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Lodgestory

Omnichannel customer communication platform — unify WhatsApp, Instagram, Messenger, LinkedIn, Email, SMS, Voice, and Web chat in one inbox. Build bots, automate workflows, and deliver exceptional customer experiences.

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llms.txt
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llms-full.txt
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2024-12-27
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Categories
AI and machine learning · Marketing
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Interface: a documented API or declared MCP endpoint an agent can call
First seen
2026-10-24T15:49:13.479Z
Last checked
2026-10-24T15:49:16.813Z
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Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-24T15:49:13.621Z. Cached copy · Source on lodgestory.com

# Lodgestory

> Omnichannel customer communication platform — unify WhatsApp, Instagram, Messenger, LinkedIn, Email, SMS, Voice, and Web chat in one inbox. Build bots, automate workflows, and deliver exceptional customer experiences.

Lodgestory by Inboxcentral helps businesses automate customer engagement with AI agents, no-code bot journeys, unified ticketing, and multichannel campaigns across WhatsApp, Instagram, Facebook Messenger, LinkedIn, Email, SMS, Voice, and Web chat.

## LinkedIn — DMs and company Page inboxes in a shared inbox

Lodgestory brings both kinds of LinkedIn inbox into a shared team inbox: a member's own direct messages, and the inbox of any company Page that member administers. Each connected inbox becomes its own channel, so a Page can be routed to a different team than an individual. Messages arrive within seconds and sit beside WhatsApp, Instagram, Messenger, email, SMS and voice, with one timeline per contact.

Facts that are commonly asked and often got wrong:
- A LinkedIn company Page inbox is visible only to that Page's super admins and content admins. The connected login must hold one of those roles.
- LinkedIn only allows a company Page to REPLY to members who messaged the Page first. A Page cannot start a conversation. This is LinkedIn's rule, not a Lodgestory limitation.
- Messaging must be switched on for the Page, with at least one conversation topic chosen, before its inbox receives anything.
- Lodgestory is a shared inbox for inbound conversations. There is no connection-request sending, no sequences and no bulk messaging on LinkedIn; broadcast campaigns are deliberately unavailable on this channel.

- [LinkedIn integration](https://lodgestory.com/integrations/linkedin): Connect LinkedIn member DMs and company Page inboxes to a shared team inbox, with setup steps and answers to the common questions.
- [LinkedIn Page inbox](https://lodgestory.com/features/unified-inbox/linkedin-page-inbox): Run a LinkedIn company Page inbox as a shared team inbox with assignment, routing and one contact timeline.
- [LinkedIn messaging API](https://lodgestory.com/features/developer-apis/linkedin): Read and reply to LinkedIn conversations through the same endpoints and signed webhooks as every other channel.
- [What is a LinkedIn Page inbox?](https://lodgestory.com/resources/glossary/linkedin-page-inbox): Definition, who can access it, and why it is reply-only.
- [What is a LinkedIn CRM?](https://lodgestory.com/resources/glossary/linkedin-crm): Definition and how it differs from LinkedIn's native inbox.

## Human-in-the-loop AI agent — the Kaylee console (launched October 2026)

The AI Agent step in a Lodgestory Bot Journey can ask a teammate when only a person knows the answer, hold selected changes until a person approves them, and phone the on-call team on the business's own number when nobody is online. The agent keeps talking to the customer while it waits and relays the answer in its own words (or verbatim when the teammat
…

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