chat widget.
- [October 9, 2026](https://docs.serval.com/sections/release-notes/Oct-09-2026.md): AI classification and condition checks in workflows, database validation and normalization rules, assignment rule support in Catalyst, and reusable approval procedures.
- [October 2, 2026](https://docs.serval.com/sections/release-notes/Oct-02-2026.md): More flexible ticket views, BYO OAuth for Google Workspace, customizable avatars, and mirror Slack user groups into Serval.
- [September 25, 2026](https://docs.serval.com/sections/release-notes/Sep-25-2026.md): Choose which ticket types a team uses, reclassify a ticket, see who can and can't read a knowledge document, and CC an external participant on a ticket.
- [September 18, 2026](https://docs.serval.com/sections/release-notes/Sep-18-2026.md): Import access grants from a screenshot, author overnight SLA schedules, build richer assignment and SLA conditions, and launch a journey from a catalog request.
- [September 11, 2026](https://docs.serval.com/sections/release-notes/Sep-11-2026.md): Automatically reclaim unused licenses, attach a native form to a journey task, rank knowledge articles by audience, trigger workflows from ticket feedback, and more.
- [September 4, 2026](https://docs.serval.com/sections/release-notes/Sep-04-2026.md): Gate skills by access profile, live agent in the embedded widget, a refreshed Analytics home, and Jira project routing.
- [August 28, 2026](https://docs.serval.com/sections/release-notes/Aug-28-2026.md): Cross-team KB sharing, custom ticket types, major incident management, and per-field ticket sync.
- [August 21, 2026](https://docs.serval.com/sections/release-notes/Aug-21-2026.md): General availability of Catalyst, redesigned approval flow builder, improved Slack app home tab, scoped API keys, and custom priority names.
- [August 14, 2026](https://docs.serval.com/sections/release-notes/Aug-14-2026.md): Org charts and reporting lines, on
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