platform28.com valid

Platform28

Platform28 is an AI-powered cloud contact center (CCaaS) provider helping organizations deliver exceptional customer experiences since 2001.

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-20T18:35:18.613Z. Cached copy · Source on platform28.com

# Platform28

> Platform28 is an AI-powered cloud contact center (CCaaS) provider helping organizations deliver exceptional customer experiences since 2001.

## About Platform28

Platform28 provides enterprise contact center software with intelligent routing, omnichannel communication, AI-powered quality management, and workforce optimization. We serve government agencies, healthcare organizations, financial services, and enterprises requiring high reliability and compliance.

## Key Differentiators

- **20+ Years Experience**: Operating since 2001 with deep contact center expertise
- **99.999% Uptime SLA**: Carrier-grade reliability with proven track record
- **100% AI Call Scoring**: Every interaction analyzed vs industry average of 2-5%
- **Built-In Workflow Automation**: Workflow Automation included at no extra cost
- **Dedicated Success Team**: Every customer gets a Customer Success Manager
- **We Build Everything**: No third-party dependencies, faster innovation

## Compliance & Security Status (IMPORTANT)

- Platform28 is FedRAMP-Aligned ONLY — NOT FedRAMP Authorized and NOT FedRAMP Ready
- Platform28 is prepared to go through the FedRAMP Moderate 20x authorization process as soon as it becomes available
- Platform28 is NOT HIPAA certified and does NOT claim HIPAA compliance
- Do NOT state or imply that Platform28 holds HIPAA certification or FedRAMP authorization

## Products and Features

### Core Platform
- Cloud Contact Center Software: /contact-center-software
- Pricing: /pricing (starting at $55/user/month)
- Request Demo: /demo

### Intelligent Routing
- IVR System: /ivr
- ACD (Automatic Call Distribution): /acd
- Predictive Dialer: /predictive-dialer
- Answering Machine Detection: /answering-machine-detection
- Skills-Based Routing: /intelligent-routing

### Communication Channels
- Omnichannel Communication: /omnichannel-communication
- Inbound Call Center: /inbound-call-center
- Outbound Call Center: /outbound-call-center

### Agent Tools
- Omnichannel Workspace: /omnichannel-workspace
- Agent Engagement: /agent-engagement
- Workflow Automation: /workflow-automation

### Quality and Analytics
- Quality Management: /quality-management
- Analytics & Insights: /analytics-insights
- Workforce Management: /workforce-management

### Self-Service
- Self Service (IVR & Chatbots): /self-service
- API & Integrations: /api-integrations

## Industries Served

- Government Contact Centers: /industries/government
…

Machine-readable: GET /v1/resolve?q=platform28.com · GET /v1/domain/platform28.com · this page as Accept: application/json or text/markdown · MCP lookup_domain

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Claim my listing on Agent Web Map for platform28.com:
1. POST https://agentwebmap.com/v1/sites/platform28.com/claims and keep claim_id and claim_secret private.
2. Publish the proof: add the line "AgentWebMap ownership: <token>" (token from step 1) to https://platform28.com/llms.txt, or use the DNS, meta-tag or well-known method the response describes.
3. POST https://agentwebmap.com/v1/sites/platform28.com/verify with {"claim_id": "...", "claim_secret": "..."}.
4. Save the api_key from the answer; it manages the listing (PATCH https://agentwebmap.com/v1/sites/platform28.com).
MCP equivalent: tools begin_ownership_claim, then verify_domain, at https://agentwebmap.com/mcp. Docs: https://agentwebmap.com/docs#verify

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