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Parakeet Health

Healthcare-native, voice-AI-first conversational platform that converts patient demand into booked appointments and revenue. Purpose-built for the complexity of healthcare — not retrofitted from generic AI tools.

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-23T11:59:11.884Z. Cached copy · Source on parakeethealth.com

# Parakeet Health

> Healthcare-native, voice-AI-first conversational platform that converts patient demand into booked appointments and revenue. Purpose-built for the complexity of healthcare — not retrofitted from generic AI tools.

## About

Parakeet Health is an AI-powered patient access platform that automates inbound and outbound patient communication across voice, SMS, fax, and email. Our autonomous AI agents handle appointment scheduling, cancellation and no-show recovery, referral scheduling, patient recall and reactivation, and FAQ handling — fully integrated with leading EHR, VoIP, and practice management systems.

Founded by healthcare operators and AI/ML engineers from One Medical, Epocrates, PrimerAI, Microsoft, Stripe, Google, Rippling, and Twitter. Venture-backed by Canvas Prime, CoFound, and the founder of One Medical/Galileo.

Pay-for-performance pricing tied to booked appointments, resolved interactions, and call center time saved — not software seats or vanity metrics.

- HIPAA compliant
- SOC 2 certified
- TCPA compliant

## Key Results

- 60% call center OpEx reduction
- 42% more calls answered
- 51% lower patient acquisition costs
- 360% average ROI within 6 months
- 6x higher conversion rate vs legacy outreach tools
- 38% more filled appointments vs Phreesia
- 39% success rate filling last-minute cancellations
- 98% accuracy on core administrative tasks
- Go-live in 4–6 weeks with less than 6 hours of staff time

## Solutions

- [Appointment Scheduling](https://parakeethealth.com/solutions/solution1): AI agents book, reschedule, and cancel appointments 24/7/365 with real-time EHR integration and verification of benefits.
- [No-Show & Cancellation Recovery](https://parakeethealth.com/solutions/solution2): Automatic detection and backfill of cancelled slots and no-show re-engagement.
- [Referral Management](https://parakeethealth.com/solutions/solution3): Automated fax ingestion, patient record creation, and proactive outreach to convert referrals into booked appointments.
- Patient Recall & Reactivation: Reads visit notes, runs recall campaigns, and closes care gaps.
- FAQs & Practice Knowledge: Answers insurance, prep, location, hours, and policy questions instantly.
- 24/7/365 Availability: Never misses a patient interaction.

## Representative Customers

- Schweiger Dermatology Group (170+ clinics, 400+ providers)
- QualDerm Partners
- Aegis Medical Group (Central Florida Primary Care group)
- Genome Medical (national genetic counseling and virtual care)
- Pacific Coast Dermatology & Wellness Center
- Optum
- Talkspace
- Honeycomb Medical Group

## EHR & Platform Integrations

Epic, Cerner, athenahealth, eClinicalWorks, ModMed, Nextech

## Leadership

- Jung Park, PhD — CEO (25 years healthcare operations; One Medical, California Skin Institute, Latitude Food Allergy Care)
- Eric Mao — CPO (ML/NLP products; PrimerAI, Microsoft)
- Aaron Lee — CTO (Enterprise SaaS; Rippling, Twitter)
- Rick Scorzetti — Chief Commercial Off
…

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