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Thematic

Thematic is the customer intelligence layer for enterprise CX. It turns unstructured customer feedback into reporting teams can stake decisions on and gives AI agents a reliable, traceable foundation to act from.

For agents: Enterprise CX platform turning unstructured customer feedback from 18+ sources into theme, sentiment and impact reporting, with AI agent access and buyer guides

customer feedback analyticsvoice of customersentiment analysiscx intelligencefeedback taxonomy

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-22T02:11:00.354Z. Cached copy · Source on getthematic.com

# Thematic

> Thematic is the customer intelligence layer for enterprise CX. It turns unstructured customer feedback into reporting teams can stake decisions on and gives AI agents a reliable, traceable foundation to act from.

This file is generated from the site's source content. It is a curated index for AI assistants, not a crawler permissions file. For crawler permissions, see `/robots.txt`.

## Core Pages

- [Home](https://getthematic.com/): Primary overview of the site.

## Product

- [Platform overview](https://getthematic.com/product): Unifies feedback from 18+ sources, then applies theme and sentiment analysis, impact scoring, reporting and AI agent access.
- [Pricing and plans](https://getthematic.com/product/plan-and-pricing): Foundation plan at $25,000 per year for 25,000 comments and 3 datasets; Enterprise is custom priced on comment volume, dataset count and support level.
- [Tag and theme](https://getthematic.com/product/tag-and-theme): Automatic theme discovery across 100% of feedback, with a human-in-the-loop theme editor, emerging theme detection and quality scoring.
- [Impact analysis](https://getthematic.com/product/business-impact-analysis): Quantifies each theme's statistical impact on NPS, CSAT and CES, with score change tracking over time and segment filtering.
- [Revenue at Risk](https://getthematic.com/product/revenue-at-risk): Ranks themes by estimated dollars at stake, using churn likelihood and customer value measures such as LTV, ARPU or contract value.
- [Agentic Answers](https://getthematic.com/product/agentic-answers): Runs up to 10 investigative steps per plain-language question and cites its sources, covering about 97% of question types.
- [Scoring Agent](https://getthematic.com/product/scoring-agent): Derives NPS, CSAT, CES and custom scores from tickets, chats, reviews and calls instead of survey responses.
- [Conversational analytics](https://getthematic.com/product/conversational-analytics): Analyzes 100% of calls, chats, tickets and emails, producing synthetic NPS, CSAT and effort scores plus predictive actions.
- [Lenses](https://getthematic.com/product/lenses): Tailored views of one shared feedback dataset for support, product, marketing, operations and CX leadership, with permissions and audit trails.
- [Analysis and reporting](https://getthematic.com/product/analyze): Impact analysis on NPS, CSAT and CES, metadata filtering, crosstab heat maps and question answering grounded in the feedback.
- [Workflows](https://getthematic.com/product/workflows): Automated alerts and routing to Slack and email, triggered by spike detection, new themes, keyword matches or sentiment and NPS changes.
- [Connect your data](https://getthematic.com/product/connect): Ingests surveys, contact center data, chat and reviews, with AI-assisted column matching, translation, field validation and PII cleaning.
- [Integrations overview](https://getthematic.com/product/integrations): Connectors for Qualtrics, Zendesk, Salesforce, Tru
…

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