kaizo.com valid
Kaizo
Kaizo is AI quality assurance software for customer support teams: it scores every conversation, handled by a human or an AI agent, against the team's own scorecard, coaches agents from the results and reports on service quality. It runs on Zendesk and Salesforce Service Cloud.
For agents: AI quality assurance software for customer support teams that scores conversations against scorecards, coaches agents and reports, integrating with Zendesk and
customer support qaai quality assuranceagent coachingzendesksalesforce service cloud
- Authority
- 47 reach 6 · trust 5 · quality 21 · freshness 15
- Tier
- listed
- llms.txt
- https://www.kaizo.com/llms.txt
- Sections
- 9
- Links
- 65
- Size
- 6568 bytes
- Popularity rank
- #578914
- Country
- United States
- Categories
- AI and machine learning · Business software
- For agents
- Documentation: developer or product docs worth reading, nothing to call
- Inferred actions
- Read documentation About these labels
- Audience
- business · agents can: read docs · en
- First seen
- 2026-10-19T10:44:11.053Z
- Last checked
- 2026-10-21T08:43:54.537Z
- Badge
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T08:43:49.033Z. Cached copy · Source on kaizo.com
# Kaizo
> Kaizo is AI quality assurance software for customer support teams: it scores every conversation, handled by a human or an AI agent, against the team's own scorecard, coaches agents from the results and reports on service quality. It runs on Zendesk and Salesforce Service Cloud.
Key facts:
- Company: Kaizo Operations B.V., Singel 126, 1015 AE Amsterdam, Netherlands (KvK 71088415). Website: https://www.kaizo.com/
- Product: Quality Assurance (AutoPilot automated scoring, Auto QA AI-assisted review, scorecards, calibration, assignments), AI Coaching (coaching cards, one-to-ones, goals, gamification), Insights (dashboards, root cause, sentiment, reporting). Agentic Customer Service Platform: role-based AI agents (QA Manager, Coach, Risk & Compliance) inside the helpdesk, running as a pilot in Q4 2026.
- Integrations: Zendesk and Salesforce Service Cloud.
- Pricing: per seat, three plans (Insight 1-25 seats, Intelligence 26+ seats, Enterprise unlimited seats). Every plan scores 100% of conversations. Quotes come with a demo, which runs on the buyer's own conversations; there is no free trial.
- Security: SOC 2 Type II, ISO 27001, GDPR. Trust Center: https://trust.kaizo.com/
- Contact: hello@kaizo.com. Book a meeting: https://www.kaizo.com/book-a-demo/
## Product
- [Platform overview](https://www.kaizo.com/platform/): the QA, coaching and insights platform
- [AI quality assurance](https://www.kaizo.com/platform/quality-assurance/): scoring every conversation against your scorecard
- [AutoPilot](https://www.kaizo.com/quality-assurance/autopilot/): automated QA scoring
- [Auto QA](https://www.kaizo.com/quality-assurance/auto-qa/): AI-assisted review for human reviewers
- [Scorecards](https://www.kaizo.com/quality-assurance/scorecards/), [Calibration](https://www.kaizo.com/quality-assurance/calibration/), [Assignments](https://www.kaizo.com/quality-assurance/assignments/)
- [AI coaching](https://www.kaizo.com/platform/coaching/): coaching cards, one-to-ones, goals, gamification
- [Insights](https://www.kaizo.com/platform/insights/): dashboards, root cause, sentiment, reporting
- [Conversation analytics](https://www.kaizo.com/insights/conversation-analytics/): analytics on every call, chat and email, built on QA scores
- [Agentic Customer Service Platform](https://www.kaizo.com/platform/agentic-customer-service/): role-based AI agents for the work behind support quality, running as a pilot in Q4 2026
## Pricing
- [Pricing and plans](https://www.kaizo.com/pricing/)
## Integrations
- [Zendesk](https://www.kaizo.com/integrations/zendesk/)
- [Salesforce Service Cloud](https://www.kaizo.com/integrations/salesforce/) ([AppExchange listing](https://appexchange.salesforce.com/appxListingDetail?listingId=aed6bac6-6453-463b-ae17-d6ed1ea90540))
## Comparisons
- [Kaizo compared with other customer service QA software](https://www.kaizo.com/comparison/)
- [Kaizo vs Zendesk QA (Klaus)](https://www.kaizo.com/comparison/zendesk-qa-alternative/)
- [Kaizo vs
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