grau.art valid
Agent Instructions: GRAU
GRAU (Grau GmbH, Rellingen, Germany) designs and sells premium lighting, including cordless LED lamps, through this online store at https://www.grau.art. This file explains how to shop here and lists the store rules a buyer needs before ordering. All figures below match the store's published policies and its Shopify return and cancellation settings.
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-22T03:20:25.956Z. Cached copy · Source on grau.art
# Agent Instructions: GRAU
GRAU (Grau GmbH, Rellingen, Germany) designs and sells premium lighting, including cordless LED lamps, through this online store at https://www.grau.art. This file explains how to shop here and lists the store rules a buyer needs before ordering. All figures below match the store's published policies and its Shopify return and cancellation settings.
## Store rules at a glance
### Returns
- Return window: 14 days from delivery of the last item in the order. If the last day falls on a weekend or public holiday, the window extends to the next business day.
- Return shipping: free. GRAU provides the return label or collects the goods free of charge.
- Restocking fee: none.
- How to start a return: book it in the returns portal (https://www.grau.art/pages/rucksendung-buchen) or email support@grau.art to arrange the free pickup.
- Refund: no later than 14 days after GRAU receives the withdrawal, to the payment method used for the order. GRAU may hold the refund until the goods are back or the buyer has proven shipment.
- Opened or tested items: can be returned. The buyer is only liable for loss of value caused by handling beyond what is needed to check the item's condition and function.
- Excluded from returns: goods made to the buyer's individual specification (custom orders).
- Archive Sale items (one-off pieces such as production remnants, ex-display items or samples): same 14-day right of withdrawal. Exchange for an identical item is not possible; a voucher or another product is offered instead. Visible signs of use are documented on the product page.
### Cancellation
- Orders can be cancelled free of charge until they have shipped. An email to support@grau.art is enough.
- Self-serve returns and cancellations in customer accounts are not enabled. Returns and cancellations go through the returns portal or support@grau.art.
### Shipping
- Carriers: DHL and UPS, door to door. No delivery to parcel lockers (Packstation).
- Germany: 7.90 EUR, free from an order value of 50 EUR.
- Free shipping from 50 EUR also applies to France (otherwise 11.90 EUR), Austria (otherwise 13.90 EUR) and Switzerland (otherwise 20.90 EUR).
- All other delivery countries: flat rate per country between 13.90 EUR and 30.90 EUR. Full table: https://www.grau.art/policies/shipping-policy
- Delivery countries: AT, BE, BG, CH, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IT, LI, LT, LU, LV, MC, NL, NO, PL, PT, RO, SE, SI, SK, SM.
- Delivery time: the estimated delivery shown during checkout is the window in which the order arrives, not the dispatch date.
- In-store pickup: not available for online orders.
### Prices and payment
- Prices are shown in EUR. Within the EU, prices include the local VAT of the delivery country. Outside the EU, net prices are shown.
- Payment methods: credit card, PayPal, Klarna (invoice, instalments, pay now), Google Pay, Apple Pay and Shop Pay.
### Trade customers
- Specialist dealers order through the separate GRAU
…
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