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Gleap
Gleap is AI-native customer support for software teams, support that ships fixes: a help desk where Kai Support answers customers, Kai Resolve investigates hard tickets and Kai Code opens the fix as a pull request. Customer reports become answers, prioritized requests and fixes your team reviews and ships, with customers kept in the loop.
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T15:05:46.498Z. Cached copy · Source on gleap.ai
# Gleap
> Gleap is AI-native customer support for software teams, support that ships fixes: a help desk where Kai Support answers customers, Kai Resolve investigates hard tickets and Kai Code opens the fix as a pull request. Customer reports become answers, prioritized requests and fixes your team reviews and ships, with customers kept in the loop.
Kai Support answers customers around the clock as first-level support. Kai Resolve is second-level support: it investigates hard tickets with screen recordings, console and network logs, account data and code, then answers the customer or escalates with a diagnosis, and prepares coding tasks for a teammate to start. Kai PM recommends priorities for feature requests. Kai Code turns approved work into pull requests. Your team reviews, merges and ships. By default, a teammate confirms a fix is live before Gleap sends the customer update; scheduled and manual follow-ups are also available.
The full page copy of this website is in [llms-full.txt](https://www.gleap.ai/llms-full.txt).
## Key facts (checked October 16, 2026)
- Plans, USD list prices: Starter is $29 per month billed yearly, or $35 per month billed monthly; Team is $149 per month billed yearly, or $179 per month billed monthly; Pro is $299 per month billed yearly, or $359 per month billed monthly; Enterprise is from $999 per month billed yearly, or from $1,199 per month billed monthly. Details: https://www.gleap.ai/pricing
- Starter is for one person getting started: 1 seat and 1 project with the live chat widget and inbox, in-app bug reporting with console logs and custom data, and Kai Support at $0.29 per resolution (nothing included, the same price as on Team and Pro), with 100 emails to customers a month. Kai Support is the only agent on Starter. Starter has no integrations, help center, feature roadmap, surveys or outbound messaging, and shows the "Powered by Gleap" branding. Gleap has no free plan.
- Team is for software teams running support: unlimited seats and projects with no per-seat fee, full ticket history, every Kai agent (Kai Support, Kai Copilot, Kai Resolve, Kai Code and Kai PM) and custom agents, email and the WhatsApp, Instagram, Messenger, Slack and Telegram channels, tools for Kai Support, the knowledge base (help center), the feature roadmap, surveys on every channel (in-app, survey page, email and website embed) with every response visible, AI survey insights, Ask Kai about results and survey automations, session replay, outbound messaging, custom domains, all native integrations, the API, webhooks and the MCP server, and no Gleap branding.
- Pro is Team plus Kai Voice (Kai Support answers phone calls, billed per minute), LLM model choice (for Kai Code, custom agents and AI workflow steps), advanced reports (team performance, support quality, SLA and AI agents), SLA policies on tickets, custom roles and permissions, the SOC 2 report, higher limits and priority support. With yearly billing, Pro includes a $500 AI credi
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Machine-readable: GET /v1/resolve?q=gleap.ai · GET /v1/domain/gleap.ai · this page as Accept: application/json or text/markdown · MCP lookup_domain