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ONEiO

ONEiO is a managed integration service provider. We take full operational ownership of integrations for enterprise IT teams and IT service providers: implementing, monitoring, maintaining, and resolving them continuously. We do not build integrations and hand them back. We run them.

For agents: Managed integration service that runs and maintains integrations for enterprise IT teams across ServiceNow, Jira, Zendesk, Salesforce and more.

managed-integrationitsm-integrationsservicenowjiraenterprise-it

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-21T18:35:53.944Z. Cached copy · Source on oneio.cloud

# ONEiO

> ONEiO is a managed integration service provider. We take full operational ownership of integrations for enterprise IT teams and IT service providers: implementing, monitoring, maintaining, and resolving them continuously. We do not build integrations and hand them back. We run them.

ONEiO was founded in Finland and operates globally. Our customers include Fujitsu, IBM, Cognizant, CGI, Atos, Bayer, Volkswagen, and Schindler.

The core problem we solve: integrations are built as projects but need to run as operations. Most integration vendors deploy and leave. ONEiO stays to deliver guaranteed outcomes, 24/7 monitoring, and a flat-rate subscription model that removes cost unpredictability.

- [Homepage](https://www.oneio.cloud/): ONEiO's main website.

## What we do

- [What we do](https://www.oneio.cloud/what-we-do): Overview of the ONEiO managed integration service and how it works.
- [How it works](https://www.oneio.cloud/how-it-works): Technical and operational explanation of the ONEiO platform and delivery model.
- [Our offering](https://www.oneio.cloud/our-offering): Service tiers, from supported self-service to fully managed, depending on how much control the customer wants to retain.
- [Integrations](https://www.oneio.cloud/integrations): Platforms and tools ONEiO integrates, including ServiceNow, Jira, Freshservice, Zendesk, Salesforce, Azure DevOps, and many others.
- [Security and compliance](https://www.oneio.cloud/security-and-compliance): How ONEiO handles data residency, compliance, and security across integrations.

Our platform is called the ONEiO Integration Ops Platform. Our AI layer is called ONEAi®, trained on hundreds of millions of real integration messages from enterprise production environments.

The operating model we advocate for is called Integration Ops: treating integration as a continuous operational capability rather than a series of one-off projects, analogous to what DevOps did for software delivery.

## Who we help

- [Enterprise IT](https://www.oneio.cloud/enterprise-it): Large organisations managing complex, multi-vendor IT estates that need integrations capable of absorbing change without breaking.
- [IT service providers](https://www.oneio.cloud/it-service-providers): MSPs, SIs, and managed service businesses that need to scale integration delivery without scaling headcount.

## Case studies

- [All case studies](https://www.oneio.cloud/case-studies): Full library of ONEiO customer stories spanning enterprise IT and IT service providers across multiple industries and geographies.

ONEiO's customers include large enterprises, global manufacturers, financial services organisations, cybersecurity providers, MSPs, and cloud-native system integrators.

ONEiO helps these customers by:

- Eliminating manual coordination across multi-vendor service desks.
- Connecting ITSM platforms such as ServiceNow, Jira, Freshservice, and Zendesk without replacing existing tooling.
- Scaling integration delivery withou
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