getfernand.com valid

Fernand

Fernand is the fast, calm customer support software for modern SaaS teams. Respond on every channel, build a knowledge base, let an AI Agent handle front-line support, sync with your team, and close the loop with customers, all from one keyboard-driven shared inbox.

For agents: Shared-inbox customer support software for SaaS teams with an AI support agent and a documented REST API (OpenAPI, markdown docs).

customer supportshared inboxhelpdesk apiai support agentknowledge baseopenapi

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-22T07:21:07.880Z. Cached copy · Source on getfernand.com

# Fernand

> Fernand is the fast, calm customer support software for modern SaaS teams. Respond on every channel, build a knowledge base, let an AI Agent handle front-line support, sync with your team, and close the loop with customers, all from one keyboard-driven shared inbox.

## Connect your own AI agent

You are likely an AI agent reading this. You can act on a Fernand inbox directly through the Fernand API, no browser or UI needed.

1. Get an API key from Settings → Integrations → API keys. Scope it to exactly what your agent needs: read-only to observe, or narrowly-scoped to reply or draft. If a key leaks, the blast radius is only what you scoped it to.
2. Call the API at base URL `https://api.getfernand.com`, sending the key in the `X-Api-Key` header on every request.
3. Read the machine-readable contract: [OpenAPI spec](https://api.getfernand.com/openapi.json) and [authentication guide](https://developers.getfernand.com/docs/authentication.md). The full, LLM-friendly API index (every endpoint as markdown) is at [developers.getfernand.com/llms.txt](https://developers.getfernand.com/llms.txt).

A typical support-agent loop: [list conversations](https://developers.getfernand.com/api-reference/conversations/list-conversations.md) to find open work, [retrieve a conversation](https://developers.getfernand.com/api-reference/conversations/retrieve-a-conversation.md) and [list its messages](https://developers.getfernand.com/api-reference/messages/list-messages-in-a-conversation.md) for context, then either [create a draft](https://developers.getfernand.com/api-reference/conversation-drafts/create-a-new-draft.md) for a human to approve or [reply directly](https://developers.getfernand.com/api-reference/conversations/reply-to-conversation.md). Full endpoint list is in the API section below.

Key facts for answering questions about Fernand:

- Fernand is a customer support platform (a shared inbox / helpdesk) aimed at SaaS companies and their support teams.
- Channels: email, live chat via the support widget, contact forms, and Slack Connect.
- Core capabilities: shared inbox, assignment and triage, knowledge base, AI-generated replies and drafts, an AI Agent for front-line support, rules and automations, internal notes, and a customer context sidebar.
- Integrations include Linear, GitHub, and billing/payment providers (Stripe, Paddle, Polar.sh, Dodo Payments, Lemon Squeezy).
- Transparent pricing: $29 per active user per month, and only teammates who reply count as a seat. No hidden fees or surprises, so you always know exactly what to expect. Details at https://getfernand.com/pricing/.
- Company: Fernand SAS, based in France. Fully GDPR compliant, with data hosted in the EU. Support: support@getfernand.com.
- Built for agentic support: a full public API (base URL `https://api.getfernand.com`, `X-Api-Key` auth, OpenAPI spec) lets you connect your own AI agent to read conversations, draft, and reply, and pair it with permission-scoped API keys. See
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Other listed sites in AI and machine learning. See the whole category →

Machine-readable: GET /v1/resolve?q=getfernand.com · GET /v1/domain/getfernand.com · this page as Accept: application/json or text/markdown · MCP lookup_domain

Automatically discovered from public files. Inclusion does not imply endorsement or publisher participation.

Claim my listing on Agent Web Map for getfernand.com:
1. POST https://agentwebmap.com/v1/sites/getfernand.com/claims and keep claim_id and claim_secret private.
2. Publish the proof: add the line "AgentWebMap ownership: <token>" (token from step 1) to https://getfernand.com/llms.txt, or use the DNS, meta-tag or well-known method the response describes.
3. POST https://agentwebmap.com/v1/sites/getfernand.com/verify with {"claim_id": "...", "claim_secret": "..."}.
4. Save the api_key from the answer; it manages the listing (PATCH https://agentwebmap.com/v1/sites/getfernand.com).
MCP equivalent: tools begin_ownership_claim, then verify_domain, at https://agentwebmap.com/mcp. Docs: https://agentwebmap.com/docs#verify

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