gradient-labs.ai valid

Gradient Labs

AI-native customer operations for financial services. A suite of specialist agents for lending, disputes, and KYC, with a platform that runs the operations in between. Founded 2023, headquartered in London with a New York office.

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-21T11:19:40.274Z. Cached copy · Source on gradient-labs.ai

# Gradient Labs

> AI-native customer operations for financial services. A suite of specialist agents for lending, disputes, and KYC, with a platform that runs the operations in between. Founded 2023, headquartered in London with a New York office.

## What we do

Gradient Labs provides AI-native customer operations for financial services. Our agents automate frontline support across voice, text, and email, back-office investigations like disputes and KYC, and the proactive outreach in between. Founded by Monzo's former AI leadership and trusted by some of the biggest names in finance, including Wise, Current, Stash, Zego, Yonder, and SteadyPay, our platform is purpose-built for finance and the regulatory compliance it requires. Our AI agents outperform human teams on CSAT and QA scores and remain undefeated on resolution rate, driving widespread adoption across financial services, including some of the largest AI deployments in the industry.

For the full content corpus see [llms-full.txt](https://gradient-labs.ai/llms-full.txt).

## Key proof points

- 60% resolution rate on day one, scaling to 80-90% in mature deployments
- 80%+ CSAT across all deployments, reaching 98% in top deployments
- 16% higher CSAT than human agents at [Zego](https://gradient-labs.ai/customers/zego)
- 500,000+ customers served at a [European digital bank](https://gradient-labs.ai/customers/digital-bank-at-scale), with 9 million guardrail runs and a 98% QA score
- 100,000+ voice calls a month across lending customers ([Lending Agent](https://gradient-labs.ai/product/lending-agent) anchored by [SteadyPay](https://gradient-labs.ai/customers/steadypay))
- [Disputes Agent](https://gradient-labs.ai/product/disputes-agent) live at Yonder
- 20+ active customers in production across retail banking, remittances, lending, insurance, savings, and pensions

## Product

- [Product overview](https://gradient-labs.ai/product): The full product suite covering frontline support, proactive outreach, and back-office work
- [Lending Agent](https://gradient-labs.ai/product/lending-agent): Specialist agent for the lending lifecycle. Live in production, anchored by SteadyPay
- [Disputes Agent](https://gradient-labs.ai/product/disputes-agent): Specialist agent for chargeback handling and the full dispute lifecycle. Live in production at Yonder
- [Voice agent](https://gradient-labs.ai/product/voice): Natural, compliant voice conversations with 20+ financial services guardrails
- [Outbound agent](https://gradient-labs.ai/product/outbound): Proactive outreach for collections, document gathering, fraud alerts, and other agent-initiated tasks

## Use cases and customers

- [Use cases](https://gradient-labs.ai/use-cases): Production use cases across disputes, KYC, collections, complaints, and back-office investigations
- [Customers](https://gradient-labs.ai/customers): Case studies across retail banking, remittances, lending, savings, and insurance
- Reference customers: Wise, Current, Plum, Zego, S
…

Related sites

Other listed sites in Finance and payments. See the whole category →

Machine-readable: GET /v1/resolve?q=gradient-labs.ai · GET /v1/domain/gradient-labs.ai · this page as Accept: application/json or text/markdown · MCP lookup_domain

Automatically discovered from public files. Inclusion does not imply endorsement or publisher participation.

Claim my listing on Agent Web Map for gradient-labs.ai:
1. POST https://agentwebmap.com/v1/sites/gradient-labs.ai/claims and keep claim_id and claim_secret private.
2. Publish the proof: add the line "AgentWebMap ownership: <token>" (token from step 1) to https://gradient-labs.ai/llms.txt, or use the DNS, meta-tag or well-known method the response describes.
3. POST https://agentwebmap.com/v1/sites/gradient-labs.ai/verify with {"claim_id": "...", "claim_secret": "..."}.
4. Save the api_key from the answer; it manages the listing (PATCH https://agentwebmap.com/v1/sites/gradient-labs.ai).
MCP equivalent: tools begin_ownership_claim, then verify_domain, at https://agentwebmap.com/mcp. Docs: https://agentwebmap.com/docs#verify

Corrections or removal requests: contact the directory.