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Replyco Documentation
For agents: Replyco Helpdesk documentation: step-by-step guides for configuring and using a team-based customer messaging helpdesk, including user and moderator guides.
helpdeskcustomer messagingteam inboxuser guidemoderator guide
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The beginning of the file, from our validated copy saved 2026-10-27T16:54:30.499Z. Cached copy · Source on replyco.com
# Replyco Documentation
## EN
- [Welcome to Replyco Helpdesk](https://docs.replyco.com/welcome-to-replyco-helpdesk.md): Replyco help documentation is designed to provide step-by-step instructions on configuring, using, and managing the system from a team-based and marketplace perspective.
- [User Guide](https://docs.replyco.com/getting-started/user-guide.md): New to Replyco? You're in the right place! Our simple guide will get you started on your Replyco journey and show you how to start responding to customer messages.
- [Moderator Guide](https://docs.replyco.com/getting-started/moderator-guide.md): If you are a Customer Service Manager, then you are in the right place! Gather statistics, get various reports & use our flexible automation tools to bring your department to a new performance level.
- [Administrator Guide](https://docs.replyco.com/getting-started/administrator-guide.md): If you are a Business Owner or a Customer Support Manager who is overseeing the Replyco accounts adding process and maintaining all financial & technical sides in harmony, then this guide is for you!
- [Adding Accounts](https://docs.replyco.com/main-sections/adding-accounts.md): To get started with Replyco, you'll need to Add your Accounts to the system. Learn everything you need to know here!
- [Marketplaces](https://docs.replyco.com/main-sections/adding-accounts/marketplaces.md): Please choose a Marketplace you are going to integrate to Replyco:
- [Amazon](https://docs.replyco.com/main-sections/adding-accounts/marketplaces/amazon.md): Follow this step-by-step guide to receive Amazon messages in your Replyco account by adding the Amazon Integration.
- [Cdiscount](https://docs.replyco.com/main-sections/adding-accounts/marketplaces/cdiscount.md): Follow this step-by-step guide to receive Cdiscount messages in your Replyco account by adding the Cdiscount Integration.
- [eBay](https://docs.replyco.com/main-sections/adding-accounts/marketplaces/ebay.md): Follow this step-by-step guide to receive eBay messages in your Replyco account by adding the eBay Integration.
- [Etsy](https://docs.replyco.com/main-sections/adding-accounts/marketplaces/etsy.md): Follow this step-by-step guide to receive Etsy order data and customer messages in your Replyco account by adding the Etsy Integration.
- [Fruugo](https://docs.replyco.com/main-sections/adding-accounts/marketplaces/fruugo.md): Follow this step-by-step guide to receive Fruugo order data and customer messages in your Replyco account by adding the Fruugo Integration.
- [Wish](https://docs.replyco.com/main-sections/adding-accounts/marketplaces/wish.md): This guide is coming soon...
- [Webstores](https://docs.replyco.com/main-sections/adding-accounts/webstores.md): Please choose a Webstore platform you are going to integrate to Replyco:
- [BigCommerce](https://docs.replyco.com/main-sections/adding-accounts/webstores/bigcommerce.md): Follow this step-by-step guide to receive BigCommerce messages in your Replyco account by adding
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