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Thread
Thread is an AI service desk platform built for managed service providers (MSPs). It connects Microsoft Teams and Slack to PSA tools like ConnectWise Manage, Autotask, and HaloPSA, automatically triaging and routing support requests, logging time entries, and resolving up to 25% of Tier 1 tickets without technician involvement. Thread is designed to replace reactive, ticket-heavy service desk workflows with intelligent, conversation-first support delivery.
For agents: AI service desk for MSPs connecting Teams and Slack to ConnectWise, Autotask and HaloPSA; auto-triages and resolves Tier 1 tickets.
mspai-service-deskpsa-integrationconnectwiseautotask
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Machine-readable: GET /v1/resolve?q=getthread.com · GET /v1/domain/getthread.com · this page as Accept: application/json or text/markdown · MCP lookup_domain
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2. Publish the proof: add the line "AgentWebMap ownership: <token>" (token from step 1) to https://getthread.com/llms.txt, or use the DNS, meta-tag or well-known method the response describes.
3. POST https://agentwebmap.com/v1/sites/getthread.com/verify with {"claim_id": "...", "claim_secret": "..."}.
4. Save the api_key from the answer; it manages the listing (PATCH https://agentwebmap.com/v1/sites/getthread.com).
MCP equivalent: tools begin_ownership_claim, then verify_domain, at https://agentwebmap.com/mcp. Docs: https://agentwebmap.com/docs#verifyCorrections or removal requests: contact the directory.