helplightning.com valid
Help Lightning
Help Lightning is a collaboration platform that connects experts, field teams, and customers to see and solve physical problems in real time.
For agents: Collaboration platform for live video remote expert guidance, field service and inspections, with product pages, use cases and articles.
remote expert guidancelive video supportfield servicehelp threadsaugmented reality
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T10:29:50.690Z. Cached copy · Source on helplightning.com
# Help Lightning
> Help Lightning is a collaboration platform that connects experts, field teams, and customers to see and solve physical problems in real time.
Merged Reality is the craft — the expert's hands in the technician's field of view — not a separate product. Thread work and queue work are one product.
## Site
- [Help Lightning](https://helplightning.com/): Help Lightning is a collaboration platform that connects experts, field teams, and customers to see and solve physical problems in real time.
- [Why Help Lightning](https://helplightning.com/why/): The case for remote expert guidance: the expert is in the live view with the person who is already there, and the Help Thread keeps the fix.
- [Product](https://helplightning.com/product/): Live Video Guidance, Help Threads, Procedures, Thread Tools, Value Analytics, Devices, iPhone Duo, and Vision Pro. Integrations sit with Devices. Merged Reality stays inside Live Video Guidance.
- [Use Cases](https://helplightning.com/use-cases/): Field service, manufacturing, call centers, and inspections, plus articles, success stories, and whitepapers.
- [Articles](https://helplightning.com/articles/): Selected articles on remote expert guidance, service operations, and technology adoption.
- [Success stories](https://helplightning.com/success-stories/): Customer stories showing how teams use Help Lightning in field, plant, and support work.
- [Whitepapers](https://helplightning.com/whitepapers/): Selected guides and reports, available as free PDF downloads with no registration.
- [Customers](https://helplightning.com/customers/): Delivering transformative results for service leaders worldwide. Trusted by over 100,000 users in 90+ countries.
- [About](https://helplightning.com/about/): Help Lightning provides remote expert guidance software to hundreds of companies, with more than 100,000 users in over 90 countries.
- [Trust](https://helplightning.com/trust/): Security assurance: SOC 2 Type II, privacy assessment, and penetration testing.
- [Demo](https://helplightning.com/demo/): Request an enterprise license. Help Lightning follows up by work email.
- [Contact](https://helplightning.com/contact/): Buying conversations and security reviews.
- [Privacy Policy](https://helplightning.com/privacy-policy/): How Help Lightning collects, uses, and handles information.
- [Legal](https://helplightning.com/legal/): User agreement, privacy policy, and open source attribution.
- [User Agreement](https://helplightning.com/legal/user-agreement/): Terms that govern access to and use of Help Lightning software and services.
- [Open Source Attribution](https://helplightning.com/legal/open-source/): Open-source license models used in Help Lightning products.
- [Field Service](https://helplightning.com/use-cases/field-service/): Send expertise, not another truck.
- [Manufacturing](https://helplightning.com/use-cases/manufacturing/): Keep the line moving — wherever the experts are.
- [Call Centers](https://helpligh
…
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