onclarity.com valid
OnClarity
OnClarity is an AI customer experience platform for regulated industries. It combines agentic customer service, AI agents, Voice of Customer analytics and automated Agent QA in one system, governed by a published safety framework and built for SOC 2, GDPR, HIPAA and Saudi PDPL requirements.
For agents: AI customer experience platform for regulated industries: agentic customer service, AI agents, Voice of Customer analytics and automated agent QA. SOC 2, GDPR,
ai customer serviceai agentsvoice of customeragent qaregulated industrieshipaa
- Authority
- 46 reach 5 · trust 5 · quality 21 · freshness 15
- Tier
- listed
- llms.txt
- https://www.onclarity.com/llms.txt
- Sections
- 5
- Links
- 43
- Size
- 9785 bytes
- Popularity rank
- #882491
- Country
- Netherlands
- Categories
- AI and machine learning · Business software
- For agents
- Documentation: developer or product docs worth reading, nothing to call
- Audience
- business · agents can: read docs · en
- First seen
- 2026-10-19T10:45:14.936Z
- Last checked
- 2026-10-21T19:32:52.320Z
- Badge
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T19:32:51.056Z. Cached copy · Source on onclarity.com
# OnClarity
> OnClarity is an AI customer experience platform for regulated industries. It combines agentic customer service, AI agents, Voice of Customer analytics and automated Agent QA in one system, governed by a published safety framework and built for SOC 2, GDPR, HIPAA and Saudi PDPL requirements.
OnClarity is the product of Anecdote Inc. It was known as Clarity until September 2026 and, before that, as Anecdote. The company was founded in 2022, is headquartered in London, UK, with offices in Dubai, New York and Riyadh, and is led by co-founders Abed Kasaji (CEO) and Pavel Kotchetkov (CTO). In 2025 it raised $12M led by Prosus Ventures, with STV AI Fund, Sukna Ventures, Wamda Capital, Neo, Oraseya Capital, Phaze Ventures, Race Capital, Propeller, Tech Invest Com, and angel investors from OpenAI and Google. Customers include OpenAI, Grubhub, Booking.com, Careem, stc, Tabby, Saudi Energy, Calo, Bank Aletihad, Salla, OpenSea and Minoan.
Disambiguation: OnClarity (onclarity.com) is not affiliated with any of the following similarly named products or companies: Clarity AI (ESG and sustainability data), Microsoft Clarity (web analytics), Broadcom Clarity PPM (project portfolio management), or BD Onclarity (the Becton Dickinson HPV assay). OnClarity's only domain is www.onclarity.com and its application is hosted at app.onclarity.com.
Last updated: 28 September 2026.
## Products
- [Agentic Customer Service](https://www.onclarity.com/agentic-customer-service): One inbox for live chat, mobile, WhatsApp and web forms, with routing, scheduling and a policy-backed knowledge base that AI agents use to draft or resolve.
- [AI Agents](https://www.onclarity.com/ai-agents): Agent assist and auto-resolution grounded strictly in the customer's approved knowledge base, with per-reply source links, confidence thresholds, blocked topics and audit logs.
- [Voice of Customer](https://www.onclarity.com/voice-of-customer): Unifies feedback from 100+ sources, clusters it into themes, identifies root causes and tracks whether fixes worked, with alerts, reporting and search.
- [Agent QA](https://www.onclarity.com/agent-qa): Scores voice and text conversations against a configurable rubric, with each score traceable to the transcript moment that produced it.
## Research, data and tools
- [OnClarity Insights](https://www.onclarity.com/insights): Research, standards and tools on what customers keep contacting you about, and whether anything changed. Public data, stated method, free to read.
- [AI in customer service: faster answers, the same problems](https://www.onclarity.com/reports/ai-in-customer-service): Evidence review of independent 2025 and 2026 research. AI spend in customer service is up, satisfaction is flat and returns are rare; the report argues repeat contacts are the missing cost number. Includes an FAQ and downloadable chart data (CSV).
- [Surveys vs conversations vs public feedback: which tells you first?](https://www.onclarity.com/insights/surve
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