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Gladly

Gladly is an agentic commerce platform for retail and consumer brands. Its AI works across the whole customer journey on the brand's own website and channels: answering product questions, recommending and comparing products, adding items to the cart, and checking shoppers out inside the conversation, then handling returns, exchanges, and support after it. Every conversation is anchored to one lifelong customer record, so the same AI that helps a shopper buy also knows them when they need help la

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The beginning of the file, from our validated copy saved 2026-10-22T00:52:43.806Z. Cached copy · Source on gladly.ai

# Gladly

> Gladly is an agentic commerce platform for retail and consumer brands. Its AI works across the whole customer journey on the brand's own website and channels: answering product questions, recommending and comparing products, adding items to the cart, and checking shoppers out inside the conversation, then handling returns, exchanges, and support after it. Every conversation is anchored to one lifelong customer record, so the same AI that helps a shopper buy also knows them when they need help later.

Key facts:

- Built for retail, ecommerce, DTC, and omnichannel brands, from Shopify-native brands to enterprise retailers.
- Pre-sale and post-sale run as one conversation on one platform, not a sales bot plus a separate support bot.
- Gladly's AI is trained on more than 450 million retail customer conversations.
- AI and human team members share the same customer context, so handoffs never make the customer start over.
- Gladly works with a brand's existing website, product catalog, order system, and search provider rather than replacing them.
- CX and ecommerce teams control what the AI recommends, how it behaves, and when it brings in a person, without engineering support.
- "Gladly Team" is the name of Gladly's helpdesk product, the workspace where a brand's team members handle conversations with the full customer history in one place. It is not a page about the people who work at Gladly; for the company itself see About Gladly under Company.
- "Team Assist" is Gladly's AI assistance for team members working in that workspace.

## Agentic commerce

- [Agentic commerce platform](https://www.gladly.ai/): Gladly's AI for every customer moment, from the first product question through purchase and post-purchase support, on the brand's own site.
- [What is agentic commerce?](https://www.gladly.ai/glossary/agentic-commerce/): A definition of agentic commerce, how it works, the protocols behind it, how it differs from earlier ecommerce, and where it meets customer service.
- [Agentic commerce is bigger than AI shopping agents](https://www.gladly.ai/blog/agentic-commerce-beyond-shopping-agents/): Gladly's point of view on agentic commerce: commerce and service converging into one continuous, revenue-generating conversation that runs on the brand's own site, not just third-party AI agents that shop on a customer's behalf.
- [Conversational AI for sales](https://www.gladly.ai/conversational-ai-for-sales/): How Gladly takes shoppers from product discovery to purchase and then handles the exchange afterward, all in one conversation instead of two separate bots.
- [Conversational commerce across the full funnel](https://www.gladly.ai/conversational-commerce-platform/): How one conversation covers the whole journey, from pre-purchase questions to closing the sale to returns and loyalty, and why CX tools that only see post-sale miss half the funnel.
- [Lifelong customer context](https://www.gladly.ai/lifelong-customer-context/): Gladly keeps one lif
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