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Nolana

Nolana is the Agentic AI Operating System for Insurance Operations. It deploys AI agents that automate the claims lifecycle — from First Notice of Loss (FNOL) through settlement — inside insurers' existing claims systems, while keeping human claim handlers in control of every decision. Built for insurers, MGAs, brokers, and Lloyd's & London Market participants.

For agents: Nolana: agentic AI platform automating insurance claims from FNOL to settlement for insurers, MGAs, brokers and Lloyd's market, with human approval gates.

insurance claims automationfnolagentic aimga softwareclaims triage

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-21T18:53:26.489Z. Cached copy · Source on nolana.com

# Nolana

> Nolana is the Agentic AI Operating System for Insurance Operations. It deploys AI agents that automate the claims lifecycle — from First Notice of Loss (FNOL) through settlement — inside insurers' existing claims systems, while keeping human claim handlers in control of every decision. Built for insurers, MGAs, brokers, and Lloyd's & London Market participants.

Claims are won or lost twice: in the first 48 hours, when customers form an opinion they'll rarely change, and in the weeks that follow, when manual processes and disconnected systems quietly stall progress. Nolana's AI agents address both by automating insurance operations end to end.

Rather than replacing existing claims systems, Nolana orchestrates work across them. Its AI agents capture claims across email, voice, web forms, chat and call centres; understand documents and correspondence; assess coverage; triage and route claims; execute operational tasks; and provide transparent recommendations with human approval. Every recommendation includes a complete audit trail and explainable reasoning.

Reported customer outcomes include up to 50× faster claims cycle times, up to 30% higher handler throughput, and up to 5% lower loss ratios. Nolana is SOC 2 Type II and GDPR certified, with offices in London (1 Lime Street) and New York.

Key terms used across the site: FNOL (First Notice of Loss) is the initial report that opens an insurance claim. An MGA (Managing General Agent) is a specialised intermediary with delegated underwriting authority from insurers. Bordereaux are periodic reports of claims or premiums exchanged between parties in delegated-authority arrangements. ECF (Electronic Claims File) is the London Market's shared electronic claims system.

Why Nolana: agentic AI built specifically for insurance operations; works with existing claims systems rather than replacing them; human claim handlers remain in control of every decision; transparent reasoning and complete audit trails; automates the entire claims lifecycle from FNOL through settlement.

## Platform

- [Agentic AI Platform for Insurance Operations](https://nolana.com/agentic-ai-platform-for-insurance-operations): Platform overview — cross-channel communication, task execution, analysis and decisioning, custom agent builder, observability, and human-in-the-loop approval gates

## Solutions

- [AI for Insurers & MGAs](https://nolana.com/ai-for-insurers-and-mgas): AI agents automating the full claims lifecycle for insurance carriers and MGAs, from FNOL intake through settlement
- [AI Claims Triage](https://nolana.com/ai-for-insurers-and-mgas/ai-claims-triage): Automated claim intake and assessment that scores severity, complexity and risk, then routes each claim to the right handler instantly
- [FNOL Automation](https://nolana.com/ai-for-insurers-and-mgas/fnol-automation): Multi-channel First Notice of Loss capture, structuring and triage in seconds instead of days
- [MGA Claims Software](https://nolana.com/ai
…

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Claim my listing on Agent Web Map for nolana.com:
1. POST https://agentwebmap.com/v1/sites/nolana.com/claims and keep claim_id and claim_secret private.
2. Publish the proof: add the line "AgentWebMap ownership: <token>" (token from step 1) to https://nolana.com/llms.txt, or use the DNS, meta-tag or well-known method the response describes.
3. POST https://agentwebmap.com/v1/sites/nolana.com/verify with {"claim_id": "...", "claim_secret": "..."}.
4. Save the api_key from the answer; it manages the listing (PATCH https://agentwebmap.com/v1/sites/nolana.com).
MCP equivalent: tools begin_ownership_claim, then verify_domain, at https://agentwebmap.com/mcp. Docs: https://agentwebmap.com/docs#verify

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